West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. Concerns that a Swarm model won’t scale as the business grows.

Conference 52

Conference Trends Interaction Software 52

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences. This first one is from HubSpot.

Customer Engagement 157

Customer Engagement Engagement Social Media Measurement 157

NICE inContact

MARCH 15, 2018

The Interactions 2018 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. With so much to see and do in three days, make sure to get the most out of your time at Interactions 2018 by planning in advance with the Interactions 2018 Agenda Preview !

Interaction 121

Interaction Customer Experience Conference Analytics 121

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

Comm100

MAY 21, 2019

The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. So when Jenny opens her session with a short breathing exercise, it’s a wonderfully welcome moment of calm in a sea of conference madness. Jeff Toister Keynote – Hidden Obstacles to Outstanding Customer Service.

Conference 147

Conference Contact Center NPS Culture 147

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. Accelerate innovation by experimenting with product-led growth There is a high propensity for buyers of technology to conduct research and engage with a new product largely on their own.

Conference 40

Conference Interaction Self Service B2B 40

Optimove

MAY 20, 2024

With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement. This case study unveils how brands can turn direct end-user connections into opportunities for engagement and growth.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. We’d love for you to join us in London on the 4th & 5th October.

Conference 260

Conference Banking ROI Customer Voice 260

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. The future of customer engagement. TSIA’s perspective on the future of customer engagement supports the reasons for establishing the CRO research practice.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. How to think digital first in customer success engagement models.

Conference 52

Conference Customer Success Case Study Innovation 52

InMoment XI

SEPTEMBER 28, 2022

The distinguishing feature of qualitative research is that a trained interviewer is interacting live with an engaged respondent. Contact your client success director to inquire about how you can engage with InMoment for qualitative research, customer journey mapping, or ideation to improve the customer experience.

Customer Journeys 558

Customer Journeys Customer Experience Exercises Consulting 558

InMoment XI

JANUARY 12, 2024

What is Conversation Intelligence Conversation intelligence refers to the ability to understand, analyze, and optimize human conversations, particularly in the context of business interactions. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

Education Services Group

OCTOBER 27, 2020

TSIA’s conferences are always jam-packed with best-practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. The TSIA Interact sessions I attended were all fantastic. The Future of Digital Engagement. Brad Davis, Digital Customer Success Manager.

Interaction 52

Interaction Conference Customer Journeys Customer Success 52

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. This includes interactions that happen both inside and outside of a product. Customer engagement is not the same thing as customer satisfaction.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. It’s not only the importance of having that space so people can have those conversations, but it’s also how you respond and interact with them.

Conference 98

Conference Customer Success Leadership Sales 98

Beyond Philosophy

NOVEMBER 30, 2023

Therefore, everyone in the organization has to embrace the customer-centric mindset—even those who never interact directly with a customer. Another massively important area that HR deals with is employee engagement and internal communications. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. This free, online event will focus on best practices and industry-vetted strategies for continuous product testing and ongoing customer engagement. What does a virtual conference mean for you? The only drawback?

Conference 58

Conference eBook Roadmap Travel 58

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Customer engagement:   Beacons are great when it comes to elevating the personalized in-store shopping experience, and by default, engaging customers at precisely the right moment.

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. This was my sixth visit to SXSW. Getting my pink on.

Interaction 110

Interaction Conference Innovation Fashion 110

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Here are a few highlights: Customer expectations raise the stakes for digital CX.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. To learn more about Airmeet, please visit: [link].

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

InteractionMetrics

AUGUST 18, 2023

  Customer interaction is the lifeblood of any company. It includes associates answering customers’ questions, staff engaging with prospects at the conference booth, and onboarding new customers. In short, customer interaction extends throughout the entire customer journey. I get quite a few. Box checked.

Interaction 52

Interaction Survey Company Net Promoter Score 52

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. Read about top brands in our Kudos submissions ].

Conference 52

Conference Self Service Social Media Contact Center 52

Alliance by IFS

AUGUST 7, 2019

The 17th annual Field Service Conference at Amelia Island , Florida is quickly approaching! Participate in interactive workshops where you’ll hear about strategies and tactics for strengthening your business in today’s challenging marketplace. Amelia Island is always one of the premier field service conferences in the USA.

Conference 70

Conference Self Service Competitive Advantage Software 70

NICE inContact

AUGUST 25, 2016

According to Gartner’s report, Bridge Silos of Customer Engagement, or Risk Killing Your customer Experience , “Customer engagement is frequently delivered in silos, even though this is a known, significant customer experience issue. Stop by SpiceCSM’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). The mission of the ONE Awards is to recognize high-achieving customers charting the future of agent and customer engagement using Calabrio ONE.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. Winners are chosen in 5 categories and will be awarded at Interactions 2020.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Establish the Rules of Engagement: parameters around communication, expectation on timelines and what slippage/remediation might look like. Expect that everyone stays focused and engaged. Natural dialogue is harder.

Contact Center 294

Contact Center Travel Culture Meeting 294

Experience Investigators by 360Connext

MAY 15, 2024

Conferences, gatherings, and learning opportunities have been essential for helping me see the difference between the flash and the facts. This massive conference brings together 10,000+ experience management professionals to discuss what’s next, share case studies, and more.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Culture 143

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. That’s just one bite of insight coming out of last month’s CXOutsourcers Mindshare event in Las Vegas.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Interactions

MARCH 28, 2019

Modern customers dictate why, when, and how they would like to engage with a brand, and companies are looking for innovative ways to elevate their experience. Both conferences had dedicated tracks on Conversational AI and the contact center and were attended by analysts, technologists, vendors and industry practitioners.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. Best Employee Engagement. You’ll receive a complimentary full conference pass just for making a submission. Best Customer Experience. Best Business Impact. Rookie of the Year.

Conference 120

Conference ROI Employee Engagement Interaction 120

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals.

Chief Customer Officer 55

Chief Customer Officer Conference Customer Centricity Customer Success 55

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. Description: The theme of the conference is “People Data for Good” and the conference is two days long.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27