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A Deep Dive into Conversational Intelligence

InMoment XI

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

e-support 260
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Fast and cost-effective LLaMA 2 fine-tuning with AWS Trainium

AWS Machine Learning

These models can be used for question answering, summarization, translation, and more in applications such as conversational agents for customer support, content creation for marketing, and coding assistants. He has published many papers in ACL, ICDM, KDD conferences, and Royal Statistical Society: Series A. Youngsuk Park is a Sr.

Training 116
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Employee Engagement Strategies for the Modern Workplace

CSM Magazine

Conveying information through meetings, e-mail and via an intranet also enables the running of information sharing to ensure that all are informed. Promoting physical fitness such as through competition, provision of mental health support such as stress-related provisions, and adopting flexible working hours forms of wellness programs.

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Why is Attribution Such an Important Question in Marketing?

DemandJump

Before you start to think you can do this without the support of technology and analytics, let’s explore why these tools are so essential to seizing and retaining the competitive edge in your industry. The co m pany has a robust m a r k e t i n g strategy, including content m a r k e t i n g. Attribution in Marketing Example.

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Corporate Culture and the Bottom Line

CX Journey

And there's some academic research that supports this stance. What mechanisms underlie the creation and e?ectiveness Do companies think their culture is e?ective rms from having an e?ective ts of an e?ective Culture is such an important part of any business. ectiveness of corporate culture? Are the upside bene?ts

Culture 109
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Circular Edge Celebrates 15th Anniversary at JD Edwards INFOCUS

Circular Edge

In 2017, Circular Edge was recognized by Oracle JD Edwards with the prestigious Customer Focus Award for overall Customer Success Stories for delivering integrated ERP/CX digital experiences in distribution, construction, real estate and apparel industries via their Smart Help skill based support services.

Apparel 40
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Amazing Business Radio: Josh Wheeler

ShepHyken

For example, they compare the convenience of online e-commerce companies with their healthcare provider and expect the same quality of experience. Improving the quality of customer support experiences. 42% of respondents see “translating insights into action” as their biggest concern when it comes to data management.