TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Engage me to present a One Millimeter Mindset program! Are you listening?

Leadership 86

Leadership Innovation Resources Culture 86

NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. Dive deep into the intricacies of call queuing and how it’s revolutionizing the way businesses handle customer communications. What is Call Queuing?

Communication 52

Communication Call Center Wait Times Contact Center Software 52

One Millimeter Mindset

MAY 20, 2019

Today, make a list of your professional communication soft skills. If you Google “soft skills”, you arrive at 5-7 skill sets for which communication is deemed of utmost importance. These skills include: leadership, communication, ethics, flexibility, problem-solving, teamwork and interpersonal skills.

Communication 69

Communication Social Media Resources Leadership 69

CSM Magazine

NOVEMBER 8, 2021

The truth is, leadership skills are important for everyone, not only CEOs and visionaries. Having to start your leadership development in college is both an asset and a problem. What should you do to enhance your leadership skills, and how to find your style? Attend Classes Related to Leadership and Management.

Leadership 52

Leadership Tips Communication Groups 52

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Engaging offers and new products. I have added my comments about each article and would like to hear what you think too. Ease of use.

Customer Service 73

Customer Service Loyalty Programs Customer Retention Metrics 73

One Millimeter Mindset

SEPTEMBER 13, 2018

Next, each of these critical components are required to communicate and collaborate with each other. Because collaboration and communication are perceived as “nice to have” soft skills. Mandatory assignment to a team is not the equivalent of communication and collaboration. Seamlessly. Interoperably. Contact me.

Leadership 71

Leadership Communication Industry Knowledge Base 71

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership. A customer-centric organisation.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

Experience Investigators by 360Connext

APRIL 23, 2024

Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. It’s up to CX leaders to clearly communicate about these connections for their organization. This is where some business acumen can help.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Lumoa

MAY 5, 2022

Developing CX leadership requires collaboration and communication with customers, employees, and partners. Recognized research says that communication is the most important factor for high-performing teams. They will help to improve both engagement and decisions. It requires openness and security.

Strategy 277

Strategy Customer Experience How To Analysis 277

One Millimeter Mindset

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. As a result, customers become disengaged because of these often unintentional communication barriers. As a result, customers become disengaged because of these often unintentional communication barriers. Let alone with them.

Customer Retention 69

Customer Retention Communication Customers System 69

Customer Bliss

MAY 31, 2018

This is why so much of the initial work in CX transformation entails communicating what customer experience actually is and how it will improve the experience internally and externally. The pillars he created were: strategy, customer understanding, design, KPI, governance, and culture/people engagement. Why is it important?

B2B 107

B2B Industry Leadership Conference 107

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Contact me here.

Leadership 89

Leadership Course Meeting Communication 89

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. That means communicating with integrity, openness, and honesty. Will you have senior leadership involved in your account? In particular, transparency is critical.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

ShepHyken

APRIL 14, 2024

17 Tips For Building Brand Loyalty With Thought Leadership Content by Forbes Expert Panel® (Forbes) For many companies, to achieve brand loyalty among their customers is the ultimate goal. My Comment: The Forbes Communications Council has compiled a list of 17 tips for building loyalty. Connect with Shep on LinkedIn.

Net Promoter Score 73

Net Promoter Score Loyalty Programs Customer Service Ecommerce 73

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. At that point, level of engagement changes. Engage me to present a One Millimeter Mindset program! First, they create top-of-mind lists of internal clientele they serve.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

MARCH 9, 2022

Over the past five years, I’ve written about its importance in your professional innovation and cross functional leadership success. Are they tuning in to what your high signal, high relevance, low noise communicates? Check out my keynotes, workshops, and coaching to get started. How are colleagues and clients editing yours?

Social Media 101

Social Media Innovation Leadership Consulting 101

One Millimeter Mindset

NOVEMBER 24, 2020

Let’s move forward with a facilitated pandemic storytelling workshop. Take action instead of engaging in endless reflection! Now is the best time to upskill and reskill for professional innovation and cross-functional team leadership. And move forward with a facilitated pandemic storytelling workshop.

How To 95

How To Leadership Exercises Innovation 95

One Millimeter Mindset

MARCH 25, 2021

In my keynotes, workshops and coaching , you and I focus on projects and teams which tend be written off as failures. Engage me to present a One Millimeter Mindset program! Babette Ten Haken, Founder & President of One Millimeter Mindset Speaking & Consulting, catalyzes trust-based, purpose-driven, cross-functional leadership.

Leadership 99

Leadership Consulting Innovation Training 99

One Millimeter Mindset

OCTOBER 6, 2020

In my keynote speaking programs, workshops and consulting, I peel your fingers off the ledge of relying on telling composite stories. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. However, so-so business stories often receive neutral responses from clients.

Leadership 91

Leadership Consulting Innovation Groups 91

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

One Millimeter Mindset

APRIL 28, 2020

Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. How you show up, during virtual meetings, sets up sensory expectations about your level of post-meeting engagement and performance. And vision best allows us to connect to our environments. Consider this.

Meeting 89

Meeting Video Conference Communication 89

One Millimeter Mindset

MAY 28, 2020

Your emotions are showing, and your engagement and performance are impacted. What habits and mindset will you carry forward into hybridized future work environments to catalyze your own professional development and cross-functional leadership trajectory? My playbook of communication tools and methods, Do YOU Mean Business?

Entertainment 89

Entertainment Meeting Leadership Groups 89

ECXO

MAY 29, 2024

Increased Employee Engagement and Morale: Working in cross-functional teams can be a highly rewarding experience for employees. Additionally, being part of a collaborative effort towards a common goal fosters a sense of purpose and belonging, which can significantly boost morale and engagement.

Innovation 52

Innovation Culture e-support Feedback 52

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. Today’s multigenerational workforce brings together unique values, communication styles, work preferences and even technology habits.

Leadership 94

Leadership Transportation Culture Contact Center 94

Kristina Evey

MAY 15, 2018

Core Values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community. So don’t include the ones that come standard with every other “Core Values Workshop” mindset. Core Values MUST be exemplified at the leadership level.

Customer Experience 231

Customer Experience Culture Leadership Customers 231

Experience Investigators by 360Connext

NOVEMBER 26, 2019

” When customer-focused values are prioritized and communicated throughout your whole organization, you create an environment where everyone can succeed. But many of the businesses who partner with me via speaking, workshops or consulting are already operating at 110% capacity. Communicate in shareable ways.

Customer Focused 208

Customer Focused Customer Centricity Call Center Communication 208

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Planning your next team, corporate or association meeting?

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention.

Innovation 115

Innovation Leadership Meeting Groups 115

ClearAction

NOVEMBER 11, 2022

And that’s great for experience leadership! Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. Communicate to customers what you plan to do, and at a promised time, what you have achieved. Gratitude generates gratitude.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

One Millimeter Mindset

OCTOBER 27, 2020

Once you engage in undiscovered conversations with specific clients, you create one of the greatest client experiences of all: trust. Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My playbook of communication tools and methods, Do YOU Mean Business?

Course 117

Course Communication Groups Engagement 117

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If there is a high percentage of employees who report a lower level of engagement after 90 days, what does that tell you? Sit down with your leadership team and ask: Is the employee engaged with your brand promise, your customer experience mission, and understanding the ideal customer journey? Include what the data tells you.

Customer Journeys 143

Customer Journeys Tips Net Promoter Score Leadership 143

Michel Falcon Experience

JULY 18, 2016

Does the thought of aligning your entire company, improving your customer experience and increasing employee engagement interest you? If so, this post is for you – I want to introduce you to peer cross-training as a way to improve alignment, customer experience and employee engagement in the next 30 days. – Go2HR.

Employee Engagement 60

Employee Engagement Training Engagement Customer Experience 60

One Millimeter Mindset

MAY 7, 2020

Each week brings a new requirement on how to combine emotion, engagement, courage, and critical thinking skills. And, perhaps even, their own leadership capacity is tested. My playbook of communication tools and methods, Do YOU Mean Business? Quite an adventure, isn’t it, sailing through the pandemic storm, together?

Strategy 86

Strategy Leadership Resources Communication 86

BirdEye

NOVEMBER 30, 2023

This allows for more personalized and effective communication. Analyze their websites, thought leadership content, advertising campaigns, events, areas of specialty, and more. Be responsive to comments, messages, and engagement from the community. Get ultra-specific on the profiles of prospects likely to become clients.

Marketing 109

Marketing Social Media How To Advertising 109

One Millimeter Mindset

DECEMBER 22, 2020

That technique incorporates voice of the customer design methodology into business- and use- cases, which I incorporate into my One Millimeter Mindset breakout and workshop programs. Otherwise, when you overly-focus on fulfilling your own KPIs and making your own numbers, you do not fully engage in listening to your customers’ voice.

Customer Voice 81

Customer Voice Innovation Leadership Industry 81