One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. The post Which HR Leadership Conversations Are Really Needed Today?

Leadership 86

Leadership Innovation Resources Culture 86

InMoment XI

MARCH 27, 2024

Effective reputation management involves having a crisis communication plan in place to address these issues transparently and efficiently, minimizing the impact on the brand’s reputation. Improve personalization in all your marketing communications with potential customers so that you can stand out. Customer experience improvement.

Automotive 260

Automotive Management Social Media Feedback 260

CSM Magazine

NOVEMBER 8, 2021

The truth is, leadership skills are important for everyone, not only CEOs and visionaries. Having to start your leadership development in college is both an asset and a problem. What should you do to enhance your leadership skills, and how to find your style? Attend Classes Related to Leadership and Management.

Leadership 52

Leadership Tips Communication Groups 52

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. ’s 9 Binge-Worthy Marketing Podcasts.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. Dive deep into the intricacies of call queuing and how it’s revolutionizing the way businesses handle customer communications. What is Call Queuing? Watch the entire podcast episode here!

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Up Your Service

SEPTEMBER 6, 2018

We are happy to share with you a one tool from our proprietary Service Culture Development Checklist: The Leadership Engagement Checklist. Why is leadership engagement important? A strong and successful service culture demands the power of a senior leadership team that is fully engaged. Leadership Engagement Activity Checklist.

Leadership 53

Leadership Culture Engagement How To 53

One Millimeter Mindset

SEPTEMBER 13, 2018

Next, each of these critical components are required to communicate and collaborate with each other. Because collaboration and communication are perceived as “nice to have” soft skills. Mandatory assignment to a team is not the equivalent of communication and collaboration. Seamlessly. Interoperably. Contact me.

Leadership 71

Leadership Communication Industry Knowledge Base 71

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Under his leadership (three different times), the company grew and flourished as a brand known for its excellent customer experience.

Customer Service 72

Customer Service Loyalty Programs Customer Retention Metrics 72

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

Customer Bliss

MAY 31, 2018

This is why so much of the initial work in CX transformation entails communicating what customer experience actually is and how it will improve the experience internally and externally. During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? Why is it important?

B2B 107

B2B Industry Leadership Conference 107

Lumoa

MAY 5, 2022

Developing CX leadership requires collaboration and communication with customers, employees, and partners. Recognized research says that communication is the most important factor for high-performing teams. Improved customer experience starts with the customer’s perspective. It requires openness and security.

Strategy 277

Strategy Customer Experience How To Analysis 277

One Millimeter Mindset

OCTOBER 8, 2020

Do your story narratives change each time you communicate with colleagues and clients? Thus, each story you tell, and stick to telling, clearly communicates a lesson, a parable. Develop a communication agenda for when, where and why to tell any type of story in the first place. So, first, ask yourself. Then, ask yourself why.

Entertainment 117

Entertainment Leadership Communication Connections 117

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Contact me here.

Leadership 89

Leadership Course Meeting Communication 89

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. Today’s multigenerational workforce brings together unique values, communication styles, work preferences and even technology habits.

Leadership 96

Leadership Transportation Culture Contact Center 96

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. It’s just as important to your culture to communicate about this mission in an ongoing way.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

ShepHyken

APRIL 14, 2024

17 Tips For Building Brand Loyalty With Thought Leadership Content by Forbes Expert Panel® (Forbes) For many companies, to achieve brand loyalty among their customers is the ultimate goal. My Comment: The Forbes Communications Council has compiled a list of 17 tips for building loyalty. Connect with Shep on LinkedIn.

Net Promoter Score 72

Net Promoter Score Loyalty Programs Customer Service Ecommerce 72

One Millimeter Mindset

NOVEMBER 24, 2020

Let’s move forward with a facilitated pandemic storytelling workshop. Now is the best time to upskill and reskill for professional innovation and cross-functional team leadership. And move forward with a facilitated pandemic storytelling workshop. Contact me at this link. One millimeter at a time. Contact me at this link.

How To 95

How To Leadership Exercises Innovation 95

Experience Investigators by 360Connext

NOVEMBER 26, 2019

” When customer-focused values are prioritized and communicated throughout your whole organization, you create an environment where everyone can succeed. But many of the businesses who partner with me via speaking, workshops or consulting are already operating at 110% capacity. Communicate in shareable ways.

Customer Focused 208

Customer Focused Customer Centricity Call Center Communication 208

Experience Investigators by 360Connext

APRIL 25, 2023

Organizational culture is usually defined and communicated by founders and leaders, but it is also shaped and changed by employees. When leading workshops with leaders, I often start with a simple exercise. And part of this is evaluating leadership, too. Ask leaders to participate in events, communications, or frontline days.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

Experience Investigators by 360Connext

APRIL 23, 2024

It’s up to CX leaders to clearly communicate about these connections for their organization. We typically assist our clients in team development through ongoing coaching, hands-on workshops, and specific training. This is where some business acumen can help.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Customer Bliss

JANUARY 10, 2019

Michael and his team needed to create movement around a communication and channel strategy to keep clients. Use Education and Emotion to Communicate with the Customer. There are some tools in Inspire’s CRM that the team leverages to communicate to the customer what their individual impact has been on the environment.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Leadership 155

BirdEye

JUNE 4, 2021

Despite these changes, many businesses maintain the same leadership structure they have had for decades. We sat down with Brandon Dowdy-Ernst, CXO of Smile Workshop to understand what exactly a Chief Experience Officer does and whether every company should have one. Can you tell us a little bit about Smile Workshop? Try Birdeye.

Social Media 98

Social Media Touchpoint Customer Journeys Communication 98

One Millimeter Mindset

OCTOBER 6, 2020

In my keynote speaking programs, workshops and consulting, I peel your fingers off the ledge of relying on telling composite stories. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. However, so-so business stories often receive neutral responses from clients. Contact me here.

Leadership 91

Leadership Consulting Innovation Groups 91

One Millimeter Mindset

MARCH 25, 2021

In my keynotes, workshops and coaching , you and I focus on projects and teams which tend be written off as failures. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 99

Leadership Consulting Innovation Training 99

CSM Magazine

NOVEMBER 30, 2016

Improve communications and deepen understanding of change and improvement decisions being made. Our team leadership effectiveness hinges on: My level of self-confidence. Servant-leadership. Strong team leadership skills. That provides a model and authentic team leadership for everyone else. It can be done.

Leadership 40

Leadership Financial Management Consulting 40

C Space

OCTOBER 5, 2021

C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team. BOSTON, October 5, 2021 – C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team.

Technology 98

Technology Leadership Consulting Analytics 98

Kristina Evey

MAY 15, 2018

Core Values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community. So don’t include the ones that come standard with every other “Core Values Workshop” mindset. Core Values MUST be exemplified at the leadership level.

Customer Experience 231

Customer Experience Culture Leadership Customers 231

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention. If everyone is an internal client of everyone else in your organization, then who are your customers?

Exercises 88

Exercises Innovation Leadership Report 88

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. That means communicating with integrity, openness, and honesty. Will you have senior leadership involved in your account? In particular, transparency is critical.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

ClearAction

NOVEMBER 11, 2022

And that’s great for experience leadership! Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. Communicate to customers what you plan to do, and at a promised time, what you have achieved. Gratitude generates gratitude.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

One Millimeter Mindset

MAY 28, 2020

What habits and mindset will you carry forward into hybridized future work environments to catalyze your own professional development and cross-functional leadership trajectory? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. What role will you play? Contact me right here.

Entertainment 89

Entertainment Meeting Leadership Groups 89

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Delivered virtually or in-person. Contact me here.

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

SEPTEMBER 17, 2018

Then take a look at my latest speaking programs and workshops. . Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration catalyzes purposeful, innovative personal development, leadership communication and business growth. is available on Amazon.com.

Customer Experience 202

Customer Experience Customer Service B2C Customer Retention 202

One Millimeter Mindset

APRIL 28, 2020

Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. You clearly communicate your professional story, whether you are consciously aware you are storytelling, or not. During my last virtual workshop last week, I held up the furry bedroom slippers I wore.

Meeting 89

Meeting Video Conference Communication 89

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. I specialize in professional innovation, cross-functional leadership and client retention. Moving forward into 2021, what team role do you intend to play?

Innovation 115

Innovation Leadership Meeting Groups 115