Eptica

JULY 29, 2020

Author: Guest author: Jeanne Bliss In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother? Categorie(s): Best Practice In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother?

Customer Experience 98

Customer Experience Case Study Airlines Guest Experience 98

ReviewTrackers

MAY 18, 2023

Case in point: multi-channel retailer Concourse Sports sent 16,000 review request emails in one month. Read the full case study here.) Click Page Info and choose Local Business as your Facebook Page category. Read the Ziebart case study for the full story.) The result? Click Save changes.

Brands 123

Brands Multi-Channel Case Study Automotive 123

Eptica

JULY 15, 2020

In our latest guest post we’re sharing a key case study from Wo uld You Do That To Your Mother?, Categorie(s): Best Practice The latest book from customer experience expert Jeanne Bliss is based on a simple idea. Share this page on: Tweet. Customer service: what you can learn from great business leaders.

Customer Experience 119

Customer Experience Case Study Guest Experience Hospitality 119

Thematic

AUGUST 21, 2023

The case study we submitted to the awards outlined the work we do with Atlassian. Ultimate accolades await the very best leaders, teams and innovators in CX, with winners in all categories announced on 9 November 2023. In the meantime, you can check out the full awards shortlist here: [link]

Case Study 62

Case Study Analysis Feedback Course 62

SurveySensum

JANUARY 4, 2024

So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. Read a few comments and figure out some categories. For the category ‘Information/Knowledge’ the NPS score was -12.

Analytics 52

Analytics NPS Banking Analysis 52

Customer Bliss

APRIL 18, 2018

In my upcoming book, “ Would You Do That To Your Mother, the Make Mom Proud Standard for How to Treat Your Customers ,” unconscious bias is featured as a case study for exactly these reasons. Case Study: ThirdLove Decided to Honor All Women of Color. Case Study excerpted from Would You Do That To Your Mother?

Case Study 163

Case Study Apparel Study Automotive 163

Grade.us

AUGUST 22, 2022

What you may not know is how online reviews can increase growth in each of these five categories. Now let’s take a look at how you can put your reviews to work in each of these five categories. There are lots of studies about this. Step #3: Combine case studies + reviews to boost conversion rates. year-over-year).

Case Study 51

Case Study Study Advertising Report 51

Help Scout

MAY 20, 2021

Case studies. The templates are sorted into different categories, likely aligning with Airtable’s most common customer types and use cases, making it easy for customers to find templates relevant to their company’s needs and project types. Common elements of customer success marketing include: Onboarding materials.

Examples 79

Examples Customer Success Marketing Case Study 79

QuestionPro Audience

JUNE 23, 2022

Research methods fall into two categories: Primary Research and Secondary Research. It can be performed using surveys, in-depth interviews, focus groups, case studies, and more. In addition, there may be bias in terms of who chooses to participate in surveys which could skew results. Audience survey Examples.

Survey 195

Survey Groups Case Study Study 195

BirdEye

NOVEMBER 15, 2023

Read the full case study here. To tap into this niche audience, retailers of home decor, furnishings, gardening supplies, and related categories should sign up for a Houzz Pro profile. This local vendor marketplace provides exceptional reach for wedding-related retail categories like dresses, tuxedos, rings, gifts, and more.

Retail 111

Retail Brands Consumers Case Study 111

SurveySensum

NOVEMBER 28, 2023

Analyze & Utilize Customer Feedback Effectively – Request a Demo Now , let’s talk about it through the case study of one of the automotive clients, I recently worked with, who was facing similar problems. Step 9: Personally thank customers who provided feedback and update them on the changes you’ve made.

Automotive 52

Automotive NPS Feedback Case Study 52

Alliance by IFS

AUGUST 13, 2019

a leading global provider of field service management and mobility solutions , announced today that it has been named a Top Performer in the Field Service Management (FSM) Software category for the Summer 2019 Customer Success Report published by FeaturedCustomers. HORSHAM, PA (August 15, 2019) — Astea International Inc.,

Software 88

Software Report Customer Success Case Study 88

Strativity

JANUARY 6, 2023

COVID triggered a forced acceleration of digital transformation across the QSR category. Historically, QSR has operated as a functional category where value has been equated with cost. Pizza brands are high fidelity because they are successful at fulfilling the core needs consumers bring to this category.

Omni-Channel 52

Omni-Channel Consumers Case Study Brands 52

Eptica

MARCH 18, 2020

For a detailed overview of the five key business benefits that Montblanc is experiencing and more about its plans for the future, download the full case study here. Categorie(s): News Best Practice Delivering superior customer service requires balancing resources and channels to meet the full range of consumer needs.

Self Service 79

Self Service Interaction Multi-Channel Customer Service 79

Helpt

JANUARY 16, 2024

Let’s keep it simple and break up “outsourcing” into two categories: external IT support, and embedded help desk. This article dives deep into these two models, comparing their strengths and weaknesses and showcasing real-world implications through the case study of EZ Tek and Helpt.

Comparison 52

Comparison Case Study Customer Satisfaction Culture 52

ClearAction

DECEMBER 11, 2018

And the final part of this case study describes how Hootsuite increases Marketing impact by making use of these insights across all of Marketing’s functional areas.). It’s an overall guide of how customers talk about the category,” explained Kirsty. “It

Customer Journeys 71

Customer Journeys Customer Experience Case Study Customer Centricity 71

BirdEye

JUNE 22, 2023

New customers New customers represent a unique category. Showcase those loyal customers through sharable case studies or testimonials that can enhance their value perception and provide additional social proof for your business. Feature and promote these advocates in case studies, on social, and with testimonials.

Case Study 98

Case Study Social Media Loyalty Brands 98

Clarivate

AUGUST 16, 2023

We index the world’s inventions so that patent researchers can quickly find those related to a particular technology category. So, we created specific categories for that purpose. Read the Derwent case study: Establishing a new IP strategic planning group 40 patent offices currently use the Derwent World Patents Index.

Exercises 97

Exercises Innovation Analysis Government 97

ijgolding

JANUARY 18, 2018

One of the reasons that I have this hope, is that the United Arab Emirates (UAE) is also a very interesting case study for transforming customer centric thinking. The biggest shame is that only one company could win each category. Their achievements would potentially be award-winning anywhere in the world.

Customer Experience 0

Customer Experience Government Customer Centricity Case Study 0

Customer Bliss

MARCH 2, 2018

I’ve got plenty of great resources to help you prepare for a position as Chief Customer Officer; I suggest you take a look at my CCO Role category on the blog and review my 10 Aptitudes of Successful CCOs. Good luck to all of those who are interested in being a CCO, it’s definitely a rewarding position!

Chief Customer Officer 189

Chief Customer Officer Leadership Case Study Resources 189

ShepHyken

JUNE 10, 2019

We examine their customer experience strategies using five evaluation categories. The categories are communication, technical competence, range of services, customer focus and accessibility. By the way, in the next five years, it is predicted that 75% of the workforce will Millennials!

Customer Service 109

Customer Service Survey Case Study Training 109

Experience Investigators by 360Connext

NOVEMBER 5, 2019

Learning strategies around sales often focus on finding prospects and then moving them from the lead to buyer categories. According to Forrester Research, 77% of executive buyers claim salespeople don’t understand their issues and where they can help, and 78% claim salespeople do not have relevant examples or case studies to share with them.

Sales 110

Sales Customer Journeys CRM Case Study 110

Eptica

SEPTEMBER 4, 2019

For a detailed overview of the business benefits being delivered read our case study here. Categorie(s): Best Practice AI Brands know that getting a better understanding of their customers and their journey is key to creating a winning customer experience strategy. Share this page on: Tweet.

Net Promoter Score 62

Net Promoter Score Consumers Effort Score Customer Experience 62

Eptica

OCTOBER 4, 2017

Watch this video with Anna Dobson, NHS BSA Service Delivery Manager - Contact Centre Services, to find out how Eptica is helping NHS BSA achieve its digital goals , deliver value for money and meet customer expectations … Request a demo | Click here for more case studies. Share this page on: Tweet.

Self Service 48

Self Service Customer Service Case Study Knowledge Base 48

Experience Investigators by 360Connext

APRIL 14, 2020

You may have many customers across many demographic and psychographic categories. If you don’t have any data: Consider places that can give you some, like customer service case codes and social media discussions. I consider three categories when gathering data for journey maps. Journey Mapping: Case Study in Action.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

BirdEye

DECEMBER 14, 2022

Table of contents Social media content categories 10 Types of social media content to grow your brand on social media 1. Social media content categories. Your social media posts can fit into six different categories. Written posts 3. Video stories 5. Live videos 6. Webinars 7. Infographics 8. Reviews and testimonials 9.

Social Media 98

Social Media eBook Infographics Entertainment 98

Ecrion

JULY 1, 2019

Case Study Templates You also need to consider using a template for your case studies. The main function of this template is to organize the story-telling of the cases. Some of the cases you can feature in a case study include startup ventures, new products, profitability, and growth strategy.

Case Study 64

Case Study Social Media Metrics Study 64

NetBase

OCTOBER 17, 2018

The NetBase Best Practices Spotlight: Louis Vuitton explains how to use social analytics to ensure you’re where you want to be in your category. In the luxury category , this leads to brand erosion, and a threat to luxury status. This is called Brand Passion , and it’s far more telling for a category like luxury.

Analytics 52

Analytics Apparel Case Study Social Media 52

Beyond Philosophy

DECEMBER 16, 2021

Unwritten rules exist about what is appropriate for that CPG category. It’s not a rule per se, but it is an unwritten and generally understood way that cereal boxes “should be” designed that helps to define the category and helps cereal customers understand what’s there. However, that is not what sells you.

How To 97

How To Groups Competitive Advantage Strategy 97

ReviewTrackers

MARCH 8, 2018

Case in point: multi-channel retailer Concourse Sports sent 16,000 review request emails in one month. Read the full case study here.). Click Page Info and choose Local Business as your Facebook Page category. Watch how they did it: ( Read the Ziebart case study for the full story.). The result?

Tips 94

Tips Multi-Channel Case Study Automotive 94

Confirmit

SEPTEMBER 11, 2017

Last week, we shared a case study about one of our most successful clients, RS Components who are doing some seriously impressive things with a large, multi-lingual, multi-country CX program. Which brings me neatly onto our featured customer case study for this week. Take a look at the case study to find out more.

Case Study 40

Case Study Social Media Analytics Study 40

Confirmit

SEPTEMBER 11, 2017

Last week, we shared a case study about one of our most successful clients, RS Components who are doing some seriously impressive things with a large, multi-lingual, multi-country CX program. Which brings me neatly onto our featured customer case study for this week. Take a look at the case study to find out more.

Case Study 40

Case Study Social Media Analytics Study 40

ChurnZero

DECEMBER 10, 2019

ConsumerAffairs is an online marketplace that helps connect consumers with the best companies across hundreds of categories. Read the complete case study here. . Dashboards & Automation Drive Customer Success Team Efficiency – A Success Story . .

Case Study 75

Case Study Analysis Touchpoint Customer Insights 75

Optimove

AUGUST 5, 2021

John Hardy marketers now use Optimove to run highly successful realtime, behavior-triggered campaigns, such as the ‘welcome series’ for bespoke ones for new customers, customers who abandon their online shopping carts, and on-site abandoned category browsing. Download the full case study here.

CRM 53

CRM Marketing Omni-Channel Retail 53

SurveySparrow

JANUARY 30, 2024

Case Study Narratives In a case study, a client might elaborate, “The software’s seamless integration with our existing tools saved us hours of manual work. Nature of Data Qualitative Data The data talks in terms of quality and categories rather than numbers.

Comparison 52

Comparison Analysis Trends Case Study 52

Amplifai Coaching Category

JANUARY 12, 2021

Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!

Case Study 52

Case Study Customer Centricity Study Customers 52

Qualtrics

FEBRUARY 20, 2019

He’s studied businesses around the world and the book offers five unique case studies at the end so you can see how other companies are excelling at brand identity. You’ll understand the principle of category design and how to create a market. Purchase on Amazon here.

Brands 46

Brands Marketing Case Study Competitive Advantage 46