Beyond Philosophy

DECEMBER 8, 2014

If you enjoyed this post, you might be interested in the following blogs: Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor. What can you do to enable your employees to deliver an award winning experience to your Customers today? Didn’t Believe Amazon Was Customer Centric Before? You Will Now.

Case Study 142

Case Study Employee Engagement Study Engagement 142

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. The ROI of Customer Experience Management was clear and since then the organisation went on to increase its investment into Customer Experience and has grown substantially as a result. Ruth Crowley. The full book can be purchased here.

Case Study 52

Case Study Study Customer Journeys Customer Experience 52

Grade.us

APRIL 28, 2020

So, they create a review management case study to showcase the results they’ve achieved for other clients. A successful review management case study shows results. Case studies are ideal if you have the right ingredients. A great case study starts with the right ingredients. “See?

Case Study 40

Case Study Study Management How To 40

Genroe

OCTOBER 4, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. The post [CX Tribe] 5 October 2021 – Is Amazon Coming for Your Market + VoC RoI Drivers appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Human curated. Delivered weekly. Ideas are a commodity.

Net Promoter Score 52

Net Promoter Score ROI Case Study Marketing 52

InMoment XI

FEBRUARY 12, 2024

Whether it’s tracking customer acquisition costs, monitoring sales conversion rates, or analyzing customer lifetime value, access to relevant and actionable data empowers stakeholders to collaborate effectively and optimize strategies to maximize overall company ROI. How Does Integrated Customer Experience Work?

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

BlueOcean

JULY 18, 2017

We’re working hard to leverage their investments and ROI across the entire enterprise. The post Automating Transactional Volume for Multinational IT Corporation: A Case Study appeared first on. If you’re looking to strategically support your top tier clients by optimizing your transactional processes, let us know.

Case Study 50

Case Study Study Contact Center ROI 50

Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Case Study | Khoros.

ROI 52

ROI Marketing Social Media Advertising 52

ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. Strong customer experience performance in the post-purchase phases yields better customer references, case studies, and referrals. Did you know that 1.8

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. With so much opportunity for savings, Comm100 has created a chatbot ROI calculator for you to discover how much your team could save. Devote agent time to higher-value inquiries.

Chatbots 207

Chatbots Customer Service ROI Case Study 207

Perkville

NOVEMBER 10, 2021

Check out our latest case study on how the University of Alabama- Birmingham Campus Recreation Center improved retention and recruitment with Perkville.

ROI 52

ROI Case Study Study 52

CSM Magazine

DECEMBER 12, 2023

In a recently published case study, the Genesys Cloud project with ENGIE was delivered two months ahead of the 12-month timeframe, exemplifying Sabio’s expertise in delivering rapid Genesys Cloud deployments. .” Read the full case study.

Groups 52

Groups Self Service Abandon Rate Case Study 52

Lithium

OCTOBER 19, 2022

SANE Australia case study | Khoros. [Podcast] Gamification in the Wild: Giving back to build Brand Loyalty. Podcast] Lurkers vs. Learners: Renaming Community Members Who Listen. The Hybrid Future is Here: Let’s modernize your agent's experience.

ROI 52

ROI Gamification Self Service Case Study 52

Natalie Petouhof

MAY 11, 2016

If you are doing something really interesting, make sure to send in your case study! If you have what it takes to compete in the SuperNova Awards submit your application today: https://www.constellationr.com/events/supernova/2016. It’s your time to be recognized for your hard work!

Case Study 40

Case Study Study Innovation Leadership 40

BlueOcean

JANUARY 9, 2018

Here’s why: out of all available contact center tools, AI and chatbots are expected to gain the 3 rd highest ROI, after website capabilities and mobile applications. The same Deloitte study reveals that the biggest hindrance to implementing artificial intelligence in the contact center will be integration with existing systems.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Survicate

SEPTEMBER 13, 2018

It sparked a content initiative that includes case studies and articles about launching a new business , reviewing types of logos , and choosing a great name for the company. The post How Logojoy got a 2400% ROI using Survicate appeared first on Survicate.

ROI 61

ROI Case Study Survey Feedback 61

Natalie Petouhof

JANUARY 29, 2016

In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. Now many years later, I am hearing the same question so I revisited the topic in some new research, ROI of Online Cloud Communities. And note, ROI of online communities is NOT limited to customer service.

ROI 40

ROI B2C Case Study B2B 40

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. The components of a business case include: Goals and objectives for the social customer care initiative.

ROI 45

ROI Social Media Airlines Customer Service 45

ForeSee

SEPTEMBER 20, 2019

World-class electronics distributor translates data into higher ROI Read this case study from Adobe to learn how RS Components uses Verint ForeSee and Adobe capabilities to bring behavioral and attitudinal.

Customer Insights 71

Customer Insights Analytics Case Study ROI 71

CSM Magazine

APRIL 25, 2023

Case study: Consider a busy café that upgrades its coffee machines to a more advanced model. Case study: A printing company that upgrades to a newer, more precise printer can now produce higher-quality print materials with more vibrant colors and sharper images.

Customer Satisfaction 52

Customer Satisfaction Case Study Government Return on Investment 52

delighted

DECEMBER 10, 2019

ROX is the new customer experience ROI. Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Building your own CX ROI model.

ROI 40

ROI Measurement Customer Experience Effort Score 40

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Getting advocates to participate in case studies and referral programs would be a big win for marketers, and thus a win for CX leaders, too. Speak to the unique value of each stakeholder

How To 150

How To ROI Policies Analysis 150

ForeSee

MARCH 29, 2019

“Listening to the voice of our customers from the beginning of our digital transformation has helped us make the right decisions for our business.” – James Turnbull, Director, Group Digital.

Case Study 40

Case Study Study Groups ROI 40

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

Clarabridge

JUNE 13, 2017

Want a more detailed account of how Dorel Juvenile drove ROI with a simple shift? Check out the case study here ! The post Dorel Juvenile Drives ROI through Voice of the Customer appeared first on Clarabridge.

ROI 40

ROI Net Promoter Score Return on Investment Retail 40

Totango

FEBRUARY 14, 2020

The best way to create messaging to attract new customers is to capture your advocate customers’ reasons (think ROI) for staying with you and growing the relationship. They can also circulate customer case studies that call out specific feature usage and results to promote this strategy to other customers who could benefit.

Customer Success 98

Customer Success Marketing Case Study Study 98

Promoter.io

APRIL 20, 2017

The post How Greetabl Doubled Their Customer Engagement & ROI appeared first on Promoter.io You start by asking them if they’d be willing to providing you with a few minutes of their time for some quick feedback. 20 customers walk out, leaving 80 customers […].

ROI 40

ROI Customer Engagement Engagement Customers 40

ECXO

MARCH 20, 2024

eAAQApHd About Dr.

Case Study 52

Case Study Customer Centricity Leadership ROI 52

Clarivate

JANUARY 29, 2019

Customer Case Studies: As you can see, half of the top 10 are case study webinars where our customers are discussing the progress, issues, and results that happened in their company when they worked with CustomersFirst Now on mapping their journeys and focusing on improving their CX. Top CX Themes. Gaining CX Buy IN.

Customer Journeys 65

Customer Journeys Video Case Study Study 65

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Consider their reputation, experience, customer reviews, and case studies.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Consider their reputation, experience, customer reviews, and case studies.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. A review program. This is a problem for vendors.

Case Study 80

Case Study ROI B2B Study 80

TechSee

DECEMBER 9, 2020

For example, an attended RPA case study may be related to the onboarding process, automating the series of documents that a new customer must fill out and sign, or information entry, where a human agent can trigger an RPA task to update customer information across multiple systems.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

Blake Morgan

AUGUST 4, 2023

Because of its ROI and value. Customer experience keynote speakers are engaging and share the most current research and trends, case studies, and best practices. Research from Salesforce and Harvard found that customer experience is a top-five business priority, but only 17% of companies consider themselves CX leaders.

Customer Experience 52

Customer Experience Competitive Advantage Customer Centricity Case Study 52

Gainsight

MARCH 15, 2024

Learn more about how to pair Education and Community efforts in our new case study, Front Empowers Customers Through Digital Self-Service for Success. Often, demonstrating ROI for community initiatives can be challenging, leading to friction in budgeting discussions.

Self Service 52

Self Service Sports Case Study Resources 52