article thumbnail

Anatomy of a Customer Case Study

ClientSuccess

Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . Who is the customer? The first section of your case study should introduce the customer and share more about their business.

article thumbnail

Case Study: How Genesis Improves Member Experience with NPS

AskNicely

Download the full case study to find out how Genesis achieved all of the above and more with NPS. The post Case Study: How Genesis Improves Member Experience with NPS appeared first on Net Promoter Score from AskNicely. There have been behavioral changes at each site” Jake Best, Projects Coordinator for Genesis, told us.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS

AskNicely

They have also seen a notable reduction in customer AND employee churn. Download the full case study to find out how Debitsuccess achieved all of the above and more with Net Promoter Score. They now consistently sit in the above-average range for the Financial Services industry. GET THE FULL DEBITSUCCESS STORY.

article thumbnail

Case study: How Copper increased retention with community

inSided

When Ken Aponte first joined CRM software company Copper back in December 2020 as their VP of Customer Success, he noticed one thing: retention wasn’t where it needed to be. One year following the launch of the Copper Community , their community sees steady, linear growth, with retention following the same trend.

article thumbnail

The Customer-Powered Enterprise Playbook

Influitive calls this the Customer-Powered Enterprise—and it can benefit Marketing, Customer Success, Sales, Product Development, Employee Engagement, Developer Relations, and Partner Engagement. 9 inspiring case studies that demonstrate the power of the CPE.

article thumbnail

So, You Want to Write a Case Study?

Education Services Group

You’ve done incredible, meaningful work with your customer, and they clearly love you, your product, and your company. Getting customers to that stage is really the ultimate goal of Customer Success, so this is a moment to be celebrated (cheers!) The part Customer Success plays in the story. and documented.

article thumbnail

How to Boost Branding with Customer Success Management

CSM Magazine

Turning that sale into a loyal, lifelong customer. That’s where customer success management (CSM) comes in. In this article, we’re going to explore how you can supercharge your branding efforts by leveraging the power of customer success management.