Lumoa

JUNE 2, 2022

In one of our latest webinars titled How to Use Customer Feedback to Drive Action , we pose a sustainable strategy to solve the challenge of transforming mass reviews into information that can be used while making key company decisions. You need to go deeper because this will allow you to get to the root cause of the problems.

Feedback 208

Feedback How To Ecommerce Touchpoint 208

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Learn more about how you can unlock insights from your customer conversations in this on-demand webinar. Think about it.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

inSided

AUGUST 2, 2022

In a recent webinar with Commsor VP of Services, Erik Martin and inSided VP of Marketing, Remco de Vries, we discussed some important factors you want to consider when creating your community strategy. Want to see the webinar in full? Click here to watch it on-demand. ?? Click here to watch it on-demand. ?? he says.

Strategy 52

Strategy Examples Marketing How To 52

Eptica

APRIL 30, 2021

Based on a recent Call Centre Helper webinar, our latest post explains what emotional intelligence is, techniques to focus on, and how it can benefit your contact centre team. Tags: Emotional intelligence, Hybrid Working Categories: Best Practice, Trends & Markets. Share this page on: Tweet. 5 areas to focus on for agent wellbeing.

Call Recording 72

Call Recording Trends Customer Satisfaction Meeting 72

Hello Customer

MARCH 15, 2023

For example: what if the feedback categories don’t fully match with your internal KPIs ? To that end, we have created ISAAC Category Grouping , allowing you to turn these actionable insights into something that perfectly suits your company’s needs. Want to make changes to your category groups? What’s in it for you?

Groups 52

Groups Feedback Company Transportation 52

2020 Research

AUGUST 3, 2023

Sago’s recent webinar, Back-to-School Tech & Trends: The Power of Influencers and Omnichannel Dynamics, delves into the fascinating world of back-to-school technology trends and the results from a recent survey of American and Canadian back-to-school shoppers. Here are four of the eight key takeaways from the webinar.

Omni-Channel 52

Omni-Channel Trends Apparel Social Media 52

Gainsight

JULY 29, 2022

Focusing first with our US-based Enterprise customers (>$100M Annual Recurring Revenue or ARR), we used anonymized, aggregated data in our research and focused on three primary categories: . CSM category. High touch >$100K Annual Contract Value or ACV. Mid touch $10K-$100K ACV. Low touch <$10K ACV. High touch. CSM to ARR.

NPS 59

NPS Customer Success Customers Data 59

Experience Investigators by 360Connext

JUNE 22, 2021

Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” Ask for input – don’t just offer training or webinars that are solely product-centered. Without a plan for at-risk customers, organizations lump former customers back into the “prospect” category. They just leave.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

inQuba

MAY 28, 2020

On the 28th May 2020 inQuba hosted a live webinar on Boosting Insurance Client Acquisition & Retention in the new digital economy using Journey Management. We discussed the following in the webinar: The top reasons for churn in insurance. How to solve for retention – the three categories of solutions. How to get started!

Insurance 52

Insurance Industry Management Marketing 52

Clarivate

OCTOBER 19, 2023

Ezequiel Anokian, Bioinformatics Consultant in the Discovery and Translational Science (DTS) Consulting Services at Clarivate, described the families of methods in a recent webinar , with a particular focus on the rapidly evolving ML-based techniques. Random Walk is a famous algorithm that falls within this category.

Data 59

Data Return on Investment Consulting Examples 59

Confirmit

MAY 12, 2020

It takes strong human intervention to align text topic categories to your business decision areas. This presentation forms part of the online Festival of NewMR webinar series. Market Research Webinars. Presented by Alison Bushell and Jason Bryce from Confirmit.

Analytics 52

Analytics Analysis Marketing Data 52

Totango

AUGUST 16, 2022

For example, you can use automated communication tools, such as emails and webinars, to help ensure that customers have the support they need to familiarize themselves with how to complete onboarding and start using your product. Customer retention software can help you promote subscription renewals by guiding customers through onboarding.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

Solvvy

MAY 10, 2022

Not only did we take second place in the Best Places to Work by The San Francisco Business Times , but we were also a winner of the 20th Annual American Business Silver Stevie® Award in AI/Machine Learning Solution category and named a Finalist (top 50) for the Inspiring Workplaces Award for North America.

Culture 83

Culture Company Policies Resources 83

NICE inContact

OCTOBER 17, 2019

When it comes to making contact center investments that will deliver significant return on investment for public sector agencies looking to improve the citizen experience – there are three categories that agency leaders should focus on: Understand the current state of your contact center? What technologies exist today? Call recording?

Contact Center 120

Contact Center Customer Experience Return on Investment e-support 120

COPC

APRIL 1, 2024

Webinar Series A Vision for AI in Customer Support This webinar series explores the potential of AI to revolutionize both front-end processes that impact customer interactions and back-end operations. They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Eptica

OCTOBER 29, 2020

To learn more and register for our 5 November Teams webinar and read the full post over on the Enghouse Interactive website. Categorie(s): Best Practice Trends & Markets Collaboration and communication are at the heart of creating a successful, customer-centric business. Share this page on: Tweet. Optimising Contact Centres.

How To 56

How To Customer Centricity Trends Communication 56

Beyond Philosophy

AUGUST 16, 2017

In our global Customer Experience consultancy, we find most employees fall into one of five commitment categories for employees. Positive Loyalists: People who fit in this commitment category have positive feelings about their job. That means the remaining 80% could be in any of the other four categories. Positive Loyalists.

Consulting 140

Consulting Employee Engagement Engagement Communication 140

SaleMove

MAY 22, 2020

Analysts Gartner and Forrester have defined a new category of solutions – Digital Customer Service or “DCS”. The core components of DCS are: AI & Bot driven chat, human chat, messaging, voice, video, screen-sharing, and social media integration.

Self Service 52

Self Service Social Media Financial Video 52

Alida

JULY 13, 2017

Stephens, who is the guest speaker at our next webinar , is co-host of the popular retail-focused web series The Future in Store, a syndicated retail columnist for CBC Radio Canada, the author of The Retail Revival , which documents the rise of a new era of consumerism and redefinition of retail. trips per week to the grocery store.

Retail 100

Retail Competitive Advantage Trends Consumers 100

Team Support

SEPTEMBER 8, 2022

There are a variety of necessary aspects and capabilities that need to be offered in order to truly offer an ideal self-service experience, but they fall under a few main categories. Make sure not to miss this webinar! Self-service checklist. Set up an ideal platform. It all starts with your customer support software.

Self Service 98

Self Service e-support Guidelines Software 98

Kristina Evey

OCTOBER 16, 2018

Shownotes… I am going to be delivering a webinar later this week for a partner and our initial conversations were around moving from Customer Success to Customer experience. It falls into the category of Customer Service, in my option. It falls into the category of Customer Service, in my option.

Customer Experience 136

Customer Experience Customer Success Culture Customers 136

Lithium

JULY 7, 2021

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Roadmap Webinar Watch now Create A Globally Consistent Brand Experience Watch now Choosing Metrics for Success Watch now Advanced product webinars Watch now Call deflection with Apple Business Chat Watch now. Why CX programs struggle Watch now.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That webinar was – and continues to be – wildly popular because it explores the nuance behind Customer Success metrics.

Metrics 94

Metrics Customer Success Net Promoter Score Company 94

Kayako

JUNE 23, 2016

Sean joined us for a webinar to investigate the RUF framework that Atlassian use to get customer feedback, then organize and deal with it. You can watch the full webinar, ‘ RUFing it out with customer feedback: knowing the “Why” ‘ here. Look at the spread of the feedback across the different categories.

Feedback 127

Feedback How To Social Media Measurement 127

Lithium

SEPTEMBER 7, 2021

We're proud to be named among the top social suites providers with the highest score in the strategy category. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Webinars & Events. Hello, everyone! Don't forget Khoros Engage is this month!

Social Media 52

Social Media Metrics Video ROI 52

Kayako

JUNE 23, 2016

Sean joined us for a webinar to investigate the RUF framework that Atlassian use to get customer feedback, then organize and deal with it. You can watch the full webinar, ‘ RUFing it out with customer feedback: knowing the “Why” ‘ here. Look at the spread of the feedback across the different categories.

Feedback 125

Feedback How To Social Media Measurement 125

Gainsight

MARCH 31, 2020

The crisis has naturally sorted companies into three categories: Category 1: Businesses in the ecosystems of in-person restaurants, hotels, airfare, energy, in-person retail, and the like might be challenged to buy or retain anything. Category 2: Companies not in Category 1 or 3—the messy middle.

Survey 105

Survey Industry Airlines Hospitality 105

GetFeedback

DECEMBER 2, 2019

If you are in the Internet Service Providers category where the benchmark is 62%, ask yourself why the Video Streaming Service category achieves a 75% rating. . One more thing—I recently did a webinar with GetFeedback where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience.

ROI 195

ROI Customer Satisfaction How To Effort Score 195

Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Measurement 76

Measurement How To Analysis Customer Success 76

CloudCherry

MARCH 28, 2019

Any of the data that you get from surveying customers about how they feel belongs in this category. But as Bruce Temkin describes in his webinar with CloudCherry, “to successfully implement a transformational CX program, firms need to move from descriptive analytics to prescriptive analytics.”.

Customer Journeys 231

Customer Journeys CEM NPS ROI 231

Confirmit

APRIL 18, 2019

In this webinar, Claire Sporton, SVP CX Innovations at Confirmit will tackle this problem head on. She will also look at the importance of text analytics category models that will help you make sense of unstructured feedback, whatever the source. Voice of the Customer Webinars.

Survey 45

Survey Analytics Innovation Feedback 45

Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Measurement 72

Measurement How To Analysis Customer Success 72

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers.

Resources 52

Resources Handbook eBook Government 52

Maru Group

APRIL 8, 2020

We demonstrated this in a recent webinar in which we shared research conducted with 800 chronic pain patients in the US. In the case of chronic pain, the addition of this emotional layer created a much clearer picture of the category and highlighted an enormous opportunity for brands in this space.

Management 52

Management Conference Travel Innovation 52

Customer Bliss

SEPTEMBER 27, 2016

For these accounts, they created an audit divided into two essential categories: Risk. The risk category. The reference category. Using a similar 10-point scale, “reference” category accounts were classified along these three questions: Would they be on a referral call? Is a competitor involved?

Healthcare 100

Healthcare Chief Customer Officer Hospitality Leadership 100

RapportBoost

OCTOBER 20, 2018

Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. ” Registration information for the webinar can be found at [link]. About RapportBoost. RapportBoost.AI

Contact Center 70

Contact Center Sales Average Handle Time Analysis 70

BirdEye

AUGUST 25, 2020

Take away: The slight dip (5%) in online search volumes in the category followed by a significant recovery is consistent with this trend. The Home Services category has seen consistent growth over the last two years. Consumer spending in the category recovered nicely in May and is back towards positive year-over-year growth.

Automotive 97

Automotive Retail Study Trends 97