Experience Investigators by 360Connext

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Retention is a smart investment for your budget that can cement your customer loyalty and boost their lifetime value. Customers expect (and deserve!)

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

InMoment XI

FEBRUARY 12, 2024

These reviews, which appear on Google Maps and Google Search as well as on your company’s Google Business Profile, give people a way to share their experiences not only with businesses but with fellow consumers, too. Meanwhile, Google searchers rely on these reviews to discover great businesses, products, services, and brands.

How To 260

How To Policies Feedback Guidelines 260

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

Data 195

Data How To Advertising Study 195

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

Magellan Solutions

APRIL 22, 2024

In the digital age, a safe online community is very important. This assures that user-generated content (UGC) meets guidelines and sets community standards. This process controls and monitors UGC on online platforms, ensuring that standards and guidelines are not transgressed. One way to do this is content moderation.

Tools 52

Tools Tips Guidelines User Experience 52

Retently

APRIL 5, 2024

It’s an environment where shoppers feel understood and valued at every touchpoint. Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations.

Retail 78

Retail Engagement Strategy Customer Experience 78

Gainsight

MARCH 15, 2024

Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. This is exactly what happened at HoneyBook, the client flow management platform empowering independent businesses. Even early communities can bring an exponential impact to your business.

Self Service 52

Self Service Sports Case Study Resources 52

Gainsight

APRIL 8, 2024

Customer Success as a Growth Driver Beyond mitigating churn, Customer Success has evolved into a strategic growth engine for businesses. By focusing on maximizing the value customers derive from products and services, companies can unlock new revenue opportunities and drive expansion within existing accounts.

Customer Success 52

Customer Success Training Engagement Customers 52

Magellan Solutions

MARCH 19, 2024

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. But how can you, as a business owner, use content moderation to your advantage? Content moderation is crucial for businesses using social media for marketing.

Social Media 52

Social Media Marketing Guidelines Advertising 52

Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

Management 52

Management Gamification ROI Trends 52

Gainsight

JANUARY 22, 2024

Today is Community Manager Appreciation Day – recognizing the unsung heroes working behind the scenes to architect thriving, healthy communities that drive customer engagement and value. link] Our conversation ranged from how to decompress after hours to their proudest moments managing a community.

Management 52

Management Metrics ROI Measurement 52

Gainsight

FEBRUARY 13, 2024

Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. For Community teams, all of the above.

Self Service 52

Self Service Groups Engagement Connections 52

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Strategy Entertainment Exercises 250

BirdEye

DECEMBER 8, 2023

And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge.

Strategy 116

Strategy Management Social Media Brands 116

BirdEye

APRIL 25, 2023

Are you looking for ways to promote your business locally? If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Claim your Google Business Profile 6. Create online business listings 7. Table of contents 1. Create a website 2.

Social Media 98

Social Media How To Advertising Sports 98

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. A distributed business model helps AAA serve its customers wherever.

Social Media 52

Social Media Self Service Roadmap Insurance 52

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Transparency, quality, and authenticity are pillars on which a startup can build a foundation of trust.

Brands 52

Brands Case Study Social Media Feedback 52

ModSquad

JANUARY 10, 2023

We’ve always believed that great customer experiences and vibrant communities could transform businesses and organizations. That’s why we reinvented outsourced services like customer support and community management, content moderation and social media. He understands our values, he gets our culture.

Social Media 98

Social Media Conference Culture Trends 98

ModSquad

AUGUST 25, 2022

Before you start slashing budgets across the entirety of a business, consider the following. When scrutinizing budgets with an eye to savings, look beyond the cost and ask what value each item contributes to the company. We can show you how to meet your budget constraints while maximizing the value these projects deliver.

ROI 98

ROI Analysis Customer Satisfaction Brands 98

Retently

MARCH 5, 2024

This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image. It sends a clear message: you value their opinion, and their voice is heard. When you express gratitude towards your customers, it triggers a positive psychological response.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. But not only has the face of the customer evolved over time, so too has the shape of the business world. The Bare Basics.

Brands 98

Brands How To Advertising B2C 98

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 59

Social Media Tips Sales Advertising 59

Lithium

FEBRUARY 28, 2023

From fully digital lives in online worlds, like Second Life , to a plethora of movies like Ready Player One , each provide a glimpse into what the metaverse could mean and how it could play a part in our daily lives. As we’ve seen, the mission, vision, and values that we hold for our futures are the premise of how these new worlds emerge.

Social Media 93

Social Media Gamification Fashion Entertainment 93

Lithium

JULY 24, 2023

In today's dynamic online community landscape, staying informed about the latest trends, challenges, and best practices is crucial for community leaders who seek lasting success. This report is a goldmine of tactics and strategies to enhance your strategic community planning and ensure your online community remains effective.

Report 52

Report Management Trends Leadership 52

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. While teams may often refer to “the customer journey,” how do you ensure alignment and shared understanding of what that means across your business? Deliver day 1 value.

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

BirdEye

SEPTEMBER 8, 2023

In the digital finance age, your online reputation is as valuable as your investment portfolio. One wrong move, or even a false allegation, can significantly impact your business. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity.

Financial 105

Financial Tips Management Social Media 105

SurveySensum

MARCH 7, 2024

Corporate Social Responsibility has evolved from being a buzzword to a critical aspect of modern business practices. At its core, CSR involves businesses taking responsibility for their impact on society and the environment. The Benefits of CSR for Businesses CEOs wield significant influence in organizational decisions.

Loyalty 52

Loyalty Competitive Advantage Connections Brands 52

BirdEye

NOVEMBER 15, 2023

We’ve all heard it before: word-of-mouth can make or break a business. Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business.

Retail 111

Retail Brands Consumers Case Study 111

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation.

Tips 109

Tips Management Social Media Feedback 109

Thematic

DECEMBER 12, 2023

It allows businesses to understand the " why " behind customer actions, adding context to customers’ experiences. Businesses can use this data to introduce new features & enhance existing systems, improving the customer experience. Why is Qualitative Feedback crucial for businesses?

Analysis 62

Analysis Examples Feedback Social Media 62

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. The other 95 take their business elsewhere without saying a word. Ignore it and hope it goes away? Delete it and pretend it never happened?

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

SurveySensum

JANUARY 26, 2024

Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued. Establishing a Strong Online Presence : In the digital age, an impactful online presence is indispensable. Her frustration turned into joy once again!

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Lithium

SEPTEMBER 20, 2022

It’s not often that you get to dive into the minds of some major community nerds, but today you are in luck. Crawling out of primal community mud” comes Khoros’s Business Value Consultant and community enthusiast, Jake Roadhouse ( ). A deep dive into brand participation in community.

ROI 52

ROI Sales Consulting Measurement 52

West Monroe

APRIL 9, 2024

With the ability to focus on the member experience and provide higher interest rates, credit unions can continue providing value despite ongoing uncertainty in the macroenvironment. Understanding the benefit credit unions have to maximize on the tight borrowing market for banks will provide greater value during this year and into 2025.

Self Service 52

Self Service Trends Banking Financial 52

Happy or Not

FEBRUARY 26, 2024

In the competitive landscape of the restaurant industry, the secret sauce to long-term success that allows you to drive repeat business lies not just in the kitchen but in the hearts of your customers. A program for increasing customer loyalty should feel like a secret club, a reward for being part of your culinary community.

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36