InMoment XI

MARCH 11, 2024

So many businesses today are focused on getting feedback for the sake of getting feedback. But, most businesses fail to act on a lot of the feedback they receive. In order to create a truly great customer experience, you need to implement a customer feedback loop that will integrate your customers into the business.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

InMoment XI

DECEMBER 19, 2022

What will my business gain? Strong and insightful surveys help businesses understand what they are getting right and where they need improvement. However, if your survey isn’t set up to ask the right questions at the right time, the data becomes irrelevant. Build Better Surveys to Improve Customer Experience .

Survey 493

Survey Customer Journeys How To Touchpoint 493

Comm100

MARCH 25, 2024

Luckily for business owners and budding chatbot developers alike, launching a quality bot isn’t hard, as long as you know what to watch out for. FInd out how Customer story We’ve compiled the best and worst chatbot practices to help you make the most of your investment, and engage in chatbot success.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

BirdEye

MARCH 4, 2024

Have you ever heard of the “Rule of Seven?” It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. In this blog, we’ll provide an in-depth look at everything you need to know to plan and execute effective drip marketing campaigns. Today’s marketers understand this well.

Marketing 110

Marketing How To Multi-Channel Tips 110

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 109

Travel Marketing Social Media Hotels 109

Storyminers

JULY 2, 2020

Mike Wittenstein talks to us about keeping up with constant change, creating journey maps, and building your business around your client. A professional speaker doesn’t just speak, a professional speaker runs a business. Often, they run every part of their business. What are your top day-to-day challenges?

Customer Journeys 246

Customer Journeys CRM Retail Meeting 246

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 158

Measurement Survey Marketing Effort Score 158

BirdEye

NOVEMBER 15, 2023

We’ve all heard it before: word-of-mouth can make or break a business. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. Here are 12 top platforms every retail business should consider.

Retail 110

Retail Brands Consumers Case Study 110

BirdEye

MARCH 29, 2024

If you manage social media accounts, you know that keeping up with Instagram’s ever-changing algorithm can be challenging. Experts recommend considering the Instagram collaboration feature to expand your reach and attract more followers. It’s a useful tool to help you grow your business account and reach more people.

Social Media 58

Social Media How To Guidelines Innovation 58

BirdEye

SEPTEMBER 29, 2023

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. Why do businesses need buyer personas? Why do businesses need buyer personas?

How To 110

How To Insurance Social Media Multi-Channel 110

TechSee

FEBRUARY 12, 2024

Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. Remember, AI in CX success is measured not by the complexity or innovation of the AI technology you deploy but the practical value of that AI for your customers and business.

Study 109

Study Training Innovation ROI 109

BirdEye

JANUARY 25, 2024

They build trust and help businesses understand what they’re doing right and where there’s room for improvement. Reviews can also be repurposed for various channels and become one of your best marketing tools. If you can’t find the time to do this consistently, you’ll miss opportunities to tout authentic third-party validation.

Social Media 110

Social Media Brands How To Multi-Channel 110

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. But for businesses new to this medium, knowing what works and what doesn’t can be difficult.

Social Media 105

Social Media Guidelines Video Analytics 105

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable.

Marketing 110

Marketing Social Media Advertising Tips 110

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 115

Social Media Management Guidelines Brands 115

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 109

Brands Management Social Media Analytics 109

BirdEye

MAY 15, 2023

It can generate leads, cultivate relationships, increase trust, and boost your brand long before customers connect with you. In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. Table of contents What is social selling?

Social Media 97

Social Media B2B Multi-Channel Effort Score 97

Retently

MAY 26, 2023

Since NPS® gives you both a quantitative score and real, qualitative feedback , acting on the advice and information you receive from customers is a quick, simple and straightforward process. After you take on a new client and establish objectives, try sending out a Net Promoter Score survey using Retently NPS.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

SurveySparrow

APRIL 24, 2024

Imagine you’re the owner of a grocery business which has recently moved into the online space. While things are going well overall, you just got some negative reviews, and these have hurt your ratings on Google Maps. So let’s dive into our guide to online reputation management for small business. Sounds familiar?

Management 52

Management Social Media Feedback Brands 52

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 63

Marketing Social Media Advertising Chatbots 63

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business.

Strategy 115

Strategy Management Social Media Brands 115

BirdEye

APRIL 26, 2024

It’s impossible to run a business today without focusing on content creation. Beyond the usual ring lights, tripods, green screens, and cameras, you need many additional resources to create compelling content. Businesses must understand the world of content creation to compete and outshine their peers. Adobe Veed.io Adobe Veed.io

Tools 58

Tools Social Media Multi-Channel Video 58

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. Tap the “+” icon or swipe right on your screen to go to Stories.

Social Media 108

Social Media Video Guidelines Feedback 108

SurveySparrow

MARCH 24, 2024

Navigating the dynamic landscape of Search Engine Optimization (SEO) requires a deep understanding of a client’s unique business objectives and challenges. That is when they rely on SEO questionnaires to collect valuable data related to their target audience, business goals, and SEO expectations.

How To 52

How To Survey Analysis Analytics 52

BirdEye

NOVEMBER 30, 2023

You can lean on understanding the law and legal precedents to guide you in the courtroom. But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. If you’re new to the world of law firm marketing, we’ve got you covered.

Marketing 110

Marketing Social Media How To Advertising 110

Retently

MARCH 10, 2022

There is also a third group of businesses that will continue to grow in spite of a high customer churn because of the impressive revenue generated by existing clients. Understanding the reasons behind customer churn and working around them when adjusting your approach will make the difference. Customer Success and Churn.

Self Service 148

Self Service e-support Poor Customer Service Customer Success 148

BirdEye

JULY 3, 2023

In this guide, we’ll explore why affiliate marketing has become such a popular option for businesses and influencers, and how it can be used to create a mutually beneficial relationship. How do you start affiliate marketing? billion by 2023. Table of contents What is affiliate marketing? How does affiliate marketing work?

Sales 98

Sales Marketing Social Media Video 98

BirdEye

DECEMBER 25, 2023

LinkedIn stands alone as a haven for business growth. As per LinkedIn’s official statistics, more than 61 million companies are listed, but creating a business page isn’t enough. If your LinkedIn Business Page is gathering dust like an old yearbook, it is time to transform it into a lead-generating powerhouse.

Social Media 58

Social Media How To Infographics Tips 58

BirdEye

MARCH 8, 2024

Are you looking to expand your business and accelerate growth, yet find yourself stuck as every cheat sheet seems to skirt around the actual methods for increasing your social media followers? Social media is vital for every business, beginning with the crucial step of increasing your follower count on each platform.

Social Media 58

Social Media Tips Multi-Channel Groups 58

BirdEye

MAY 26, 2023

A successful business primarily depends on developing strong relationships with clients, vendors, and referral partners. 82% of small business owners say referrals are their primary source of new business. But how do you go from generating some business through referrals to creating a separate referral partner program?

How To 98

How To Multi-Channel Social Media ROI 98

delighted

APRIL 1, 2024

Without evidence of what worked and what didn’t at your event, it’s much more difficult to plan future events that your stakeholders want to attend. Even negative feedback can alert you to what needs to change in order to make your events more successful. Why send post-event surveys?

Survey 100

Survey Feedback Conference Net Promoter Score 100

BirdEye

MAY 3, 2023

If you wanted to run a marathon, you wouldn’t start your training with a 20-mile run. Instead, you would break down your goal into smaller pieces, such as shorter distances and cross-training. In the same way, achieving critical business outcomes requires a series of short-term goals that build upon each other.

Strategy 98

Strategy Marketing Social Media Net Promoter Score 98

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. Table of contents What are hashtags for business?

Social Media 71

Social Media Trends Analytics Connections 71

BirdEye

DECEMBER 5, 2023

A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 78% of consumers would not buy from a business with a negative reputation. 87% of consumers did not choose a business if they had a negative review in the last twelve months.

Management 110

Management Social Media Multi-Channel Feedback 110

Magellan Solutions

MARCH 19, 2024

Or do you prioritize freedom of speech above all else? But how can you, as a business owner, use content moderation to your advantage? Content moderation addresses this challenge by protecting your brand’s reputation and creating a welcoming environment for your audience.

Social Media 52

Social Media Marketing Guidelines Advertising 52

Magellan Solutions

AUGUST 11, 2023

A well-designed and optimized website is crucial for building a solid online presence. Website building has become an essential component of success for organizations. Building a website can help readers attract audiences. It is ideal for people looking to build engaging websites without design knowledge.

Tools 98

Tools User Experience Competitive Advantage Trends 98

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. If you get it right, social media lead generation is a viable and valuable strategy. Don’t let anyone else tell you different. So to get started, consider the following: Who are your audience and what channels do they use?

Social Media 98

Social Media Tips Groups Brands 98