BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 110

Brands Management Social Media Analytics 110

GetFeedback

DECEMBER 16, 2019

Your customers want more, so you need to meet and exceed their expectations. But you already know what you need to do: collect customer feedback. Waiting until everything falls into place so that you start collecting customer feedback won’t happen. Improve customer experience .

Feedback 195

Feedback Industry Social Media Wait Times 195

GetFeedback

NOVEMBER 7, 2019

It’s been stated that customer experience is the new brand, but what about the visual customer experience? Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. Why read about a product when we can see it?

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

BirdEye

MARCH 21, 2024

Everyone is on Twitter (currently X), making it crucial to step up your Twitter game. This blog post provides a comprehensive guide to the best times to post content on Twitter that your business can instantly use. Table of contents Why is it important to know the best time to post on Twitter?

Social Media 59

Social Media Automotive Healthcare Hospitality 59

Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. We got a ton of great questions about the content I presented. I hope you’ll find the answers below helpful on your path to journey management. 2) Dig deep into your questions with qualitative research.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

ShepHyken

JULY 5, 2019

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity to form a relationship and build customer loyalty. . Use data to better understand your customers.

Communication 120

Communication Self Service Social Media Knowledge Base 120

BirdEye

NOVEMBER 15, 2023

For local businesses and brands, effectively leveraging Google’s suite of products presents a major opportunity to attract and retain customers. With the rise of AI and automation, new possibilities have emerged for optimizing digital presence across Google search, maps, profiles, reviews, ads, and more.

Brands 111

Brands Data Technology Consumers 111

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 59

Social Media Tips Sales Advertising 59

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. This is why QnABot also integrates with any other LLM using an AWS Lambda function that you provide.

Self Service 101

Self Service Contact Center Multi-Channel Knowledge Base 101

Kayako

JULY 30, 2018

Content Marketing Ideas for Incredible Customer Experiences. After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer advocacy strategy. If not, what’s holding you back from these powerful opportunities to engage with your customers?

Marketing 125

Marketing Customer Experience Net Promoter Score Customer Voice 125

Kayako

NOVEMBER 1, 2017

A few weeks ago, my cable bill came and it was more than I expected. I tried to figure out why, but eventually I needed to chat with the service team of a certain notorious cable company. Impersonal, inattentive, and inefficient – a study in all the things that customer service shouldn’t be. It wasn’t. Let’s change that.

Chatbots 213

Chatbots Social Media Competitive Advantage Consumers 213

BirdEye

SEPTEMBER 12, 2023

You can no longer afford not to have a social media strategy for your business. So, businesses must bring their A-game to see any return on their efforts at all. So, businesses must bring their A-game to see any return on their efforts at all. Table of contents Why is social media marketing important?

Social Media 105

Social Media Guidelines Video Analytics 105

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 64

Brands Management Social Media Analytics 64

BirdEye

OCTOBER 25, 2023

The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. This blog post gives you an overview of a panel discussion on mastering online listings for your business. It showcases a business’s accountability and commitment to valuing customer feedback.

Tools 105

Tools Strategy Marketing Trends 105

BirdEye

MARCH 29, 2023

Does generating leads and building a more prominent brand for your business through social media seem challenging? The key to unlocking the full potential of your social media presence is to improve your engagement rates. Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement How To Metrics 98

BirdEye

NOVEMBER 7, 2023

Using this ‘language’ in your communication can change how you connect with customers in today’s fast-moving world. Using this ‘language’ in your communication can change how you connect with customers in today’s fast-moving world. Table of contents What are text abbreviations?

How To 116

How To Social Media Communication ROI 116

BirdEye

DECEMBER 5, 2023

A solid local online reputation management strategy can help you show up in local search queries, build trust with potential customers, and improve conversion rates significantly. This blog post covers everything you need for local reputation management and brings you seven best strategies to grow your local business.

Management 111

Management Social Media Multi-Channel Feedback 111

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. Let’s first understand what is Product Improvement and why you need it.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

BirdEye

JULY 3, 2023

In this guide, we’ll explore why affiliate marketing has become such a popular option for businesses and influencers, and how it can be used to create a mutually beneficial relationship. Table of contents What is affiliate marketing? billion by 2023. How does affiliate marketing work? How do affiliates make money?

Sales 98

Sales Marketing Social Media Video 98

BirdEye

MARCH 7, 2023

This year alone, 300 million more people are set to use social media than the previous year. In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. What type of content should we focus on?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Set a weekly time slot on your calendar to interact with your Slack community friends. Want to get right to the good stuff?

Resources 80

Resources Management Conference Groups 80

BirdEye

NOVEMBER 23, 2022

If your business isn’t on the platform already, there’s no better time than the present to create an account. Instagram marketing can help you reach your target audience, grow a following for your business, while also improving your lead generation rates. Table of contents What is Instagram marketing?

Marketing 98

Marketing Social Media Advertising Video 98

BirdEye

SEPTEMBER 11, 2023

Satisfied customers build successful businesses. Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. Table of contents What is AI-driven customer experience?

Customer Experience 114

Customer Experience Self Service Social Media How To 114

Doing CX Right

SEPTEMBER 19, 2020

Who owns customer service? We dive deep into using emotional intelligence to have great experiences. You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. Be impeccable with your words. Always do your best. Here’s a cringe-worthy story.

Customer Service 126

Customer Service Strategy Social Media Customers 126

ProProfs Chat

JANUARY 28, 2021

If you search the web, you’ll find valuable studies and statistics on customer satisfaction. Those can help you shed light on your own customers’ behavior and understand some of their needs or struggles. But what the studies don’t teach you is how to reach out to your customers and build a friendly relationship with them.

Social Media 98

Social Media How To Case Study Video 98

SurveySensum

JANUARY 31, 2024

In this customer experience industry, the one question that’s asked of me the most is – What do I do to keep my clients happy? Here’s what I say: Think of your business like a lively party. You’ve got the newcomers sipping on the excitement of your products. So – who are YOUR high-value customers?

Strategy 52

Strategy Net Promoter Score Customer Satisfaction Feedback 52

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. That perfectly describes an omnichannel customer experience platform.

Self Service 79

Self Service Omni-Channel Social Media Retail 79

Beyond Philosophy

APRIL 13, 2023

However, during my fuming, it also occurred to me that FOMO is a powerful driver of customer behavior. Loss Aversion explains how we hate losing things more than we appreciate gaining things. Missing out on the experience is losing it, in a sense. FOMO, or fear of missing out, is a powerful marketing tool.

Tools 78

Tools Social Media Marketing Groups 78

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 64

Marketing Social Media Advertising Chatbots 64

BirdEye

OCTOBER 14, 2022

If your business isn’t posting product(s) on product review websites, you’ll lose out on more customers — and therefore, more revenue. Table of contents What is a product review website? Table of contents What is a product review website? Why product reviews are important for businesses?

Comparison 98

Comparison Trends Retail Consumers 98

SurveySparrow

MARCH 29, 2023

With the increasing number of eCommerce stores, business owners should find ways to streamline the experience of their customers. With the increasing number of eCommerce stores, business owners should find ways to streamline the experience of their customers. Why is the ecommerce customer journey important?

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

ChurnZero

DECEMBER 27, 2019

Along with one too many holiday parties, the year’s end brings reflections and roundups of the most popular trends from the past 365 days. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

BirdEye

OCTOBER 4, 2022

That’s why doctor reputation management is an important part of bringing in more patients to your practice. In this blog, we’ll explain why doctor reputation management can help grow your practice. Table of contents What is doctor reputation management? Your patient reviews. CareDash 5.

Management 98

Management Social Media Healthcare Effort Score 98

BirdEye

OCTOBER 30, 2023

Do you know why? Because it increases your business’s visibility to potential customers in your area, thereby establishing a solid local presence. A lot goes into building a strong and sustainable strategy to make your local business stand out. Understand your audience 2. Know your competitors 4.

Social Media 59

Social Media Marketing Advertising Video 59

Optimove

NOVEMBER 15, 2022

In marketing it’s always a good idea to start with the customer and personalize every possible touchpoint. Recent estimates tell us that there are around 68 million Gen Z’ers in the United States, 74% of which are willing to spend more with a brand that delivers a great customer experience. Even better? The result?

Tips 59

Tips Gamification Engagement Marketing 59

Lithium

SEPTEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter , you're missing out on the latest greatest from Khoros! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. Gartner® Customer Experience Management Framework. Can you afford to lose more?

Roadmap 52

Roadmap Groups Tips Video 52

SurveySparrow

JANUARY 29, 2024

This blog will focus on four types of AI survey questions that will help you get precise customer data. Let’s start with one question that might be irking in your mind… Can You Use AI For Surveys? Let’s start with one question that might be irking in your mind… Can You Use AI For Surveys?

Survey 52

Survey Data Analysis Trends 52