InMoment XI

JANUARY 9, 2024

What is B2B Customer Experience? It may also refer to a digital benchmark: your customers’ interactions on your website, mobile app, or software dashboard. What are Some B2B Customer Experience Examples? Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Video 246

Video Social Media Software Knowledge Base 246

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience . CRM integration

Government 191

Government CRM eBook Software 191

Comm100

DECEMBER 14, 2022

What is customer experience automation? Customer experience automation (CXA) refers to delegating routine CX tasks to specialized software instead of staff. Hive , a project management software, combines their checklist with a task-based game. And CXA does more than just change customer perception.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

Comm100

OCTOBER 13, 2022

In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future. 73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company.

Strategy 197

Strategy Chatbots Social Media Omni-Channel 197

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

NOVEMBER 29, 2021

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision – 75% of people prefer live chat over any other channel and it leads to a 40% increase in conversion rate. Set up live chat across your site.

Average Handle Time 199

Average Handle Time Software Exceptional Customer Service Video 199

Comm100

APRIL 17, 2023

To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messaging software. million per year.

Healthcare 130

Healthcare Communication Multi-Channel Policies 130

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. You may also be aware that while live chat and instant messenger applications (i.e.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Comm100

SEPTEMBER 28, 2022

Read on to learn which live chat KPIs will be most useful to the development of your customer service team so you can optimize your live chat experience. Live Chat Benchmark Report 2022. Number of chats. Consider what the numbers reveal about agent work ethic and performance. Click here.

Measurement 227

Measurement Average Handle Time Wait Times How To 227

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 203

Government Wait Times Video Guidelines 203

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. When someone asks, ‘what are the benefits of chatbots?’,

Chatbots 206

Chatbots Customer Service ROI Case Study 206

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Chatbots 217

Chatbots Customer Experience Multi-Channel CRM 217

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. What does a digital communication strategy offer that telephone cannot?

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

InMoment XI

MARCH 27, 2024

This is a valuable source of insight into how your company can deliver experiences that reflect the lives of their customers. Use tools like Google Alerts or specialized reputation management software to stay informed about what customers are saying about your business. Increased trust and reliability.

Automotive 260

Automotive Management Social Media Feedback 260

Comm100

DECEMBER 8, 2020

What is a Chatbot? The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. Free Live Chat Software for Unlimited Agents.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Comm100

NOVEMBER 10, 2020

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and with real-time live chat, a company of any size can deliver. In today’s digital-first world, live chat has become the most popular digital communication channel.

eBook 130

eBook Automotive Software Healthcare 130

GetFeedback

JANUARY 24, 2019

Whether you run a tiny support team with just a few team members or a large team with hundreds, you’ll need a number of software tools to make sure that you’re efficient, productive, and organized. Even if your support team already has some tools on the list, it may be time to upgrade or improve what you’ve got.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

NICE inContact

AUGUST 2, 2019

1) Live Chat. A few years ago, live chat was a nice novelty to have on your website. Now, live chat is a necessity. Live chat makes all that possible — and more. With live chat, you can increase efficiencies by closing cases faster and reducing the average cost per case.

Technology 229

Technology Customer Service Omni-Channel Self Service 229

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Pre-chat surveys.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

kommunicate

DECEMBER 2, 2022

Last Updated on December 2, 2022 Zendesk acquired Zopim in 2014 to rebrand it as Zendesk Chat. So, what IS Zendesk chat? Zendesk chat is a live chat software popular with businesses of all sizes worldwide. Customers [.].

Chatbots 97

Chatbots Software Engagement Customers 97

Comm100

JANUARY 10, 2021

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. Number of chats. Data storage. Data storage.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

Comm100

APRIL 22, 2023

Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Comm100

MARCH 25, 2024

Luckily for business owners and budding chatbot developers alike, launching a quality bot isn’t hard, as long as you know what to watch out for. San Jose State University automates 55% of chats in 29 departments Learn how SJSU are slashing support volumes and increasing capacity with Comm100 AI Chatbots.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. But this is what you need to improve your existing products or services further. So, what’s your next move?

Software 101

Software Comparison Customer Satisfaction System 101

Comm100

DECEMBER 15, 2020

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If If you’re not, will cover it quicky in this blog later). You also want to be totally confident that you are recommending the best live chat software to your clients.

eBook 130

eBook Omni-Channel Knowledge Base Contact Center 130

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. But there’s just one problem.

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. What are Chatbots and Why Are They So Relevant Today? You can find her on LinkedIn.

Social Media 132

Social Media Chatbots ROI Brands 132

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. From January to August 2020, chat volume increased by 24% compared to 2019. But did you know that live chat can be so much more than just messaging?

Software 130

Software Video eBook Interaction 130

Comm100

MARCH 27, 2023

In this guide, we’ll provide a comprehensive look at chatbots in higher education, including: Chatbot benefits Types of chatbot for higher education Higher ed chatbot use cases How to build a higher ed chatbot The best chatbots for higher education We’ll begin with an explanation of what chatbots are, and how they can benefit higher education.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

ShepHyken

JULY 5, 2019

If chatting on iMessage with your friends has become second nature, then the big question is: How can you communicate online with your clients and still get the message across, as you would face-to-face? Yes, it enables you to chat across various mediums. Do you speak Internet? Offer a self-service solution.

Communication 120

Communication Self Service Social Media Knowledge Base 120

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. As a result, live chat is expected to grow by as much as 87% in the next 12-18 months.

Customer Service 225

Customer Service Feedback Resources Survey 225

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. On the other hand, live chat represents human warmth, understanding, expertise, and the ability to connect. What is a chatbot?

Chatbots 143

Chatbots Customer Service e-support Customers 143

Comm100

JANUARY 5, 2021

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness have soared in recent years, some worry about the security of live chat. How can my live chat software be breached – and what can be done to prevent it?

Chatbots 130

Chatbots Exercises Banking Airlines 130

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). Digital omnichannel platforms like Comm100 can be integrated into contact centre software so every channel is combined into one platform and the customer only needs one piece of software. The reasons for this are simple.

Omni-Channel 201

Omni-Channel Chatbots Social Media Software 201

Comm100

OCTOBER 25, 2021

In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat. Live Chat Features for International Students. Auto Chat Translation.

Engagement 130

Engagement Tips eBook Chatbots 130