Gainsight

FEBRUARY 2, 2024

If your company is building products that people rely on to boost workplace performance, you can understand the pain from both sides. It’s a challenge to make all of your customers happy and successful, especially as your product evolves and your user base grows. These are just the tools, however.

Training 52

Training Course Consulting Software 52

Totango

AUGUST 25, 2022

Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. Finally, we’ll lay out a three-step approach to building a SaaS customer engagement strategy. Finally, we’ll lay out a three-step approach to building a SaaS customer engagement strategy.

Customer Engagement 96

Customer Engagement Engagement Tips Strategy 96

Thematic

JUNE 13, 2023

But how do you know where to invest your time, effort, and money? With the right Voice of Customer tools in place, the answers are at your fingertips. Then, they turn it into actionable insights that drive data-backed business decisions. Then, use this information to improve your products and customer service experience.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

Beyond Philosophy

FEBRUARY 1, 2021

Values have evolved, with renewed demands that brands put integrity and purpose before profit. Through COVID-19, the triple bottom line of people, profit, and the planet has become more important than ever. . 71% of customers say, if they perceive a brand is putting profit over people they will lose trust in that brand forever.

Marketing 147

Marketing Hospitality Hotels Consumers 147

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

Upstream Works

JULY 17, 2019

Here are 5 ways to use proactive and predictive CX strategies to wow your customers into a relationship that is long-term, profitable, and grows with your business. If you don’t make it easy for your customer, someone else will. Take “effortless” a step further and anticipate what your customer needs.

Customer Care 60

Customer Care Contact Center Contact Center Software Omni-Channel 60

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Learn everything you need to know about reverse logistics, including the types of logistics, the process involved, steps, benefits, challenges and how to use reverse logistics to create value for your business.

Strategy 52

Strategy Transportation Policies Ecommerce 52

Pointillist

MARCH 22, 2018

There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. 5 steps to find better upsell and cross-sell opportunities using journey analytics. Upsell is when you encourage your customer to buy a higher priced alternative of the current consideration.

Analytics 71

Analytics Customer Journeys Hotels Touchpoint 71

ProProfs Chat

DECEMBER 11, 2020

They are the unshakable foundation on which you build concrete strategies to help your business achieve profitable goals. Numbers help you reflect on how your business is performing and if your efforts are reaping the benefits you expected. They even help you understand if your customers are satisfied or not.

Customer Satisfaction 98

Customer Satisfaction Metrics Measurement Net Promoter Score 98

Pointillist

JANUARY 19, 2022

Your customer encounters an issue using her mobile device. Perhaps marketing captures social media engagement, the contact center measures agent transfers and first contact resolution, and the mobile product owner tracks completion rates. But your customer sees each interaction as one continuous journey to reach her goal.

Customer Journeys 75

Customer Journeys Measurement Effort Score Self Service 75

Method:CRM

APRIL 3, 2023

Through this blog post, you’ll answer the question, “How do CRM systems improve customer experience?” You’ll also learn some tips to get the most out of your CRM and improve your small business customer experience. You’ll also learn some tips to get the most out of your CRM and improve your small business customer experience.

CRM 52

CRM Customer Experience Self Service Customer Journeys 52

ProProfs Chat

JULY 30, 2021

Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? How familiar are they with your products or services? How familiar are they with your products or services? Image Source: Brand Master Academy.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. Customer retention starts with the first customer interaction and continues throughout the customer’s entire relationship with your organization.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

ChurnZero

JULY 1, 2022

Get comfortable embracing this gray space, because CS ops is what separates the good from the great—or in finance’s terms, the cost centers from the profit centers. Get comfortable embracing this gray space, because CS ops is what separates the good from the great—or in finance’s terms, the cost centers from the profit centers.

Customer Success 52

Customer Success Customers Metrics NPS 52

CSM Practice

SEPTEMBER 25, 2020

13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers. Video Title: Importance of Customer Success Strategy investments. Interview Date: July 18, 2020.

Customer Success 85

Customer Success Survey Chief Customer Officer Customers 85

Storyminers

MAY 4, 2016

[originally posted on the User Testing Blog 3/06/2016 by Spencer Lanoue ]. According to Forrester , CX is how customers perceive their interactions with your company. Investing in customer experience drives revenue growth and increases customer loyalty. Customer experience clearly has a big impact. Harley Manning, Forrester Analyst.

Industry 140

Industry Customer Experience Interaction Customers 140

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? Then, h ow do you use VOC data to drive change in your organization?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Esteban Kolsky

APRIL 7, 2015

I almost never do this, I actually have only 3 guest posts total in my entire blogging career, since this blog is — well, about me. I am not sure why Mike Boysen wanted to put his post in my blog – his is far better than mine… but here it is. Today is a rare event in that I have a guest post.

Customer Journeys 60

Customer Journeys Multi-Channel Net Promoter Score Metrics 60

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Clarabridge. NICE Systems. Rant & Rave.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Currency Alliance

FEBRUARY 26, 2019

The most important priorities are: Align with corporate goals: update loyalty program design to support current business objectives. In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Some are sexy, some are practical, and some have been underway for years – but far frblom perfected.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Grade.us

APRIL 4, 2017

They need your attention, expertise and time. That pain is your opening, it’s a clear indicator that something is wrong. That pain means clients are more likely to listen to what you have to say – if your pitch is handled properly. Step 1: You start with No. Their perception is foggy, incomplete.

Management 38

Management Infographics Marketing Training 38

SmartKarrot

JUNE 29, 2022

Whether you are a startup or a large corporation, you want to ensure that your customers have a positive experience with your products and services. Try to connect directly with them via social media platforms, surveys, blogs, and more to find out what they need. It should be a key component of your strategy for success.

Tips 11

Tips Customer Experience Social Media CEM 11

Grade.us

JANUARY 12, 2021

As you’ll soon see, Yelp can be one of your business’ most powerful allies. With a careful approach, Yelp can produce incredible results for your business generating more traffic, leads and sales. Why is Yelp important to your business. Reading Time: 25 minutes. Ask any business owner how they feel about Yelp.

Advertising 35

Advertising How To Social Media Connections 35

Circular Edge

NOVEMBER 30, 2022

Blog Credit: Rebeca Bichachi, November 10, 2022 (6 Steps to Automate Your Accounting Processes | NetSuite). What’s more, every step in the manual process is prone to human error, which can lead to additional costs, delays and frustration. Manual accounting processes are notoriously time-consuming. Major time-savings.

Software 10

Software Financial Report Government 10

Grade.us

APRIL 2, 2019

When you ask for a review, your odds of success skyrocket if your request includes the right ingredients. I'm going to show you what those ingredients are and provide you with customizable templates you can use in your business. Simply paste the email review request templates into your email drip campaign, and get started today!

Automotive 42

Automotive Hospitality Healthcare Feedback 42

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Who else would you nominate? Please tell us in the comments!

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

Magellan Solutions

FEBRUARY 24, 2022

The key to your business’s success is to get good leads. But getting new leads can also be your biggest problem: More than six in 10 B2B marketers say their company has a hard time finding new people who might want to buy from them. Outsourcing Lead Generation: A Comprehensive Guide for Choosing the Right Provider.

Social Media 40

Social Media B2B B2C Sales 40

Michel Falcon Experience

MARCH 12, 2019

>> Transcript Begins << I want to do one thing real quick, take your hand like this, go like this. My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? My man right here’s got three, see.

Culture 12

Culture Employee Engagement Company Engagement 12