Interactions

AUGUST 19, 2021

That’s why we’ve compiled some of our top blogs around key topics in CX in case you missed them. . 1) Common Band-aids for CX (and why they don’t hold up). And it’s no secret that a long wait time is the most notorious pain point for consumers. 2) Better Together: Voice and Text are the Future of CX.

Wait Times 62

Wait Times Contact Center Call Center Consumers 62

ShepHyken

JANUARY 22, 2023

My Comment: If you have service technicians in the field, you will enjoy this article by CX guru Vala Afshar, who covers how AI supports customer service and experience efforts. It starts with the important topic of keeping your best people. He assembled a list of the 13 most popular customer experience (CX) blogs.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

Beyond Philosophy

SEPTEMBER 2, 2019

Understanding Customer Loyalty and the secrets to creating it is vital to your Customer Experience. We discussed the two secrets to Customer Loyalty in a recent podcast. We revealed the secret of creating loyalty and gave examples of how it benefits your relationship with customers—and all that business you want of theirs.

Loyalty 141

Loyalty Banking Loyalty Programs Net Promoter Score 141

Kustomer

NOVEMBER 1, 2021

While not as popular as the text-based ‘blog’, audioblogs did exist and most definitely paved the way for the arrival of the podcast. A true virtual library, a user can find podcasts that literally cover any topic or subject under the sun. The CX Cast – This podcast is presented by industry research leader, Forrester.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Kustomer

JANUARY 19, 2023

In this episode of the Customer Service Secrets podcast , Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to use customer experience data analytics to create a personalized, data-driven customer experience. He believes that, in doing so, leaders will produce better CX outcomes.

Data 98

Data Customer Experience Customer Journeys Analytics 98

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Annette Franz is the founder and CEO of CX Journey Inc.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Lumoa

MARCH 20, 2018

We have explained each term and provided lots of extra sources, if you want to dive deep into the topic. Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Build CX into the culture : build a long-lasting principles oriented on customer success.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Annette Franz is the founder and CEO of CX Journey Inc.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

TechSee

MAY 21, 2019

It’s no secret that emotions drive behavior. That’s why emotion analytics represents a ‘secret weapon’ for any business looking to get ahead by getting inside the heads of their customers. When an agent is in tune with a customer’s feelings, the conversation can be tailored to ensure empathy, thereby enhancing CX.

Analytics 137

Analytics Innovation Customer Experience Analysis 137

Kustomer

APRIL 21, 2022

In this episode of the Customer Service Secrets Podcast, Gabe Larsen divulges the secrets to turning customers into brand ambassadors for optimal growth. Channeling marketing and CX efforts. CX and marketing go hand in hand when it comes to building brand loyalty. Remembering the human element of CX.

Social Media 98

Social Media Brands Loyalty Marketing 98

Customers That Stick

DECEMBER 15, 2014

If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. The Month in Customer Service Blogging. Necessary topic. One of the Secrets to Amazing Customer Service: Attitude – A lesson on how attitude is present in every customer encounter.

Contact Center 126

Contact Center Tips Social Media Customer Care 126

Beyond Philosophy

MAY 16, 2016

I am about to reveal the secret to being happy at work. Happiness is a topic that gets a lot of discussion. For example, Shawn Achor’s TED talk “ The happy secret to better work ” is a great way to spend 12 minutes of your day (and not just because you might be watching a video at a job that makes you feel unhappy).

eBook 0

eBook Consulting Study Measurement 0

Beyond Philosophy

JULY 6, 2016

Three Truths Every Marketer Should Know about CX in China. In many ways, it is the background, history even, for where I am today in my thinking on the topic. It’s no secret that China is a huge market. The post Uncovering CX in China: They’re Ready, Are You? How to Measure Customer Emotions. appeared first on.

Social Media 113

Social Media Multi-Channel Customer Centricity Consulting 113

SurveySparrow

AUGUST 28, 2023

While factors like features and pricing play a role, there’s a secret ingredient that truly defines their success: delivering an unparalleled customer experience in the realm of Software as a Service (SaaS). And that’s the magic of SaaS CX—creating an experience that’s not just transactional, but transformative.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Oracle

AUGUST 12, 2020

With the complexity of SEO, it’s no secret that using tools can help make your SEO and keyword strategies stronger. We asked CX marketers to let us in on their favorite tools they’ve found that help improve SEO and keyword usage, and here’s what we learned. sure a topic is covered in depth.”

Tools 91

Tools Analysis Tips Marketing 91

Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Saving Money Through Better CX. Tune in to learn more! Read More Hide.

How To 143

How To ROI Study Customers 143

Beyond Philosophy

DECEMBER 15, 2022

If so, then you are in the right place because we are going to share the secrets of how to go viral on social media. The reporter liked it because he had been writing about technology, and now he had the opportunity to write about a clothing company; it was something different, a new take on a well-worn topic. Frame it Properly.

Social Media 78

Social Media Video Entertainment Meeting 78

Kustomer

JANUARY 7, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to create a personalized, data-driven customer experience. Integration of AI into CX Operations. TRANSCRIPT. Intro Voice: (00:04).

Data 88

Data Customer Experience Advertising Brands 88

Lumoa

MARCH 20, 2018

We have explained each term and definition and provided lots of extra sources, if you want to dive deep into the topic. Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start! By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Kustomer

NOVEMBER 1, 2021

In this episode of Customer Service Secrets, Gabe Larsen is joined by Paolo Fabrizio, author, speaker, and customer service expert, to discuss digital customer service. These three principles, journey mapping, management skills, and crisis response are frequently discussed among traditional CX channels. Intro Voice: (00:04).

Customer Service 97

Customer Service Social Media Customer Journeys Course 97

Beyond Philosophy

MARCH 16, 2016

Customer Think published a great article on the topic of selling your CEO and the other members of the C-Suite. They even quoted some WISE Customer Experience experts on the topic). I would add a few more, including the following: Tip #1: Frame your CX program benefits in terms that matter to your C-Suite.

Tips 60

Tips Customer Experience Professionals Case Study Consulting 60

BlueOcean

DECEMBER 21, 2021

Before you unplug and spend time with the people you care about, let’s look back on some of the most important contact center topics from 2021. Below you’ll find five of our very favourite articles from the Blue Ocean blog—we hope you find them useful! CX Day 2021: A Reflection on My Customer Experience Journey.

Travel 31

Travel Hotels Contact Center Customer Care 31

Kustomer

DECEMBER 2, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Dan Gingiss to learn more about how Marketing and CX are connected. For Dan, this is where Marketing and CX go hand in hand to win the customer’s loyalty. CX: The Ongoing Effort.

Marketing 98

Marketing Social Media Customer Experience Brands 98

Kustomer

JUNE 18, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Bob Thompson from CustomerThink to discuss his recent research on customer experience. In the newest episode of the Customer Service Secrets Podcast, Bob reveals the findings of his most recent study. Intro Voice: (00:04).

Customer Journeys 72

Customer Journeys How To Customer Centricity Exercises 72

Bold360

JUNE 3, 2019

Topics include: Bringing Humanity Back to the Customer Experience. Avoiding the CX Mistakes of the Past. CX That Rises Above the Rest: AI as a Competitive Advantage. Your Agents’ Secret Weapon: Leveraging AI to Boost Productivity. The Science of AI: Designing an Outside-In User Experience.

Interaction 40

Interaction Competitive Advantage Social Media Touchpoint 40

Dapresy

APRIL 14, 2020

Let’s start off by noting some key trends we could expect in market research, customer experience (CX), and employee experience (EX): Customer and market research studies will continue to provide businesses with insight during these unprecedented times. EX programs will gain momentum and rival the importance of CX programs. KEY TRENDS.

Data 98

Data Study Report Meeting 98

Kustomer

MAY 22, 2019

So we’ve pulled together a few of their customer service secrets for you: Glossier builds products with their community of fans. A lot has been written about the CX revolution led by cult-fave-turned-unicorn beauty brand Glossier. The results of this CX investment for Glossier? View this post on Instagram. Read Whitepaper.

Retail 45

Retail Brands Apparel Self Service 45

Thematic

FEBRUARY 15, 2019

As YC graduates, we know their secret. Well, it’s not that secretive, because YC is the first to share their learnings via publicly accessible online courses, podcasts, blog posts, youtube videos, and tweets. If you have ever been to a CX conference, you know that there will be at least one session on this topic.

Chief Customer Officer 54

Chief Customer Officer Net Promoter Score Exercises Conference 54

Beyond Philosophy

JULY 13, 2021

We discussed this topic of outsourcing on a recent podcast , where my co-host shared a story about his friend who ordered a trampoline. Moreover, the organization can ensure the outsourced partner holds up their end of the bargain through secret shopping and other oversight activities. appeared first on CX Consulting.

Customer Experience 167

Customer Experience Call Center Customer Journeys Hotels 167

Kustomer

JUNE 18, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Bob Thompson from CustomerThink to discuss his recent research on customer experience. In the newest episode of the Customer Service Secrets Podcast, Bob reveals the findings of his most recent study. Intro Voice: (00:04).

Customer Journeys 52

Customer Journeys How To Customer Centricity Exercises 52

Beyond Philosophy

SEPTEMBER 8, 2015

Well, you need to ask them…but I suppose it’s because I have always been trying to push the Thought Leadership of my topic, Customer Experience. My most well liked post: Secrets of Being Promoted and Earning More Money. Tip: Secrets are good, but revealed secrets are even better.

Tips 60

Tips Social Media Hotels Consulting 60

SurveySparrow

SEPTEMBER 19, 2022

Like “small crowd” or “open secret.” Learn more about how and when to use GIFs on this blog. . A 2 021 Global Multilingual CX Survey by Unbabel revealed that 68% of customers prefer to speak with brands in their native language. There is a risk of going off-topic. . Yes, absolutely!

Feedback 52

Feedback Survey Social Media Effort Score 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

JANUARY 23, 2023

My Comment: If you have service technicians in the field, you will enjoy this article by CX guru Vala Afshar, who covers how AI supports customer service and experience efforts. It starts with the important topic of keeping your best people. He assembled a list of the 13 most popular customer experience (CX) blogs.

Customer Service 13

Customer Service Self Service Contact Center Loyalty 13

Beyond Philosophy

NOVEMBER 10, 2022

However, we have a secret superpower you can unlock to help you: Influence. She’s obsessed with the topic of interpersonal influence and her science-based but fun and life-changing book is called Influence Is Your Superpower: The Science of Winning Hearts, Sparking Change, and Making Good Things Happen. Change is hard.

How To 78

How To Effort Score Course Groups 78

Kustomer

SEPTEMBER 24, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets, Gabe Larsen is joined by Paolo Fabrizio, author, speaker, and customer service expert to discuss digital customer service. These three principles, journey mapping, management skills, and crisis response are frequently discussed among traditional CX channels.

Customer Service 52

Customer Service Social Media Customer Journeys Course 52

Kustomer

SEPTEMBER 3, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe is joined by Nate Brown to discuss the effects of COVID-19 on businesses and how companies need to adapt to them. Nate is the Founder of CX Accelerator , a virtual community that encourages and supports CX professionals in the tough work that they do.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52