BirdEye

AUGUST 1, 2023

If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. Fixing these can help you improve your success on social media. Read this blog post to know more. See Pricing FREE DEMO Table of contents What are social media meta tags?

Social Media 52

Social Media How To Guidelines Tools 52

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. For example, you can target customers within 10 or 15 miles of your shop’s address. Professionally respond to all customer reviews. Did you know that 50% of businesses fail within the first five years? This tool is dynamic and easy to use.

Advertising 98

Advertising Social Media ROI Strategy 98

ShepHyken

MARCH 10, 2017

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. The results from the study revealed an alarming picture of how companies ignore some of the most fundamental best practices in customer service.

Omni-Channel 88

Omni-Channel Customer Service Study Social Media 88

ShepHyken

APRIL 27, 2018

This week we feature an article by Seema Nair who writes about the importance of tailoring your e-commerce site to give your customers the best experience. The best customer service is invisible. Building an e-commerce site is just the first step of a successful e-commerce journey. Provide Excellent Customer Service.

Social Media 82

Social Media How To User Experience Touchpoint 82

Lithium

MAY 4, 2021

The event for digital leaders is back! This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Does your brand use Khoros technology to deliver world-class digital customer experiences? Register Now.

Conference 52

Conference Analytics Social Media Roadmap 52

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. You can turn your social media audience into customers without them having to leave the platform at all. This blog post explores the world of social shopping and how you can scale your business with it.

Social Media 98

Social Media How To Ecommerce Advertising 98

AWS Machine Learning

FEBRUARY 13, 2024

BigBasket serves over 10 million customers. Customer challenges Today, most supermarkets and physical stores in India provide manual checkout at the checkout counter. Customer challenges Today, most supermarkets and physical stores in India provide manual checkout at the checkout counter. Log model training metrics.

Training 97

Training Gamification Data Innovation 97

Lithium

JUNE 6, 2023

We have lots of resources to help you give your customers the experience they are expecting from you. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. Hello Atlas members! Summer is coming up quick!

Video 52

Video Analytics Tips Resources 52

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. This not only drives increased revenue but also provides unexpected value to the customer. Successful companies rarely destroy jobs.

Customer Experience 86

Customer Experience Telecommunications Fashion Technology 86

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. Today, according to Zendesk, support teams that have the fastest resolution times and highest CSAT ratings are 42 percent more likely to be messaging with their customers.

Trends 52

Trends Analysis Customers Loyalty 52

BirdEye

MARCH 5, 2024

To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience. To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience.

Social Media 59

Social Media Multi-Channel Trends Tips 59

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management.

Strategy 110

Strategy Management Brands Video 110

Pink Guava

JUNE 29, 2021

Relook at Customer Experience with New Lens Customer Experience origin dates back to at least a couple of decades. Over a period of time as Internet services picked up it flared the e-commerce industry allowing customers to choose from multiple providers and order from comfort of home.

Omni-Channel 88

Omni-Channel e-support Return on Investment Policies 88

BirdEye

AUGUST 31, 2023

This blog explores how to leverage Facebook Shops to boost revenue faster. How do you tag products on Facebook Shops? The presence of Facebook Shop also drastically impacts the success of your targeted advertising programs. Facebook Shops allow customers to peruse your offerings without leaving the platform.

Social Media 59

Social Media e-support Advertising Comparison 59

Lithium

JANUARY 3, 2023

From all of us at Khoros, here's to a great new year of digital customer engagement. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. Sign up today ! It's Time To Update Your Thoughts on A.I.

Self Service 52

Self Service Guidelines Contact Center Trends 52

Pretium Solutions

MAY 31, 2023

By applying these techniques, you’ll be well on your way to driving growth and securing long-term success. Creating buyer personas is an excellent way to refine your targeting and communicate more effectively with potential customers. Optimise your online presence In the digital age, a strong online presence is critical.

Sales 52

Sales Strategy Social Media Exceptional Customer Service 52

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. The result?

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 98

Customer Care Transportation Social Media Government 98

Comm100

NOVEMBER 5, 2020

Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t be siloed. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.

Hospitality 48

Hospitality Industry Hotels Customer Service 48

BirdEye

JANUARY 19, 2023

In this blog post, we’ll explore the key differences between social listening vs social monitoring so that you can make informed decisions when it comes to your business’s digital presence. But first, let’s take a look at each term for a better understanding of the concept.

Social Media 98

Social Media Analysis Trends Brands 98

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 59

Social Media Tips Sales Advertising 59

BirdEye

NOVEMBER 21, 2022

Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. By understanding what people are saying about your brand online, you can make necessary adjustments to improve your customer experience. Understanding social media analytics.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

SmartMessage Blog

FEBRUARY 5, 2021

As an essential tool for all businesses, Google Analytics platform improves digital services via the integration of data-based analytics. Providing in-depth insights on user behavior allows for building a comprehensive outlook on various elements that will contribute to the success of businesses. What is Google Analytics.

Analytics 40

Analytics Metrics Measurement Marketing 40

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business.

Social Media 52

Social Media Exceptional Customer Service Consulting Groups 52

Eptica

AUGUST 29, 2019

Date: Thursday, August 29, 2019 Author: Pascal Gauvrit - CTO Why customer service is key to building brand trust. That’s one of the key reasons why National Customer Service Week (NCSW) is celebrated every year in October. Organized in the UK by the Institute of Customer Service , the 2019 program is built around five key themes.

Self Service 67

Self Service Brands Customer Service Consumers 67

Survicate

FEBRUARY 20, 2019

Let’s be honest – being a marketer in the digital era can be equally exciting, as, well… nerve-wracking. So, let’s talk effective customer feedback management. The Customer Feedback Loop. Customer Feedback Loop ? Customer feedback types. Bug: Technical fixes that customers expect to be fixed.

Feedback 81

Feedback Management Survey Tools 81

Eptica

AUGUST 19, 2020

Author: Steve Nattress Every organisation understands the importance of customer experience to engaging consumers, differentiating against competitors and ultimately growing revenues. However, while businesses know they need to be customer-centric, achieving it consistently is not always easy. Published on: August 19, 2020.

Net Promoter Score 82

Net Promoter Score Customer Centricity Chief Customer Officer Culture 82

Optimove

DECEMBER 4, 2023

By acknowledging and addressing the diversity among subscribers, email segmentation enables marketers to provide a more customized and impactful communication experience, fostering stronger connections and improving overall campaign effectiveness. What is Email Segmentation? How does Email Segmentation Work?

eBook 52

eBook Groups Metrics Strategy 52

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Automotive 52

Automotive Customer Satisfaction Industry Tips 52

NetBase

SEPTEMBER 4, 2020

This piece of your Martech Stack is foundational and will eventually be adopted company-wide as digital transformation takes over, so we have two tools to share here. It will also capture consumer and market intelligence from review sites, comments, blogs, forums and any seamlessly integrate a brands’ internal data sources as well.

Tools 98

Tools Brands Ecommerce Advertising 98

AWS Machine Learning

JULY 25, 2023

These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document. Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

Connections 78

Connections Resources Financial Groups 78

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Through website feedback – a compass guiding you toward satisfied customers and higher profits. Through website feedback – a compass guiding you toward satisfied customers and higher profits.

Feedback 52

Feedback Customer Insights e-support Social Media 52

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

Eptica

DECEMBER 20, 2017

Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months. In this post Eptica CEO and founder Olivier Njamfa explores how you can make your organization truly customer centric.

Trends 48

Trends Competitive Advantage Chatbots Social Media 48

Magellan Solutions

OCTOBER 1, 2022

Software development and outsourcing are necessities since digital growth makes it necessary to have a web presence. Web developers are needed to make and change online shops, blogs, news sites, games, and informational websites. Pros of Having Outsource Web Development Philippines. WHAT DOES OUTSOURCING WEB DEVELOPMENT MEAN?

Software 75

Software Call Center Communication Training 75

BirdEye

SEPTEMBER 1, 2023

Instagram marketing helps businesses connect with their audience, share product information, and facilitate a better customer experience. This blog post explores how businesses on Instagram can leverage this feature to improve their reach on the platform. You can especially reach a wider audience with Instagram Stories.

Social Media 59

Social Media Telecommunications Brands Consumers 59