Totango

FEBRUARY 9, 2024

Measuring and analyzing how your company manages these two factors is critical to growth. Totango’s customer success software helps give you the full-picture view you need and provides tools that help you automate workflows and boost productivity. appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Metrics 108

Metrics Measurement Strategy Examples 108

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

Method:CRM

MARCH 20, 2023

Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Some even feature AI chatbots that manage incoming service requests, which saves your employees’ time. They also make tracking and managing transactions a breeze.

Self Service 52

Self Service CRM Knowledge Base Software 52

Method:CRM

MARCH 20, 2023

Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Some even feature AI chatbots that manage incoming service requests, which saves your employees’ time. They also make tracking and managing transactions a breeze.

Self Service 52

Self Service CRM Knowledge Base Software 52

BirdEye

NOVEMBER 20, 2023

Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Thus, referral software makes the entire process easy and mutually beneficial.

Software 63

Software Marketing Multi-Channel e-support 63

Totango

SEPTEMBER 1, 2022

Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Then we’ll look at how digital technology has made the traditional QBR outdated and how AI is helping software providers increase the efficiency of SaaS QBRs. What Is a QBR in SaaS?

Customer Journeys 97

Customer Journeys Net Promoter Score Meeting B2B 97

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. The answers revealed that customer success teams are enterprise-wide collaborators—engaging with product management, sales, marketing, operations, and services and support departments. Developing a winning strategy.

Customer Success 110

Customer Success Culture Survey Customer Journeys 110

CustomerSuccessBox

APRIL 11, 2019

Since the customer data looks the same, prima facie it appears like another CRM, but Customer Success Software has very DIFFERENT Use Cases – Onboarding, product adoption, health score, retention and upsell to name a few. In the subscription economy, retention is always more important than acquisition.

Customer Success 80

Customer Success CRM Software Customers 80

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. There are some common symptoms that your current system is no longer up to the task of managing your customer’s success needs. Your CRM Can’t Handle Your Workload Anymore.

Software 91

Software Net Promoter Score CRM Return on Investment 91

Feedbackly

OCTOBER 20, 2022

Selecting the right CX software for your business is quite a task. With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection. Our CX software is fully scalable. Scalability.

Feedback 75

Feedback Software Multi-Channel NPS 75

Totango

AUGUST 18, 2022

You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. The term is borrowed from human resources management. Assigning account managers. Activating accounts. Completing profiles.

Customer Journeys 92

Customer Journeys Self Service Customer Success Software 92

Circular Edge

MARCH 6, 2023

Blog Credit: Milind Souz Attention finance professionals! Electronic Data Interchange (EDI) software: EDI software allows for the exchange of electronic documents between different systems, simplifying the process of sending and receiving invoices. There are several popular software solutions in AP automation.

ROI 52

ROI Return on Investment Software Consulting 52

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. B2B sales software can include data from marketing, sales, customer service and customer success management interactions.

B2B 79

B2B Sales CRM Software 79

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Instead, put their subscription on hold. Customer success software makes managing this data and monitoring customer satisfaction scores easier and more organized.

Customer Success 100

Customer Success Customer Centricity Customer Satisfaction B2C 100

Team Support

JULY 27, 2020

You’ve determined that e-mails and spreadsheets are no way to manage support interactions. Based on our eBook, B2B Customer Support: From Discovery to Onboarding and Beyond , once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider.

B2B 64

B2B e-support eBook Software 64

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Six Customer Engagement SaaS Strategies That Work. Toward what business end?

Customer Engagement 96

Customer Engagement Engagement Tips Strategy 96

Lithium

AUGUST 11, 2023

This next-generation community software delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their specific needs. Unsplash image libraries have been integrated for blog cover images and page template sections.

Analytics 52

Analytics Tools Groups User Experience 52

Education Services Group

MAY 6, 2021

Management attack. Your employees and managers must understand the value and role of a Customer Success Manager, and the skills and attributes it takes to be an awesome CSM. This project would take five years to complete, and Company ABC wanted to use our subscription service for those five years. Employee anxiety.

Customer Success 92

Customer Success Meeting Report Sales 92

Totango

SEPTEMBER 20, 2022

To enable customers, Customer Success teams may use methods such as: Assigning a Customer Success Manager to assist customers. Improving support by providing self-service tools and using automation to manage routine inquiries and route manual tickets to the appropriate representatives. Below are five of the most important tips.

B2B 82

B2B Net Promoter Score Self Service Social Media 82

Playvox

AUGUST 23, 2022

Chat software is a useful tool for businesses that want to communicate with their users and help them with their issues each day. It’s also used as lead generation software, growing sales through real-time conversions. In recent years, though, the business world has seen a shift to subscription-based models.

Trends 52

Trends Analysis Customers Loyalty 52

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. Renewal : Customers decide whether the value they’re deriving from your product warrants renewing their subscription and continuing their relationship with you.

Customer Journeys 91

Customer Journeys Touchpoint Self Service Customers 91

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. So let’s explore. GetFeedback has a limitation here.

NPS 52

NPS Multi-Channel Survey Feedback 52

Team Support

MAY 11, 2021

This blog provides the highlights from their talk. The Subscription Effect. 30% of technology companies have come to market with, or moved exclusively to, a subscription licensing model. While virtually all customer success management initiatives start out as “ churnfighters ,” you can’t stop there. What did they mean ?

Effort Score 98

Effort Score B2B Customer Success Metrics 98

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. As a subscription renewal deadline approaches. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times.

Feedback 101

Feedback How To Net Promoter Score NPS 101

CustomerSuccessBox

MARCH 31, 2022

With the tremendous growth in the SaaS industry, the job role of a Customer Success Manager (CSM) has become one of the most promising careers! In this highly competitive SaaS market, it is the customer success manager who elevates the company’s growth. Being a great customer success manager is not that easy!

Customer Success 52

Customer Success Management Guidelines Customers 52

Totango

SEPTEMBER 23, 2021

Adoption of a particular software feature. Your subscription renewal process. Once you’ve collected CSAT score data, you can leverage it in a number of ways that serve to help you manage and improve customer satisfaction. For example, you can invite very satisfied customers to post on a software review site such as G2.

Net Promoter Score 98

Net Promoter Score NPS Case Study Customer Satisfaction 98

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. B2B customer success management is a strategy for promoting outcomes that meet client goals. Lost passwords. App integrations.

B2B 91

B2B Customer Success Customer Service B2C 91

Gainsight

OCTOBER 22, 2018

I started my professional career as a product manager. Over the years, I moved up from Product Manager to “Manager of Product Management” (still a bizarre title to me!) When I left the world of product management to become a CEO, Customer Success was barely a gleam in my colleague Dan Steinman’s eye!

Sales 95

Sales Marketing Customer Success Customer Insights 95

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. People managers will save time with streamlined shift scheduling and improved communications.

Analytics 52

Analytics Financial CRM Competitive Advantage 52

AirVote

APRIL 7, 2022

We are often asked if AirVote is the same as asset tracking software and how it is different. Traditionally, the only users of the software are the company employees. Most companies daily use software to manage their business for customer management, scheduling, service routes, etc.

Comparison 52

Comparison Software CRM Feedback 52

CSM Magazine

DECEMBER 19, 2023

Think about offering your existing products in new ways, like subscriptions or bundles. For example, you can use social media management and scheduling tools to help you plan and post multiple posts at once easily. However, these tools are expensive, so it is best to partner with a digital marketing company that uses these software.

Strategy 52

Strategy Social Media Advertising Analytics 52

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. We’ll follow up by honing in on how to optimize your customer engagement strategy by using KPI tracking and customer success software to maximize your results. Renewal of subscriptions.

Customer Engagement 76

Customer Engagement Customer Journeys Engagement Tips 76

Calabrio

JULY 5, 2016

In addition, Comcast reported its largest first-quarter gain in subscription TV customers in nine years. Contact center speech analytics software can quantify speech hits and provide more visibility into how often a phrase or question is repeated. How did they do it? By making a significant investment in customer service technology.

Customer Service 140

Customer Service Contact Center Telecommunications Analytics 140

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. Renewal : Customers decide whether the value they’re deriving from your product warrants renewing their subscription and continuing their relationship with you.

Customer Journeys 72

Customer Journeys Touchpoint Self Service Customers 72

CustomerSuccessBox

MARCH 15, 2022

In this blog, you’ll learn how to boost your free trial to paid conversion rate using some simple, effective tactics. A dedicated Customer Success Software enhances the general customer experience while also allowing the company to scale. They were capable of improving their trial subscription offer as a result of this.

Customer Success 52

Customer Success Tools Touchpoint Software 52

Team Support

FEBRUARY 23, 2021

The CSA advises that Value Management functionality should also include: Deep churn analysis and reporting , Tracking and reporting on up-sell and cross-sell potentials and actuals, and. In this blog series, we will explore the three ways to achieve success for your customers… and for your bottom line. Ensure Product Adoption and Use.

B2B 78

B2B Return on Investment Knowledge Base Analysis 78

Team Support

JULY 22, 2020

Now that we’ve reviewed four elements of B2B customer support excellence and the strategic business impact of each in Part 1 of this blog series—profit contribution, brand reputation, efficiency, effectiveness—let’s take a look at goals and action items that will get you there. Download the complete report.

B2B 52

B2B NPS Knowledge Base Customer Relationship Management 52