Comm100

MAY 25, 2022

Furthermore, contact center automation enables agents to learn new skills and shifts the strategy from answering as many calls, chats, and texts, as possible. Typically, contact centers experience demand spikes because of holidays, seasonal changes, service issues, and product recalls.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. Higher Logic Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. On-demand economies are the natural evolutions of today’s tech-heavy, consumer-focused markets. Leverage instant-response CS solutions.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 . Read more at this blog !

Customer Service 52

Customer Service Contact Center Customers Trends 52

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog. Intercom Blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

ShepHyken

MAY 31, 2019

This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. Same goes for a poor experience and how badly it turned you off from that company, brand or product. What is the customer experience? Understand your audience profile.

Customer Experience 117

Customer Experience Touchpoint User Experience Feedback 117

ECXO

APRIL 18, 2024

The session will be hosted by the charming Sylvia Lohr Principal Product Marketing Manager at Microsoft and a key ambassador for the ECXO. Founder of CustomerServiceCulture.com, a content hub with over 300 blogs and podcasts, and author of the book ‘The Power of Digital Conversations’ Paolo is also an international speaker.

Insurance 111

Insurance Consulting Travel B2B 111

ShepHyken

APRIL 5, 2019

When used correctly, chatbots have the power to enhance marketing, sales, customer retention and more. In the age of customer experience, chatbots could be a powerful new way for businesses to differentiate themselves and capture the attention of their target market. Irina Kirnos is a Product Marketing Manager at RingCentral in EMEA.

Chatbots 116

Chatbots Customer Experience Contact Center Ecommerce 116

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Customers expect better and faster pre and post purchase services. He also sits on the board of Directors for CSPN. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Using dating terms, the price of a product can be compared to the first glance at a person you like.

Retail 105

Retail Customer Experience How To Ecommerce 105

Comm100

JUNE 25, 2020

Promoting a brand is more than just talking about what products or services you have to offer. People aren’t going to remember what product you tried to sell them in an email blast. It may seem like a good strategy, but your team should think twice before hosting any insane promotions.

Customer Service 130

Customer Service Social Media Policies Consumers 130

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Sales 106

Sales Customer Success Strategy Industry 106

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

Company 95

Company CRM e-support Resources 95

ShepHyken

AUGUST 30, 2019

While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value. By working to increase your customer lifetime value, you can afford to spend more on advertising, out-market competitors, and increase company profits.

Loyalty Programs 105

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 105

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Incorporate following four points in your CRM strategy to learn from mistakes: Missing or misleading information. Are you marketing your product in the right way? Shep Hyken.

Poor Customer Service 109

Poor Customer Service Advertising B2B Policies 109

ShepHyken

NOVEMBER 16, 2018

This week we feature an article by Jim Iyoob who talks about how and why technology has changed consumer behavior and how you need to reinvent strategies to keep up with consumers. – Shep Hyken. With technological advancements, the market has seen a tremendous shift in consumer behavior. Customers are connected.

Consumers 96

Consumers Technology Chief Customer Officer Social Media 96

ShepHyken

MAY 3, 2019

After all, it’s a lot harder to retain your customers when their selection pool has gone from four similar products at the local department store to 400 products worldwide that they can see without leaving their couch. Corner markets and convenience stores aren’t just competing with the big-box superstores, they flourish.

Loyalty 115

Loyalty Effort Score Social Media Omni-Channel 115

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Resources 80

Resources Management Conference Groups 80

ShepHyken

OCTOBER 19, 2018

This week we feature an article by Lindsay Tjepkema who shares how people are using AI strategies and the impact they are having on the world of CX. – Shep Hyken. Other areas of personalization include tailored product recommendations, personalized content widgets, and customized overlays that fire on exit intent.

Customer Service 111

Customer Service e-support Chatbots Automotive 111

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 11 th Fastest Growing of G2 Products.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ShepHyken

SEPTEMBER 13, 2019

Businesses constantly try to improve the customer experience they deliver through new approaches, tools and strategies. . You could be answering a prospect who has questions about a product, or a customer requiring technical support. Hamzah Tariq is a Marketing Manager at Kayako. Be Confident and knowledgeable.

Customer Experience 109

Customer Experience Self Service Knowledge Base Communication 109

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. One of the main reasons for this is that the market is already flooded with competitors, many of whom compete for customers’ already limited attention in both B2B and B2C environments. Top 5 Growth Marketing Strategies for SaaS Products. #1

Strategy 12

Strategy Marketing B2B B2C 12

BirdEye

DECEMBER 8, 2023

If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further. In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. How to build a strong corporate reputation management strategy?

Strategy 116

Strategy Management Social Media Brands 116

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. Click here to read the blog. Click here to read the blog. Click here to read the blog.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ShepHyken

NOVEMBER 29, 2019

Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . This effect is more pronounced than ever.

Technology 132

Technology Customer Experience Social Media Multi-Channel 132

Daniel Group

APRIL 18, 2024

Enhance Your Communication Strategies! In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. This analysis covers 600,000 surveys from 2008 in one vertical market. A farmer filed a complaint about the product not working as promised.

Communication 98

Communication Strategy NPS Net Promoter Score 98

BirdEye

JULY 10, 2023

While it may be a part of your marketing strategy, you might not be tapping into it as effectively as you can. Diving deep into competitor and market intelligence can reshape your approach. In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Collaborative storytelling involves everyone in the organization, not just the marketing department. . Enjoy this blog post?

Customer Retention 68

Customer Retention Innovation Consulting Sales 68

ShepHyken

AUGUST 25, 2017

If your organization is struggling to provide quality service due to your policies, product, or service, putting a chatbot in place cannot resolve the problem. Incorporate phrases you use in your marketing material. No matter what the situation, you need to foster a sense of support and caring to ensure your customer comes back to you.

Chatbots 147

Chatbots Customer Service Tools Poor Customer Service 147

ShepHyken

OCTOBER 27, 2017

From contact centers to email marketing campaigns, we’ve seen it all. By incorporating a text messaging strategy into your customer experience strategy, you’ll never miss an opportunity to connect on a personal level with a customer again. Read Shep’s latest Forbes Article: Amazon And Walmart Take On Porch Pirates.

Customer Service Strategies 84

Customer Service Strategies Strategy Customer Service Hotels 84

ShepHyken

MAY 25, 2018

Marketing has always been about pushing products, and service has been about solving problems, but that’s an outdated outlook. What happens is an organization builds strategies to control how they interact with customers in certain situations, like retention, sales, service, risk, etc.

Customer relationships 74

Customer relationships Call Center Customer Retention Advertising 74

BirdEye

APRIL 28, 2023

If so, then effective insurance marketing strategies are the way to go. These strategies aren’t just about getting more clients, it’s also about retaining existing ones and making sure they keep coming back for more. In fact, 75% of online users take to social media to research a brand or product.

Insurance 98

Insurance Strategy Marketing Social Media 98

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 110

Travel Marketing Social Media Hotels 110

ShepHyken

MARCH 9, 2018

Businesses that already have a strong digital customer service strategy in place are steps ahead of the competition, however here’s how you can catch up in 2018. Nowadays, companies can provide the answers in more cost-effective and productive ways. Provide a Quicker Answer. Sources: [link].

Customer Service 75

Customer Service Knowledge Base Chatbots Social Media 75