Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. They go to the home page and wander around. Next Level Social Media Management. Know Before You Bot.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Oracle

AUGUST 4, 2021

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! But don’t worry–we’re still committed to creating great content for you, and with you, on our Oracle Customer Experience blog , Oracle Marketing blog , and Oracle Advertising blog !

Advertising 75

Advertising Customer Experience B2B Tips 75

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Read on Blog The post The Art of Customization – 6 Top Personalized Service Examples appeared first on Comm100.

Examples 173

Examples Chatbots Omni-Channel Customers 173

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Analytics 93

Analytics Data Social Media Analysis 93

ShepHyken

AUGUST 25, 2017

Today’s consumer wants to find a business’s Twitter, Facebook, or Instagram page, type a question and receive a knowledgeable response nearly right away. Link back to the main page within the chat window. 5: Keep responses short. But, only 36% can respond that fast. Social media is even more demanding on businesses.

Chatbots 148

Chatbots Customer Service Tools Poor Customer Service 148

Eptica

AUGUST 4, 2022

Date: Friday, August 5, 2022 Author: Pauline Ashenden - Demand Generation Manager Creating a framework for digital transformation. In our latest blog we describe how you can increase your chances of a digital CX success by following a structured process that focuses on four key considerations. Share this page on: Tweet.

B2B 148

B2B Interaction Management Customer Experience 148

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. In this blog, we will cover some of the most common automated customer service examples that you could adopt to improve your team’s and agents’ efficiency and productivity. What is customer service automation?

Examples 177

Examples Customer Service Chatbots Knowledge Base 177

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Share this page on: Tweet. Avoid these 5 CX Leadership Traps!

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

GetFeedback

NOVEMBER 7, 2019

Here are 5 ways to win in the visual economy: No. 2: Feature at least 8 product images per product page. We didn’t pick the number at random—customers have stated that they expect upwards of 8 images per page to get acquainted with a product. Who knows, but hitting the “8 per page” benchmark today seems like smart money.

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

ShepHyken

NOVEMBER 23, 2018

Element #5: Accessible. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. Humans have a driving need to know why. Element #6: Empowered.

Self Service 107

Self Service Effort Score Guidelines Tips 107

Kerry Bodine

DECEMBER 30, 2020

Number 9: 5 Steps To Mapping The Customer Journey. Number 5: Do Customer Journeys Drive Your Content Strategy? Number 3: 5 Ways To Rethink Customer Experience In The Face Of The Coronavirus. On of the most popular pages on our site gives you access to our free journey mapping template. I won’t say any more here.

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

Eptica

MARCH 11, 2022

Based on the ContactBabel UK Contact Centre Decision Maker’s Guide 2022, our blog explains the challenges to effective quality assurance – and how they can be overcome. Learn more by reading the full blog on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Customer Service 126

Customer Service Interaction Customers Engagement 126

Kayako

AUGUST 22, 2019

SEO/Organic (Webpages, Blogs). Comparison Pages. Blog posts. In-app purchasing page. Sites with good structure provide your site with site links which are essentially a listing format in the SERPs that show your site’s main page along with several internal links indented below. Page Visibility. Blog Posts.

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

ShepHyken

MARCH 9, 2018

This is expected to grow, as over the next 5 years it has been predicted by Gartner that phone interactions will drop from 41% to 12% as consumers keep going digital [i]. The post Guest Blog: Digitalizing Customer Service for 2018 appeared first on Shep Hyken.

Customer Service 75

Customer Service Knowledge Base Chatbots Social Media 75

SurveySparrow

JANUARY 9, 2021

Wondering how to create a food blog in 2020, but have absolutely no idea on how to start one? And starting a blog on food can be the best passive income stream that you want to choose. Or with a little bit of more effort and hard work, you can even take it a notch higher and know how to start a food blog and make money.

How To 52

How To Entertainment Travel Survey 52

Eptica

NOVEMBER 4, 2021

Date: Friday, November 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Integrating call recording into Microsoft Teams. Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Share this page on: Tweet.

Call Recording 123

Call Recording Omni-Channel Trends Customer Insights 123

Eptica

JUNE 10, 2022

However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. Share this page on: Tweet. 5 factors that are driving the need for better digital customer experience. How are banks meeting changing customer service needs?

Self Service 120

Self Service Company Banking Customer Journeys 120

Eptica

FEBRUARY 14, 2022

Date: Monday, February 14, 2022 Author: Pauline Ashenden - Demand Generation Manager 5 factors that are driving the need for better digital customer experience. In our latest blog we highlight research that demonstrates the shift to digital and focus on five important areas driving customer experience transformation.

Self Service 133

Self Service Customer Experience Trends Video 133

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Better Business Bureau 5. The challenge is that reviews don’t just magically appear. Facebook 3.

Retail 111

Retail Brands Consumers Case Study 111

Eptica

OCTOBER 4, 2021

Our new blog explains the 4 pillars of this strategy and what it means to the wider organisation. Click here to read the full article on our parent company Enghouse Interactive’s blog. Share this page on: Tweet. 5 ways to make your customer service more agile and flexible. Here’s what to consider.

Customer Service Strategies 120

Customer Service Strategies Strategy Customer Service Interaction 120

Eptica

JUNE 15, 2022

Our blog describes the key factors that are driving digital investment within local government customer service, as well as highlighting some of the challenges. Share this page on: Tweet. 5 factors that are driving the need for better digital customer experience. How are banks meeting changing customer service needs?

Technology 126

Technology Government Banking Trends 126

BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL? Let’s get started!

Guidelines 64

Guidelines How To Social Media Policies 64

ReviewTrackers

SEPTEMBER 13, 2023

The study also revealed that the first 5-10 reviews determined if the customer made a purchase, which makes it even more crucial that you make testimonials a major centerpiece when someone makes a purchase decision. For example, the image above shows a SERP entry for a blog post on how to boost a business’s online presence.

Study 128

Study Examples Customer Experience Data 128

Eptica

MARCH 17, 2023

Based on the findings of analyst group Metrigy, our latest blog post outlines 5 priority areas to focus on. Based on the findings of analyst group Metrigy, our latest blog post outlines 5 priority areas to focus on. But where should organisations spend their budgets for best results?

Call Recording 62

Call Recording Groups Interaction Technology 62

Eptica

APRIL 15, 2021

Date: Friday, April 9, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways collaboration tools benefit customer service. Read the full article exploring these key trends on the Enghouse Interactive blog. Share this page on: Tweet. Read the full article exploring these key trends on the Enghouse Interactive blog.

Tools 125

Tools Customer Service Trends Communication 125

Eptica

JULY 16, 2021

To help organisations make informed choices our latest blog answers six common questions about cloud contact centres – read the full article here on the website of our parent company Enghouse Interactive. Share this page on: Tweet.

Trends 127

Trends Interaction Marketing Management 127

Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions.

Customer Service 120

Customer Service Trends Customer Service Strategies Meeting 120

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Tips 111

ShepHyken

NOVEMBER 29, 2019

It also enables personalized content delivery through email and landing pages. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Customers get to experience a sense of ownership for the vehicle because they were involved in selecting it. . Final Words.

Technology 133

Technology Customer Experience Social Media Multi-Channel 133

Eptica

FEBRUARY 7, 2022

Share this page on: Tweet. You might also be interested in these posts: 5 factors that are driving the need for better digital customer experience. Highlights from our customer service blog in 2021. Read the full article and watch the video here: Tags: contact centres, Microsoft Teams Categories: Trends & Markets.

Video 121

Video Trends Meeting Tools 121

ReviewTrackers

SEPTEMBER 7, 2023

The study also revealed that the first 5-10 reviews determined if the customer made a purchase, which makes it even more crucial that you make testimonials a major centerpiece when someone makes a purchase decision. For example, the image above shows a SERP entry for a blog post on how to boost a business’s online presence.

Examples 123

Examples Study Customers Customer Experience 123

Eptica

MARCH 18, 2022

To help customer service teams ahead of Mother’s Day 2022 on 27 March our latest blog shares key best practice advice. Share this page on: Tweet. 5 factors that are driving the need for better digital customer experience. Read the full piece on our parent company Enghouse Interactive’s site.

Customer Service 122

Customer Service Customers Interaction Engagement 122

Eptica

AUGUST 29, 2021

Embracing cloud-based solutions gives the flexibility and agility to deliver peak customer success – read our latest blog on our parent company Enghouse Interactive’s site to find out more. Share this page on: Tweet. You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy.

Customer Service 115

Customer Service How To Resources Tips 115

Eptica

OCTOBER 15, 2021

In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Share this page on: Tweet. You might also be interested in these posts: 5 ways to make your customer service more agile and flexible.

Customer Service Strategies 124

Customer Service Strategies Software Interaction Communication 124

Eptica

MARCH 5, 2021

Date: Friday, March 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Building the hybrid contact centre with Microsoft Teams. Share this page on: Tweet. 5 ways to get your contact centre fit for 2021. Published on: March 05, 2021. How can contact centres transform successfully? Read the full article here.

Trends 104

Trends Customer Satisfaction Analytics Interaction 104

Eptica

JANUARY 31, 2022

In our latest blog based on ContactBabel research we outline the three most important areas to focus on to improve agent empowerment: technology, skills and the culture/working environment they operate within. Share this page on: Tweet. Read the full article on our parent company Enghouse Interactive’s site here.

Self Service 111

Self Service Trends Video Culture 111