Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. They go to the home page and wander around. Improving Your Customer Support Processes. Free eBook.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. Analytic talk 3. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11.

Analytics 93

Analytics Data Social Media Analysis 93

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Read on Blog The post The Art of Customization – 6 Top Personalized Service Examples appeared first on Comm100.

Examples 173

Examples Chatbots Omni-Channel Customers 173

ShepHyken

AUGUST 25, 2017

Today’s consumer wants to find a business’s Twitter, Facebook, or Instagram page, type a question and receive a knowledgeable response nearly right away. 3: Ensure your chatbot aligns with your brand. Link back to the main page within the chat window. But, only 36% can respond that fast. Contractions are good!

Chatbots 147

Chatbots Customer Service Tools Poor Customer Service 147

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

Eptica

NOVEMBER 24, 2022

Based on the latest ContactBabel report, our blog explains the key functionality contact centres are rolling out via the cloud, as well as sharing best practice advice for successful cloud deployments. Share this page on: Tweet. 3 key CX gaps between companies and their customers.

Banking 126

Banking Trends Report Technology 126

GetFeedback

APRIL 30, 2018

Top 3 Marketing Surveys. With website surveys , you can specify which pages you want your survey to appear on, as well as design different surveys for specific pages on your site. Integrating a website survey into your site is as easy as pasting a few lines of JavaScript code into the body of each page you want your survey on.

Survey 207

Survey Marketing Self Service Feedback 207

ShepHyken

NOVEMBER 23, 2018

Element #3: Clear. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. How well do your customers understand what your support explains to them?

Self Service 106

Self Service Effort Score Guidelines Tips 106

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Share this page on: Tweet. Published on: January 09, 2020. Avoid these 5 CX Leadership Traps!

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

SurveySparrow

JANUARY 9, 2021

Wondering how to create a food blog in 2020, but have absolutely no idea on how to start one? And starting a blog on food can be the best passive income stream that you want to choose. Or with a little bit of more effort and hard work, you can even take it a notch higher and know how to start a food blog and make money.

How To 52

How To Entertainment Travel Survey 52

BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL? Let’s get started!

Guidelines 63

Guidelines How To Social Media Policies 63

ShepHyken

FEBRUARY 2, 2018

The bride ended her review on Southwest’s page by writing, “I don’t think people give enough good reviews only bad reviews, and I wanted to acknowledge these people and that it meant a lot to me and my group. 3) Customer service is a continual effort. The post Guest Blog: What Can We Learn from Southwest’s Customer Service?

Customer Service 85

Customer Service Airlines Culture Survey 85

Eptica

JUNE 10, 2022

Date: Friday, June 10, 2022 Author: Pauline Ashenden - Demand Generation Manager 3 key CX gaps between companies and their customers. However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. Share this page on: Tweet.

Self Service 120

Self Service Company Banking Customer Journeys 120

Kerry Bodine

DECEMBER 30, 2020

Number 4: 3 Questions To Guide Your “New Normal” Customer Experience Strategy. Number 3: 5 Ways To Rethink Customer Experience In The Face Of The Coronavirus. On of the most popular pages on our site gives you access to our free journey mapping template. I wrote this post two days after San Francisco locked down.

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

BirdEye

OCTOBER 16, 2023

Yet only 25% of internet users ever go to the second page of Google. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management.

Strategy 109

Strategy Management Brands Video 109

Eptica

JUNE 15, 2022

Our blog describes the key factors that are driving digital investment within local government customer service, as well as highlighting some of the challenges. Share this page on: Tweet. You might also be interested in these posts: 3 key CX gaps between companies and their customers.

Technology 126

Technology Government Banking Trends 126

ShepHyken

MAY 4, 2018

Moreover, when the prospect clicks on an ad or search engine result, that click had better take the prospect to a relevant page. There is an ad at the top of the page that mentions that product. You click on the ad and are taken to the company’s homepage instead of the page with that product on it.

Customer Experience 80

Customer Experience Advertising Sales System 80

BirdEye

DECEMBER 25, 2023

Have you ever come across an imposter Facebook page related to your business, a page you did not create? That’s what we call an unofficial Facebook page. These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. Enter the page details and submit.

How To 58

How To Social Media Report Management 58

Eptica

JULY 16, 2021

To help organisations make informed choices our latest blog answers six common questions about cloud contact centres – read the full article here on the website of our parent company Enghouse Interactive. Share this page on: Tweet. The 3 business benefits of focusing on your agents.

Trends 127

Trends Interaction Marketing Management 127

Eptica

JULY 22, 2022

Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working. Share this page on: Tweet. 3 key CX gaps between companies and their customers. Read the full article on our parent company Enghouse Interactive’s site here.

Self Service 93

Self Service Trends Interaction Strategy 93

Brandwatch CX

NOVEMBER 8, 2023

3) Klout Klout is probably one of the most controversial social media monitoring tools. 4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 8) Likealyzer This free tool allows you to analyze your Facebook page.

Social Media 98

Social Media Tools Analysis Metrics 98

ShepHyken

NOVEMBER 10, 2017

3. Provides a seamless customer on-boarding experience. Businesses can determine how often specific pages are visited, how long visitors stay on them and what sections most interest them. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken. He has an MBA from the University of Pune.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74

ShepHyken

NOVEMBER 29, 2019

It also enables personalized content delivery through email and landing pages. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. A poorly planned app could wreck your brand instead of lifting it up. Message bots to enable round-the-clock, multi-purpose customer service.

Technology 132

Technology Customer Experience Social Media Multi-Channel 132

AWS Machine Learning

DECEMBER 29, 2022

In this blog post, we will show you how to use both of these services together to efficiently perform analysis on massive data sets in the cloud while addressing the challenges mentioned above. In the blog today, we will be executing the following steps: Cloning the sample repository with the required packages. Solution overview.

Connections 107

Connections Analysis Resources Analytics 107

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Pro tip: Leverage Birdeye’s business Listing management platform to show up where your customers search 3. Optimize images with descriptive alt text and file names.

Marketing 110

Marketing Social Media Advertising Tips 110

Eptica

JULY 7, 2021

Our latest blog looks at the unique needs colleges have around clearing – and how the right cloud-based technology can help them succeed. Share this page on: Tweet. You might also be interested in these posts: The 3 business benefits of focusing on your agents. 6 ways to improve performance in your contact centre team.

Course 126

Course Technology Interaction Management 126

Eptica

MAY 21, 2021

Our latest blog outlines the reasons that agent stress is dramatically increasing – and four areas around wellbeing that contact centres need to focus on moving forward. Share this page on: Tweet. Share this page on: Tweet. 3 areas to focus on to meet changing customer needs.

Trends 125

Trends Meeting Interaction Marketing 125

ShepHyken

NOVEMBER 23, 2018

Element #3: Clear. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. How well do your customers understand what your support explains to them?

Self Service 67

Self Service Effort Score Guidelines Tips 67

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. These reviews are prominently displayed on your Facebook Page, and they provide valuable social proof that potential customers often seek before making purchasing decisions. Facebook 3. Let’s dive in.

Retail 110

Retail Brands Consumers Case Study 110

Brandwatch CX

MARCH 7, 2023

million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 The most liked non-Facebook owned page is Christiano Ronaldo’s with 122.6m. Facebook Messenger and Whatsapp handle 60 billion messages a day User numbers 4Chan: 27.7

Social Media 98

Social Media Video Advertising Marketing 98

Eptica

MARCH 12, 2021

Date: Friday, March 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 3 areas to focus on to meet changing customer needs. Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes.

Meeting 120

Meeting Omni-Channel Trends Customer Satisfaction 120

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

Brandwatch CX

JUNE 15, 2022

Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. This free tool allows you to analyze your Facebook page. It’s a very good tool to get a quick top-line analysis of your Facebook page. 4) Buzzsumo. 5) Twazzup. 9) TweetDeck. 9) TweetDeck.

Social Media 144

Social Media Tools Analysis Metrics 144

Eptica

JUNE 25, 2021

Date: Friday, June 25, 2021 Author: Pauline Ashenden - Demand Generation Manager The 3 business benefits of focusing on your agents. Our latest blog outlines the business benefits of focusing on your agents – and explains how technology can help alongside creating the right culture and processes. Share this page on: Tweet.

Culture 99

Culture Trends Interaction Technology 99

BirdEye

MAY 22, 2023

In this blog, we’ll explore referral template strategies and share examples. Instead of sending customers to a landing page asking for information, simply provide an easy way for your customer to send their friends the referral digitally. Offering them perks for sending their friends over is an effective technique to boost sales.

Examples 96

Examples Strategy Social Media Advertising 96

Comm100

JUNE 27, 2021

To help you use your live chat software to its fullest, this blog will run through the live chat best practices for 3 key stages of the eCommerce customer journey. . A visitor has spent more than five minutes on the checkout page A visitor has more than $100 worth of items in their cart A visitor has viewed several help pages.

Ecommerce 130

Ecommerce Customer Journeys How To Video 130