ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding.

Culture 86

Culture Company Communication Employee Engagement 86

Uniphore

JANUARY 13, 2022

Andrew shared his thoughts on the value of company culture, how to empower a growing workforce and what leadership lessons he’s learned from nearly two decades in the tech industry. We are fortunate to have the positive culture, a great brand and the global footprint that we have today. U: What about Uniphore excites you the most?

Meeting 246

Meeting Culture Exercises Connections 246

SurveySparrow

MARCH 16, 2023

In this blog we will: Define a 360 appraisal format Explore 9 types of 360 feedback formats Answer common FAQs about 360 degree appraisals What is a 360 degree appraisal format? This feedback rates an employee on their performance in areas that are vital for the company – like leadership, communication, tech skills, integrity and so on.

How To 52

How To Leadership Culture Feedback 52

Customer Bliss

MARCH 23, 2022

The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. million job openings in January, according to the US Department of Labor. McCord has been quoted to say that the foundation of the Netflix culture is to attract only “fully formed adults.”

Case Study 139

Case Study Culture Study Company 139

CX Accelerator

JUNE 27, 2019

Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Back To CX Accelerator Blog

Software 243

Software Culture Customers Customer Experience Professionals 243

Michel Falcon Experience

APRIL 15, 2020

Building a company culture of truth is a key priority for me and something I’m speaking candidly about. It’s this quote that is motivating me to write this blog post for you. In this blog post, I’m going to share: Stories of great companies and leaders who speak truthfully. Building the Company Culture of Truth.

Culture 103

Culture Company How To Employee Engagement 103

Customer Bliss

NOVEMBER 18, 2020

Chip is also a customer service keynote speaker who educates organizations on how to create a customer-centric culture. Read the passage below and consider what it communicates about the implication of “the metrics of joy:” The Mexican sierra has 17 plus 15 plus nine spines in the dorsal fin. These can easily be counted.

Metrics 288

Metrics Customer Centricity Innovation Measurement 288

ShepHyken

NOVEMBER 29, 2019

Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. . So, what part does technology play in this?

Technology 130

Technology Customer Experience Social Media Multi-Channel 130

Comm100

OCTOBER 25, 2021

Besides potential language barriers, institutions also need to be sensitive to cultural differences and customs. In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat.

Engagement 130

Engagement Tips eBook Chatbots 130

ShepHyken

MARCH 2, 2018

In the case of retailers, it turned their world upside down after shopping became as simple as opening a website and clicking a few online store buttons. I recently came across an article where the author very aptly noted that “retail moves at the speed of culture.” And culture nowadays is dominated by those born between 1980 and 2000.

Retail 79

Retail Culture Sales Study 79

CSM Magazine

MARCH 31, 2023

In today’s blog post, we dive into five key ways sexual harassment training improves employee physical & mental well-being and why addressing these issues should be at the forefront of your organization’s HR strategy.

Training 52

Training Policies Handbook Culture 52

ShepHyken

JUNE 8, 2018

Multiple communications channels will make it easier for your customers: feedback buttons within products, tweeting, DM’s, the inevitable Facebook wall. Open up channels of communication. The post Guest Blog: Exceptional Customer Support Is Fresh, Not Canned appeared first on Shep Hyken. Do You Know Yours?

Social Media 75

Social Media Video Case Study Customers 75

ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. Clear, consistent, authentic communication. In other words, it is simply a statement with no mission, vision, or purpose.

Communication 81

Communication Leadership Airlines Social Media 81

SurveySensum

FEBRUARY 27, 2024

However, employee satisfaction isn’t just about creating happy employees – it encompasses a complex interplay of factors, including job fulfillment, work-life balance, opportunities for growth, recognition, and a supportive company culture. agree regarding the efficiency of organizational culture in providing employee satisfaction.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

CX Journey

JUNE 25, 2019

In my first post on how to achieve agile working in practice, I focused on four principles that were needed - principles of attitude and culture in order to have the right mindset and approach to working this way. Such transparency is key to the culture needed for this collaboration. Find the first post in the series here.

Analytics 134

Analytics Tips Culture System 134

BirdEye

NOVEMBER 27, 2023

This blog isn’t about turning every customer into a lifelong friend. Establish a proactive communication strategy 14. Foster a customer-centric culture within the organization In this blog, we discuss more about them in detail. How to deal with them: Gently encourage communication by asking open-ended questions.

Examples 110

Examples Tips How To Social Media 110

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Some businesses prefer contact centers in regions with a similar time zone to ensure seamless 24/7 support and cultural alignment. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

SurveySensum

FEBRUARY 23, 2024

With a robust employee feedback tool and real-time feedback at your fingertips, you can identify issues before they escalate, recognize trends before they become patterns, and foster a culture of continuous improvement. You know the issues they are facing in terms of work culture, skillset, colleagues, etc.

Employee Engagement 52

Employee Engagement Survey Engagement Feedback 52

Vonage

AUGUST 30, 2017

The “always on” culture means customers expect 24/7 service (or as close as possible). While 24/7 call centers may not be possible, consumers expect longer opening hours and weekend support. In practice, this means your agents need to have access to their whole communication history, their buying habits and preferences.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

SurveySparrow

OCTOBER 7, 2023

It’s not just about ticking checkboxes; it’s about fostering a culture that thrives on diversity and champions equity. In this blog, we will look into the meaning of DEI, explore the nuances, and uncover its potential to reshape workplaces for the better. This open dialogue allows for the free exchange of ideas.

Policies 52

Policies Culture Leadership Innovation 52

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Some businesses prefer contact centers in regions with a similar time zone to ensure seamless 24/7 support and cultural alignment. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

ShepHyken

AUGUST 26, 2016

This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths. work to prove or debunk a myth (or myths) through a series of experiments involving trial and error, advanced exploration and communication. BUSTED- It’s about great communication. Shep Hyken.

Customer Service 0

Customer Service Policies Communication Training 0

C3Centricity

JULY 1, 2019

They then (hopefully) invite relevant employees from marketing, sales, packaging, communications or R&D to watch the interviews or group discussions. This could be by listening to calls at the care centre, reading blogs and message boards, or participating in / watching promotions, demonstrations, sampling or market research.

Culture 149

Culture Exercises Connections Analysis 149

Retently

FEBRUARY 9, 2024

open-ended, multiple-choice, and scale questions), and balancing quantitative and qualitative data for a comprehensive view. You can achieve this by using different formats, such as open-ended questions – the “tell us more” type of questions – where customers are encouraged to provide detailed feedback in their own words.

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

NICE inContact

JANUARY 29, 2019

But there are also some common areas that can influence satisfaction, including the quality of supervisors, the opportunity to expand job skills, recognition and culture. Foster Fun – A company’s culture also impacts employee turnover. Keep the Lines of Communication Open – Communication with agents should be two-way.

Call Center 164

Call Center Contact Center Culture Feedback 164

ShepHyken

JULY 29, 2016

This week on our Friends on Friday guest blog post my colleague, Ross Clurman, writes about how important it is to personalize the customer service experience. Your customer preferences could include: Medium of communication (e.g. Do they prefer formal, or informal communications?). Shep Hyken. Time of day. Day of week.

Omni-Channel 48

Omni-Channel Customer Service Customer Experience Social Media 48

ReviewTrackers

JULY 12, 2018

You may have even read about it on our blog, and followed the steps to building a strong employer brand. Drive organizational communication. Set expectations and improve employees’ role clarity through ongoing internal communications, human resource activities and initiatives, and informal socialization processes.

Brands 175

Brands Company Social Media Competitive Advantage 175

SurveySparrow

MAY 30, 2023

In this blog, we’ll delve into the hows, whys, and do’s & don’ts of the 360-degree feedback system, giving you all the details without the unnecessary fluff. Communication Communication is key in any production; the same goes for the 360-degree feedback system. Why are you doing this?

System 52

System Feedback Guidelines Communication 52

CSM Magazine

MARCH 3, 2023

Clear and Concise Communication One of the best habits to cultivate is making every word you communicate as clear as possible. How to build this habit: Write on the company’s blog and speak up in the company’s meetings. This involves communicating with other departments and allowing them into the conversation.

Customer Service 52

Customer Service Management Customer Service Representative Feedback 52

Circular Edge

JULY 18, 2023

In this blog, we will explore five key strategies to help you run the most efficient accounting department, ensuring accurate financial records and empowering your organization’s financial success. Utilize project management and collaboration tools to ensure smooth communication, track progress, and delegate tasks efficiently.

How To 52

How To Financial Competitive Advantage Guidelines 52

Optimove

SEPTEMBER 7, 2023

Two of our values, Transparency and Comradery, are culture focused. Culture-focused values define the atmosphere and relationships within our organization. Culture-Focused Values: 1. We are open, honest, and forthright in how we communicate. Comradery is intricately linked to our cultural value of transparency.

Company 52

Company Culture Measurement Marketing 52

SurveySensum

APRIL 1, 2024

It is these qualities, communicated effectively and honestly, that can elevate a startup to become a respected and successful brand in the eyes of its target audience. Moreover, a startup’s history, the vision behind its formation, and its cultural ethos contribute to the sharing of the brand’s story and values.

Brands 52

Brands Case Study Social Media Feedback 52

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Customers getting consistent and on-brand messaging across all communication channels builds trust and customer satisfaction. You can analyze survey open and response rates for the best results.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

SurveySensum

DECEMBER 22, 2023

Ensure the appointed person can maintain true objectivity in drafting communications and analyzing client feedback. Centralize and automate communication with customers about surveys. Threats and Bribery Clearly communicate that threats or bribes related to survey responses are unacceptable. Debbie Szumylo – Nooooo.

NPS 52

NPS Customer Centricity Survey Feedback 52

NICE inContact

AUGUST 23, 2016

A company’s culture is a lot like a farmer’s soil, it’s the foundation from which all of your results grow. In much the same way, if your company culture has a negative impact on your employees, it will be that much more difficult for you to produce positive business results. Most contact centers fall somewhere in the middle ground.

Contact Center 108

Contact Center Culture Poor Customer Service Tips 108

Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. The customer is the lifeblood of the brand, and the modern customer has high expectations for its interactions with your company.

Trends 84

Trends Self Service Customer Experience e-support 84

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.

Customer Care 98

Customer Care Transportation Social Media Government 98