Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. It’s not unusual for the very best programs to comprise 15%-30% of a business’s enterprise value.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Oracle

DECEMBER 17, 2020

Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences. The city of Albuquerque — voted the second most digital city (with 500k or more in population) in the U.S. Budget and cost control.

Government 52

Government Banking e-support Technology 52

SurveySparrow

DECEMBER 11, 2020

If you’re stuck with your business and not sure how to market your service, then we got your back. But continuing advertising during slowdown will help you to grow your business for the long term. And when everything ends, and your customers gain money, they’ll go to your company first. .

Advertising 52

Advertising Strategy Chatbots Social Media 52

NobelBiz

SEPTEMBER 21, 2020

For more updates on the contact center space, check out our Blog section. The call center outsourcing market is booming with more and more agents being able to work from their homes. Social media brand engagement jumped to 80% , with more and more consumers reverting to other means of communication for their issues.

Call Center 52

Call Center Industry Contact Center Government 52

ViiBE Blog

DECEMBER 14, 2020

Customer service, field service, and human resource organisations have begun introducing augmented reality (AR) technology with remarkable results. Customer satisfaction First contact resolution rates Service efficiency . billion in 2019 and is projected to reach USD 72.7 billion by 2024. The time to invest is now.

Insurance 52

Insurance ROI Omni-Channel Video 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. A great loyalty strategy runs in sync with the business and permeates virtually every customer-facing aspect. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SurveySparrow

JUNE 2, 2021

Company A has an excellent product; they provide customer support 24×7, they respond to every customer query right away. Company B has an excellent product; their customer support team provides good service; they tend to take 1-2 days before responding to customer queries. Let’s consider a scenario. The reason?

Survey 59

Survey Chatbots Brands Software 59

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Pointillist

FEBRUARY 19, 2019

Canadian Red Cross’ Andrew George sat down with Pointillist’s Steve Offsey to talk about their recent success at the Loyalty360 Customer Awards, their adoption of customer journey analytics and the road ahead. Andrew George is the Associate Director, National Customer Experience Marketing for the Canadian Red Cross.

Customer Experience 40

Customer Experience Multi-Channel Analytics Customer Journeys 40

Currency Alliance

OCTOBER 29, 2019

If 74% of consumers choose a store based on their loyalty program, then why do few loyalty programs have more than 25% of their customers participating? Customers are interested in earning a meaningful amount of value, but the value they receive does not meet minimum expectations – so people quit.

Loyalty 40

Loyalty Loyalty Programs How To Hotels 40

Grade.us

JANUARY 10, 2019

We've seen, over previous posts, that online reviews are crucial to attracting, converting and retaining customers. The points below show you how to win more of the online reviews your business needs. These reviews will provide you with actionable strategies, tactics and tips you can use to win more five-star reviews.

Management 42

Management Guidelines Industry Effort Score 42

SmartKarrot

APRIL 13, 2020

In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use.

Company 19

Company Software Analytics Sales 19

AWS Machine Learning

SEPTEMBER 14, 2023

“Data locked away in text, audio, social media, and other unstructured sources can be a competitive advantage for firms that figure out how to use it“ Only 18% of organizations in a 2019 survey by Deloitte reported being able to take advantage of unstructured data. Amazon Comprehend custom classification can be useful in this situation.

Training 94

Training Report Government Data 94

Grade.us

MAY 28, 2019

If you're looking for a comprehensive list of creative, marketing and communication tools your agency can use to serve your clients, you've come to the right place. It's most commonly used for blogging but supports other types of web content including media galleries and online stores. Let's dive in. The one and only Wordpress.

Tools 37

Tools Marketing Social Media Advertising 37

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. And global services and solutions providers like Accenture are reaping the benefits of customized generative AI applications as they empower their in-house developers with Amazon CodeWhisperer.

Training 125

Training e-support Innovation System 125