Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies with live chat are able to offer a seamless customer experience on their website. In fact, 79% of consumers prefer live chat to other options. What is white label live chat?

Software 188

Software e-support Healthcare Sales 188

Provide Support

JANUARY 5, 2016

Live chat console tricks for support operators. Today I would like to share with you a few tips and tricks which I personally find very helpful in making the work of the live chat support operator easier and more efficient. Published in Provide Support Blog , 2016. Why wait for an accident! Read more.

Tips 40

Tips 40

LiveChat

APRIL 20, 2018

In recent years, live chat services have emerged, not only as a popular customer service channel but also a reliable way to nurture and generate leads. What are some of the unique benefits of live chat for sales , and how exactly can it help with lead generation ? Interact and engage with leads in real time.

B2B 50

B2B Tips Social Media Sales 50

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

BlueOcean

DECEMBER 15, 2022

He has been a successful player support consultant for years thanks to his deep expertise in customer experience, video game development, live operations support, and much more. Listen to Amy’s chat with Tony Won on Apple Podcasts , Google Podcasts , or Spotify !

Video 156

Video Consulting Tips Industry 156

Provide Support

SEPTEMBER 14, 2015

5 Tips to Making Great Sales Presentation in Live Chat. If you are offering live chat support on your website, you probably know that sometimes your support agents have to answer sales questions. Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat.

Sales 40

Sales Tips Tools Video 40

Provide Support

JUNE 22, 2015

How live chat can help you build stronger customer trust. Many online companies add live chat support to their websites as a means to offer quick and efficient customer service and increase customer engagement. Not many though recognize the value of live chat in creating customer trust.

Tips 40

Tips Advertising Course Tools 40

GetFeedback

NOVEMBER 30, 2018

Given these expectations, implementing a live chat feature should be a no-brainer for your business. In fact, when implemented correctly, live chat can significantly improve customer experience and a company’s bottom line. Live chat fulfills all of the modern customer’s needs: it’s personal, flexible and quick.

Customer Service 236

Customer Service Survey Customers Tips 236

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. As a result, live chat is expected to grow by as much as 87% in the next 12-18 months.

Customer Service 225

Customer Service Feedback Resources Survey 225

GetFeedback

JANUARY 24, 2019

Live chat customer support. Have you implemented live chat support ? According to Harris Research , more than half of all customers prefer chatting via live chat than calling a customer support line. As a result of this preference, live chat is expected to grow as much as 87% in the next 12-18 months.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

Comm100

OCTOBER 25, 2021

In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat. Live Chat Features for International Students. Auto Chat Translation.

Engagement 130

Engagement Tips eBook Chatbots 130

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

Trends 154

Trends Customer Service Chatbots Omni-Channel 154

GetFeedback

FEBRUARY 14, 2019

It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. The real hard part is measuring your live chat’s success. At GetFeedback, we use four metrics to measure the performance of our live chat support.

Metrics 186

Metrics Measurement Effort Score Survey 186

ShepHyken

NOVEMBER 23, 2018

chat is faster than email), training (a knowledgeable employee can respond without research or escalation), and empowerment (an empowered employee can bend the rules to quickly resolve corner case issues). For more tips on how to make your service more humane and less robotic, check out our post on the uncanny valley of customer service.

Self Service 107

Self Service Effort Score Guidelines Tips 107

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Gathering live chat survey data .

Survey 186

Survey Data Effort Score Feedback 186

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. I believe that chat is an excellent self help tool. A live chat tool can help businesses significantly improve lead capture efforts, customer onboarding, and long-term support.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74

GetFeedback

AUGUST 15, 2018

Moreover, nearly 75% of customers admit they’re satisfied with their live chat experiences, compared to: 61% customer satisfaction rate for email engagement. So, what makes live chat so effective? Live chat skips the web form and lets customers talk to a human in real time. 5 tips on acing live chat.

Omni-Channel 150

Omni-Channel Effort Score Customer Satisfaction Measurement 150

GetFeedback

JANUARY 14, 2019

Many customer support teams are introducing live chat as a new channel for customer support. Get the 10 step guide for Live Chat Support. Live chat support can be tricky. But don’t worry, we’ve got your back—follow these 10 tips to always deliver an amazing customer service experience.

Customer Service 207

Customer Service How To Knowledge Base Guidelines 207

Comm100

APRIL 30, 2020

Most live chat teams around the world have found themselves working from home, possibly for the first time ever. Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. And for many, they won’t be returning to the office anytime soon.

Knowledge Base 131

Knowledge Base Omni-Channel Self Service Social Media 131

NICE inContact

APRIL 11, 2019

Here are some key customer expectations and some tips towards managing them . If it is a modem issue, you are better off with video call options to resolve it , rather than a chat. . Living in an all digital world, customer expectations are only going to get more demanding. Eg) Password reset.

Customer Expectations 151

Customer Expectations Tips Self Service Management 151

Kustomer

JUNE 13, 2022

Instantaneous, chat-based channels are poised to grow in popularity. Kustomer research discovered that CX professionals believe live chat (79%), social media (72%) and SMS (56%) will become more popular in the next three years while legacy channels like voice will stay the same. What Is Chat Etiquette?

Tips 98

Tips Customer Service Chatbots Social Media 98

BirdEye

MAY 12, 2023

However, with Google customer service, you’re not guaranteed to reach a live support agent at the drop of a hat. In this blog, we’ll explore the best ways to contact Google support to solve your problems. Additionally, live chat is only available with specific products. Google Ads has a dedicated live chat.

Customer Service 52

Customer Service Customer Service Representative Knowledge Base Advertising 52

ShepHyken

NOVEMBER 23, 2018

chat is faster than email), training (a knowledgeable employee can respond without research or escalation), and empowerment (an empowered employee can bend the rules to quickly resolve corner case issues). For more tips on how to make your service more humane and less robotic, check out our post on the uncanny valley of customer service.

Self Service 68

Self Service Effort Score Guidelines Tips 68

Kayako

AUGUST 10, 2018

Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Over the past 4 years live chat usage has grown by 400% and more and more customers expect businesses to have it. Kayako Live Chat Statistics.

Customer Success 130

Customer Success Customers Connections Engagement 130

ProProfs Chat

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 98

Management How To Chatbots Tips 98

Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. This is where the software for online communication such as live chat, online conference platforms and corporate communication tools becomes handy and saves businesses from closing and public institutions from chaos in communication. Read more.

Tips 70

Tips Conference Communication Trends 70

Team Support

AUGUST 5, 2020

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

Chatbots 89

Chatbots B2B B2C Software 89

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Roadmap 52

Roadmap Metrics CRM Resources 52

GetFeedback

APRIL 30, 2018

PRO TIP: Website surveys can act as lead gen forms. Blog Surveys. With embedded blog surveys, you can reach readers while they’re checking out your content. The post 3 Marketing Surveys for Tuned-In Teams appeared first on Blog - GetFeedback. Looking for a simple way to collect feedback on content ?

Survey 207

Survey Marketing Self Service Feedback 207

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. Free Download] Chat to Visit Ratio Report: Help Forecast Your Potential Chat Volume. Download Now.

Customer Service 105

Customer Service Tips Average Handle Time Communication 105

ShepHyken

NOVEMBER 2, 2017

If they offer live chat try it out, what are their responses like, do they: Take too long. Author Bio: Gemma Baker is the Marketing Executive for UK chat box for website provider , Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.

Customer Service 76

Customer Service Social Media Analysis Advertising 76

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Refer to our detailed blog on how to start a successful referral rewards program. It’s like keeping the conversation going across different platforms.

Marketing 59

Marketing Social Media How To Healthcare 59

Comm100

NOVEMBER 10, 2016

But your current live chat support team may not be able to handle the influx of chat requests this holiday season, and whether or not you’re ready for it, your visitors will have just as many questions as usual (if not more). Do you need more live chat agents this holiday shopping season?

Abandon Rate 140

Abandon Rate Retail Tips Metrics 140

GetFeedback

OCTOBER 30, 2018

A Seamless Way to Get Immediate Post-Chat Feedback. Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, companies can seamlessly integrate elegant surveys at the end of their live chat conversations, helping them collect real-time, contextual customer feedback. So, how does it work?

Survey 103

Survey Feedback Knowledge Base Omni-Channel 103

ProProfs Chat

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? Why Handling Multiple Chats is a Challenge. Previous chat history (if any).

How To 94

How To Knowledge Base Wait Times Comparison 94

Comm100

OCTOBER 21, 2015

But did you ever stop to think that this concept also applies to your live chat service? You might suddenly feel relieved that you work through live chat, and that no one can read your face or hear your voice. We want to let you know that this chat may be recorded and used for training purposes. ”.

Tips 100

Tips Training Tools Customer Experience 100