ShepHyken

SEPTEMBER 20, 2019

With more B2B companies choosing support software technology as their “hub” for all customer communication, it’s important to determine what departments need access and why. Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently.

B2B 108

B2B CRM Software B2C 108

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Videos and documentation around historical presentations.

Customer Service 80

Customer Service eBook Leadership Resources 80

Comm100

JUNE 25, 2020

Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. It’s a good idea to let your customer base know where you stand on controversial topics. You can find her on LinkedIn.

Customer Service 130

Customer Service Social Media Policies Consumers 130

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 204

Trends Innovation Customer Service Omni-Channel 204

Kayako

MAY 12, 2016

I looked around online for a place to learn about customer support, maybe exchange some ideas with others working support or find best practices… But there was none.”. Customer support blogs, and publications. Tockeroo is a blog all about customer happiness by Ines van Essen. Help Scout Blog. CX Journey.

Conference 120

Conference Tips Call Center Video 120

CX Accelerator

JUNE 27, 2019

Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers.

Software 243

Software Culture Customers Customer Experience Professionals 243

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. 9 Must-Have Integrations to Level Up Customer Success Software.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ShepHyken

JANUARY 3, 2020

Managing motivation can be a real struggle for customer service teams. Even if you have the perfect systems in place, and the perfect processes for responding to each ticket, managing the human element in the support process can be a major challenge. Managing staff is far too big a topic for a single blog post.

Gamification 77

Gamification How To Contact Center Software Contact Center 77

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Our CTO Pascal Gauvrit outlines the four areas brands need to focus on if they are to manage rising email volumes. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

ShepHyken

NOVEMBER 23, 2018

A clear structure allows the customer to break up your explanation into manageable chunks. Measuring the Customer Effort Score (CES) through postservice or in-app surveys will give you a good idea of your company accessibility. Pascal van Opzeeland is CMO of Userlike , software for website and messaging support.

Self Service 107

Self Service Effort Score Guidelines Tips 107

ShepHyken

APRIL 6, 2018

Continuous testing is a term that is commonly associated with software development. In this blog, let us look at a few ways a business can keep a tab on customer experience through continuous testing. Anand Srinivasan is the founder of Hubbion , a free to use project management app for SMBs. Conversion optimization.

Omni-Channel 118

Omni-Channel Net Promoter Score Customer Experience NPS 118

BirdEye

APRIL 26, 2024

Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. This blog post discusses the content creation tools businesses must use to enhance their campaigns. The creator economy is witnessing a significant boom in the internet era.

Tools 57

Tools Social Media Multi-Channel Video 57

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo?

Data 93

Data Analytics Customer Retention Software 93

ShepHyken

APRIL 20, 2018

As you get started with your CX management strategy, it’s important to understand how online reviews play into this strategy. Or the voice on the other end of the phone who provides step-by-step instructions for the smart TV owner who has run into a snag after trying to complete a software update. What does this mean exactly?

Customer Experience 81

Customer Experience Hotels Customer Journeys Conference 81

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Product Manager HQ.

Resources 80

Resources Management Conference Groups 80

BirdEye

JANUARY 15, 2024

This is where the speech-to-text software comes into play, offering a life-changing solution. With speech-to-text technology, you can brainstorm ideas without the clutch of typing, engage with clients without interruptions, and effortlessly record brilliant ideas – all while staying fully present and engaged.

Software 109

Software Tools Meeting Analysis 109

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

ShepHyken

DECEMBER 1, 2017

I use SproutSocial to manage PATLive’s social media accounts. Sprout really encourages its customers to reach out with ideas and issues, and within the software there’s the option to connect with live service or support. If I run into something that seems buggy or if I have an idea for improvements, I just open the chat client.

Communication 79

Communication Social Media Connections Policies 79

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. We made it through January!

Social Media 52

Social Media Knowledge Base Report Trends 52

BirdEye

NOVEMBER 16, 2023

Getting more clients for your real estate business is integral to real estate reputation management. Fear not, because this blog is different. We’ve curated 29 actionable real estate lead-generation strategies and ideas. Develop customized property management solutions 20. Develop real estate software solutions 27.

Chatbots 109

Chatbots Social Media Consulting Financial 109

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Google has introduced attractions, ticket booking, blogs and links to experiences, and Google flights to help customers find easy ways to travel.

Travel 108

Travel Marketing Social Media Hotels 108

NICE inContact

AUGUST 21, 2019

The smaller the company, the smaller the budget and the more pressure managers are under to justify every expense. Challenge 1: Which digital call center software solution is most cost-effective? Finding out how much it will cost to implement new digital call center software. can be more difficult than it should be.

Customer Service 136

Customer Service Call Center ROI Omni-Channel 136

NICE inContact

AUGUST 21, 2019

The smaller the company, the smaller the budget and the more pressure managers are under to justify every expense. Challenge 1: Which digital call center software solution is most cost-effective? Finding out how much it will cost to implement new digital call center software. can be more difficult than it should be.

Customer Service 136

Customer Service Call Center ROI Omni-Channel 136

ShepHyken

DECEMBER 21, 2018

Businesses always look to implement new and unconventional ideas to improve customer satisfaction, which enhances the CSAT score. A good service automation software solution helps you streamline service-related tasks. The post Guest Blog: 10 Surefire Ways to Improve CSAT Score appeared first on Shep Hyken.

Customer Satisfaction 96

Customer Satisfaction CRM Culture Social Media 96

ShepHyken

JUNE 30, 2017

Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. Shaista Haque is a marketing enthusiast at Ameyo call center software solutions.

Government 90

Government Technology Trends Social Media 90

ShepHyken

NOVEMBER 23, 2018

A clear structure allows the customer to break up your explanation into manageable chunks. Measuring the Customer Effort Score (CES) through postservice or in-app surveys will give you a good idea of your company accessibility. Pascal van Opzeeland is CMO of Userlike , software for website and messaging support.

Self Service 68

Self Service Effort Score Guidelines Tips 68

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. AI can pinpoint waste and repetitious patterns, enabling managers to make solid defensible cases for new projects, tearing apart dysfunction and rebuilding it.

Customer Experience 86

Customer Experience Telecommunications Fashion Technology 86

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager. Care Fresh Features Ep 3, January 2024 Launch | Khoros Service : Our team is excited to share the latest features of our customer service software.

Social Media 52

Social Media Self Service Roadmap Insurance 52

BirdEye

NOVEMBER 16, 2022

The way a business approaches customer review management can directly impact and improve its reputation and branding. This data reinforces the idea we’ve held for a long time: reviews and review management are an important part of a buyer’s journey. Review management and reputation management.

Software 98

Software Management Multi-Channel System 98

BirdEye

FEBRUARY 29, 2024

You want to grow your client base profitably without proportionally inflating labor and software expenses. In this blog, we’ll take a deep look at modern marketing agencies’ unique social media management challenges and share five critical strategies to optimize workflows so you can scale confidently.

Social Media 57

Social Media Tips Management Multi-Channel 57

Vonage

APRIL 25, 2019

Social media teams – both marketing and customer service – often sit by themselves in organizations, likely because management doesn’t quite know what to do with them. Customer ideas and use cases can help the product development team develop new products or services. But this is a mistake. Voice of the Customer.

Social Media 321

Social Media Rewards Programs Feedback Call Center 321

SurveySparrow

APRIL 30, 2024

Step 1: Make a List of Review Sites Identify the online platforms where your potential customers will go to get an idea of what you’re all about. For instance, restaurants might prioritize Yelp and TripAdvisor, while software companies might focus on G2 and Capterra. What do their customers constantly complain about?

Management 52

Management How To Tips Guidelines 52

BirdEye

JUNE 15, 2023

In this blog, we’ll define why refer-a-friend programs are essential, what to consider before starting your referral program, and the best refer-a-friend promotion ideas. 7 top refer-a-friend program ideas Benefits of a refer-a-friend campaign How do you effectively promote a refer-a-friend program?

Sales 98

Sales Social Media Gamification Brands 98

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. I want to share with you the reasons why we decided to take the step to change our approach to blogging. Our initial blogging strategy. To increase trials for our software. Or subscribing to the blog. What we learned.

Strategy 91

Strategy Resources Feedback Metrics 91

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. The 20 Best SaaS Blogs You Must Follow. The blog is run by Dan Decker, a SaaS industry expert. . All That SaaS. SaaSMetrics.

B2B 23

B2B eBook Social Media Metrics 23

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. Cisco Blog- Small Biz. Engaging Cities.

Industry 59

Industry Government Technology Innovation 59

SurveySparrow

MARCH 1, 2024

How the customers feel about your brand or your product/service will give you a clear idea of the improvements you should make. Customer feedback software and social media listening tools are the ones that mostly use this. Its omnichannel management lets you distribute and track surveys across platforms from a single dashboard.

Analysis 59

Analysis Tools Social Media Software 59