Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS).

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business.

Strategy 116

Strategy Management Social Media Brands 116

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. The challenge is that reviews don’t just magically appear.

Retail 111

Retail Brands Consumers Case Study 111

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Respond to every message on every channel 2. Analyze review content, not just ratings 4. Ignore it and hope it goes away?

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. These changes in consumer behavior and expectations, combined with new technologies, are starting to completely transform the contact center.

Contact Center 130

Contact Center Self Service Analytics Banking 130

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. It’s essential to not only gather this valuable feedback but also understand how to harness its power. Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business.

Examples 97

Examples Social Media Video Feedback 97

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

Marketing 59

Marketing Social Media How To Healthcare 59

ReviewTrackers

SEPTEMBER 13, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x. Take a look at the example below, which highlights reviews of a carpet cleaning business.

Study 128

Study Examples Customer Experience Data 128

BirdEye

JANUARY 25, 2023

Most business owners don’t enjoy reading one-star reviews. Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. When left unchecked, one-star ratings can damage your business and impact how customers perceive your brand.

Feedback 98

Feedback Customer Satisfaction Brands Management 98

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. How do you market your travel agency?

Travel 110

Travel Marketing Social Media Hotels 110

ReviewTrackers

SEPTEMBER 7, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x. Take a look at the example below, which highlights reviews of a carpet cleaning business.

Examples 123

Examples Study Customers Customer Experience 123

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. Table of contents What is an online reputation management consultant?

Consulting 97

Consulting Management Social Media Multi-Channel 97

GetFeedback

DECEMBER 26, 2018

So how can companies monitor and understand consumer brand perception when they’re looking at it from inside the box? Research shows that 45% of brand perception can be attributed to what a company says and how it says it. Companies often assume they know how their customers feel about them. Read online reviews.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. 81% of consumers search online before physically going into a store. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. How do you do SEO reputation management?

Strategy 110

Strategy Management Brands Video 110

BirdEye

NOVEMBER 27, 2023

Smart business owners know creating loyal customers from service failures isn’t just about preventing bad reviews. This blog isn’t about turning every customer into a lifelong friend. Foster a customer-centric culture within the organization In this blog, we discuss more about them in detail. They’re opportunities.

Examples 110

Examples Tips How To Social Media 110

ShepHyken

MAY 19, 2017

Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. When a customer writes a complaint online, review, tweet, post, etc., Respond quickly, every time, period. When a company responds quickly, customers are blown away.

Social Media 73

Social Media Customer Service Consulting Customer Experience 73

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation. Online reputation manager skill set.

Company 98

Company Management Multi-Channel Social Media 98

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers.

Tips 96

Tips Social Media Resources Feedback 96

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. Positive reviews are great for sales. And they bolster your online reputation management efforts. This blog has the 7 strategies for managing negative customer reviews. Table of contents What is a negative customer review?

Feedback 59

Feedback Consumers Customers User Experience 59

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. It is all about how businesses interact with their customers to form a meaningful connection. What is most important for any business today? Well, the best answer is customer engagement.

Brands 119

Brands Engagement How To ROI 119

BirdEye

AUGUST 15, 2022

93% of customers find local businesses online. So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

BirdEye

SEPTEMBER 12, 2022

If you’re looking for an effective way to market your business, online business reviews could be the answer. As a business owner, you already know reviews can help make or break your business – especially when it comes to attracting new customers. Table of contents What are online business reviews?

Social Media 98

Social Media Travel Tips Ecommerce 98

BirdEye

OCTOBER 26, 2023

Today, reviews have become more than just words on a screen. Online reviews are a goldmine of insights. Positive reviews create a sense of social proof, making it more likely for others to buy, while negative reviews repel. She started using it for online reputation management in multifamily housing.

Brands 116

Brands Multi-Channel Consulting Report 116

BirdEye

OCTOBER 25, 2023

Online listings play a crucial role in every business’s digital strategy. This blog post gives you an overview of a panel discussion on mastering online listings for your business. After listings, reviews determine a business’s online success. Responding to all reviews, particularly the negative ones, is essential.

Tools 105

Tools Strategy Marketing Trends 105

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. These platforms can transform how you connect with clients and improve your real estate reputation management. Benefits of social media in real estate How do you create a real estate social media strategy that brings in new business?

Social Media 59

Social Media Tips Sales Advertising 59

BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. Imagine you launch a new product, and a negative review gains traction within hours. You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect.

Management 59

Management Brand Values Resources Social Media 59

BirdEye

MARCH 1, 2024

But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in.

Guidelines 59

Guidelines Social Media Case Study Effort Score 59

ReviewTrackers

JULY 1, 2020

Here at ReviewTrackers, we are committed to helping businesses effortlessly manage their online reviews , in ways that save time and maximize productivity. Our team delivers best-in-class support every step of the way, helping your organization harness the power of reviews. Check out their review automation case story.

Net Promoter Score 123

Net Promoter Score Social Media Automotive Customer Relationship Management 123

BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. A remarkable 49% increase in customer feedback from review sites, all within just six months. The result? This story isn’t just about a bunch of restaurants, though.

Industry 59

Industry Management Healthcare Hospitality 59

BirdEye

OCTOBER 1, 2022

If you own a business in the restaurant industry, you already know how important review sites are. Most customers will visit review sites to decide where they should dine next. That’s why it’s important to make sure your business is listed on as many review sites as possible. How do restaurants benefit from reviews?

Customers 98

Customers Industry Management System 98

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. How to develop a lawn care marketing strategy? How to market lawn care businesses? How to develop a lawn care marketing strategy?

Marketing 64

Marketing Social Media Advertising Chatbots 64

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? No matter how you slice it, live chat is a smart investment. Live Chat ROI Calculator. Calculate now. ROI Calculator. Collect information.

Customer Service 242

Customer Service Abandon Rate ROI Apparel 242

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. .

Study 349

Study Transportation Survey Technology 349

ReviewTrackers

MARCH 3, 2021

Is your business or brand well-known online? How do people look at and feel about you, and what do they think about when they come across your products or services online? What kind of content appears on search engine results pages, review sites and social networks whenever your business or brand name is being searched?

Metrics 123

Metrics Measurement How To Social Media 123

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction.

Insurance 98

Insurance Strategy Marketing Social Media 98