how-to-manage-remote-agents Blog Related Topics 
UJET
JUNE 3, 2020
Right now, your support team is either mostly or entirely remote. Agents can access the platform from any location and are fully capable of helping customers resolve issues. How can you manage a dispersed team effectively when everyone is remote? Use Workforce Management and Quality Management Solutions.
Calabrio
SEPTEMBER 9, 2020
You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. When all your employees go virtual overnight, how do you keep your finger on the pulse of productivity? Let’s face it, the workplace will forever look different.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
OCTOBER 23, 2023
(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. List Company Facts How long have you been in business? How many full-time employees do you have?
Calabrio
SEPTEMBER 9, 2020
You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. When all your employees go virtual overnight, how do you keep your finger on the pulse of productivity? Let’s face it, the workplace will forever look different.
BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? And how do offshore solutions, interpreters, and texting play a role? ICMI data shows that 66% of agents get frustrated when faced with language barriers. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.
Uniphore
JUNE 16, 2021
How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you make every agent sell to and serve your customers just like your very best agents? How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021?
Uniphore
JUNE 10, 2021
We also learned just how important contact centers are to our everyday lives. When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. Our solution: educate centers on the power of automation and empower agents to use technology to their advantage.
Expert insights. Personalized for you.
82 
Let's personalize your content