Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Gainsight

JULY 22, 2021

Want to master in-product communication? How do you build these processes? In this part two of our three P’s series on creating governance around your in-product user guide experiences, we lay out the processes you need to drive unbeatable in-product engagements. It’s time for a trust fall. Timely Engagements.

Government 52

Government NPS Analytics Metrics 52

Lithium

DECEMBER 6, 2022

Some blog areas are limited to Khoros customers only. Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. Learn what to expect for non-critical platform maintenance during the holidays. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! True story.

Social Media 52

Social Media Roadmap Trends Hospitality 52

AWS Machine Learning

AUGUST 30, 2023

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. This is why QnABot also integrates with any other LLM using an AWS Lambda function that you provide.

Self Service 102

Self Service Contact Center Multi-Channel Knowledge Base 102

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. It’s the practice of collecting and examining data about your industry, rivals, and products or services. Competitive intelligence is a game-changer for local businesses trying to attract new customers.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

Marketing 59

Marketing CRM Multi-Channel Sports 59

SurveySensum

AUGUST 21, 2023

Would you like to know How? This blog aims to delve into this subject. Gear up with NPS Surveys Implementing NPS surveys in B2B SaaS effectively can provide invaluable insights into your customers’ perceptions of your products and services over a specific period of time. Remember, NPS surveys aren’t just questions.

Customer Retention 52

Customer Retention B2B Strategy NPS 52

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. So, here are some survey question examples that you can include while creating surveys: Onboarding Experience Survey Questions: How would you rate the onboarding process?

B2B 52

B2B Survey Customer Experience Touchpoint 52

SurveySensum

JULY 28, 2023

Let your Customers Choose WHERE to Reach You- Omnichannel Support Do you know how Zendesk keeps its B2B customers happy? Let your Customers Choose WHERE to Reach You- Omnichannel Support Do you know how Zendesk keeps its B2B customers happy? If not, fear not! And Salesforce is acing this game.

B2B 52

B2B Trends Self Service Customer Experience 52

West Monroe

FEBRUARY 22, 2018

After completing dozens of implementations with our partner nCino, we’ve learned a lot about how to help banks ensure successful implementations. Here’s a look at our Top Ten Best Practices that banks need to address before kicking off an nCino implementation: Spend the time to fully design your system prior to building.

Banking 61

Banking Financial Government System 61

Circular Edge

DECEMBER 8, 2021

The Oracle JDE team kicked off the week with a “deep dive” into Release 22 which includes not only a name change for the latest Apps & Tools delivered in E1 9.2, Next, an overview of the latest & future product updates –. Safe Harbor Statement – The above is intended to outline general product direction.

Resources 52

Resources Self Service Consulting Innovation 52

ProProfs Chat

JANUARY 28, 2021

But what the studies don’t teach you is how to reach out to your customers and build a friendly relationship with them. They don’t teach you how to ask for testimonials without sounding unprofessional. No matter how much the customers love your product, they won’t come out to tell you that. Testimonials.

Social Media 98

Social Media How To Case Study Video 98

delighted

MAY 24, 2017

They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. Once a promoter has recounted their positive experience verbatim, this is the perfect time to provide them with a low friction way to promote your company. Solicit feedback on upcoming products. Reach out to them.

Case Study 74

Case Study B2B Study Ecommerce 74

SurveySensum

JULY 21, 2023

That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. Acquiring a new customer can cost you 5-7 times more than retaining an old one. And, in SaaS, on average, it can cost 4-5 times more – The Value of Keeping the Right Customers study by Harvard Business Review You read it right!

Customer Retention 52

Customer Retention B2B Strategy Net Promoter Score 52

SurveySparrow

APRIL 12, 2020

There is no single or perfect way to get the full view of what customers really feel and need from our product. Daniel has a wealth of knowledge to share with you today about what ingredients are required to launch a successful software product. And that’s OK. Let’s dive into the interview.

Survey 105

Survey Feedback Software Effort Score 105

Circular Edge

OCTOBER 30, 2020

The Oracle JDE product teams continue to reimagine the business transformation that can be achieved with 9.2 The Oracle JDE product teams continue to reimagine the business transformation that can be achieved with 9.2 enhancements – Safe Harbor Statement – The above is intended to outline general product direction.

Resources 52

Resources Self Service Case Study Innovation 52

BirdEye

NOVEMBER 7, 2023

This blog guides you through the steps needed to close more deals for your car business. Table of contents 31 brilliant car sales email template examples you can use How to write a convincing email to promote your car business? Car sales emails are a crucial part of that effective communication strategy.

Sales 115

Sales Automotive Tips Advertising 115

AWS Machine Learning

MAY 5, 2023

Voxel51 is the company behind FiftyOne, the open-source toolkit for building high-quality datasets and computer vision models. A retail company is building a mobile app to help customers buy clothes. We illustrate how to seamlessly use the two applications together to create high-quality labeled datasets.

Fashion 76

Fashion Training Data Examples 76

Optimove

DECEMBER 30, 2021

We also released twice as many product updates compared to 2020, partnered with some amazing companies, and onboarded dozens of clients we’re thrilled to be working with. Thank you for being here and thank you for our longggg lists of fantastic clients, partners, and employees – who all contribute massively to this blog.

CRM 52

CRM Metrics Marketing Measurement 52

CSM Magazine

JULY 7, 2021

Too many organisations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. Kris McKenzie at Calabrio suggests the secret to success lies in blending voice, and its unfiltered insights, with your CRM to build better customer journeys. .

Customer Journeys 52

Customer Journeys CRM Omni-Channel Touchpoint 52

Michel Falcon Experience

APRIL 7, 2020

In this blog post, I’m going to share the difference and how differentiating the two can be extraordinarily valuable for your business. In this blog post, I’m going to share the difference and how differentiating the two can be extraordinarily valuable for your business. That was four years ago. Customer Service.

Customer Experience 88

Customer Experience Customer Service How To Net Promoter Score 88

Optimove

DECEMBER 15, 2022

Pro tip: This is the perfect time to ship a location-based campaign that hits your customer’s smartphones when they’re near your store. But although Christmas is so close and the holiday season is in full swing, it’s never too late for some last-minute tips to make sure you’re on top of your Christmas marketing game. Bottom line?

Tips 52

Tips Retail Marketing Social Media 52

Circular Edge

APRIL 23, 2021

has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. “In the midst of chaos, there is also opportunity.” – Sun Tzu. Success today requires the agility and drive to constantly rethink, reinvigorate, react, and reinvent.” – Bill Gates.

Resources 52

Resources Self Service Case Study Innovation 52

Gainsight

APRIL 17, 2019

How do you strike a balance when talking to them inside your product? In-app engagements can significantly boost user retention, but overuse them and they’ll hurt your product experience more than they help. In-app engagements are customer outreaches that happen within a product. Pestering them is bad.

Engagement 76

Engagement Effort Score Survey NPS 76

ProProfs Chat

MAY 22, 2020

You’ve probably heard how a good questionnaire is the backbone of any market and social research. But the success of any questionnaire depends on how effortlessly it blends with the needs of the target audience and their ease of giving appropriate inputs. Now, let’s jump straight into how you can create an online questionnaire.

How To 105

How To Survey Feedback Tools 105

Retently

NOVEMBER 21, 2018

Do you know how many customers talk about your brand to others in a positive light? To give you an idea of how it generally works, and to show you what kind of strategies you can put into practice to mobilize your brand promoters, we’ve highlighted some notable examples from the world top companies below. What Is Advocacy Marketing.

Examples 120

Examples Strategy Company Marketing 120

BirdEye

MARCH 17, 2023

In this article, we’ll explore the world of small business consulting and how you can become a successful small business consultant to help business owners get the most out of their business. In such cases, small business consulting services can help businesses streamline their operations, reduce the workload, and improve overall efficiency.

Consulting 98

Consulting Social Media Financial Strategy 98

delighted

JANUARY 22, 2020

Essentially, promoters are your biggest fans and can amplify your company’s strengths, drive referrals , coach new users, and even help guide the product roadmap. Essentially, promoters are your biggest fans and can amplify your company’s strengths, drive referrals , coach new users, and even help guide the product roadmap.

Case Study 40

Case Study Social Media NPS Study 40

BirdEye

OCTOBER 19, 2023

As a local business owner, you likely have concerns and questions about how to grow effectively on Google. As a local business owner, you likely have concerns and questions about how to grow effectively on Google. AI technologies, like Bard, have not had any impact on rankings yet.

Video 59

Video Social Media Consulting Tips 59

SurveySparrow

FEBRUARY 23, 2023

And rightly so – with its effortless survey building, and analytics capabilities. We don’t intend to toot our own horn, but SurveySparrow’s conversational interface is so exciting that it promises 40% more feedback response than usual, making it one of the best product and user feedback tools in the market. Let’s face it.

Survey 52

Survey Multi-Channel Feedback Analysis 52

ProProfs Chat

JUNE 30, 2020

“People don’t care how much you know until they know how much you care”. We’ve covered some of the best selling customer service books that will help you grow as a leader and work towards building better strategies for customer delight. This is a perfect read for people across all professional stages.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Beyond Philosophy

OCTOBER 12, 2016

From the searches we instigate online to the products we order (and when) to the movies we choose in our Netflix Queue, sometimes it seems as if every move we make ends up in a database somewhere. Although, to be honest, I don’t think it is possible to improve on the perfection of Pet Rock 1.0! We live in the data age.

Consulting 60

Consulting Innovation Training Customer Experience 60

Enalyzer

DECEMBER 19, 2017

To go out with a bang, we’ve brought you a roundup of features we released in 2017 that you may have missed. Not only can you create customized messages to thank your respondents for taking the time to complete your survey but you can also redirect them to any URL, this could be your website, blog or another survey. You know what else?

Social Media 62

Social Media Survey Report Software 62

ShepHyken

MARCH 31, 2018

The father of the child who left Joshie behind shared their experience in a blog post. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially.

Social Media 86

Social Media Self Service Customer Service Marketing 86

ViiBE Blog

MAY 31, 2021

Employees are a valuable resource of know-how for company processes and information. So how does a company preserve its employee knowledge in the long term? How do you structure a knowledge base? How do you structure a knowledge base? How do you organize digital information?

Knowledge Base 52

Knowledge Base Self Service How To Software 52

ProProfs Chat

MAY 21, 2021

They give detailed feedback on your product flaws, talk negatively about your brand offerings, and give you a poor rating. They give detailed feedback on your product flaws, talk negatively about your brand offerings, and give you a poor rating. In this blog, let’s understand some techniques on ‘ how to turn detractors into promoters.

Net Promoter Score 52

Net Promoter Score How To NPS Effort Score 52

ClientSuccess

APRIL 7, 2017

Many customer teams are most likely holding their own end-of-quarter meetings, so it’s the perfect time to make sure both organizations are up-to-date on KPIs and goals. Many customer teams are most likely holding their own end-of-quarter meetings, so it’s the perfect time to make sure both organizations are up-to-date on KPIs and goals.

Customer Success 41

Customer Success Strategy eBook Sales 41