ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time. Tri Tuns Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

InMoment XI

MAY 4, 2023

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI Forum in Cologne on June 13 & 14 Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways.

Strategy 295

Strategy Customer Experience How To Loyalty Programs 295

Customer Bliss

NOVEMBER 9, 2017

There’s a continuing focus on brands improving customer experience to lead customer-driven growth. I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. As we look to 2018, we see that technology is impacting a lot of customer experience trends.

Trends 204

Trends Customer Experience Customer Insights Customers 204

Calabrio

NOVEMBER 25, 2020

In fact, technology is the driving force behind the biggest trends confronting contact centers today. With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 130

Contact Center Self Service Analytics Banking 130

ShepHyken

SEPTEMBER 15, 2017

Artificial intelligence (AI) and all of its many uses have seen massive amounts of growth throughout the last year. Additional research shows that AI marketing will, in fact, be a dominant marketing trend this very year. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement? appeared first on Shep Hyken.

Customer Engagement 193

Customer Engagement Engagement Marketing Fashion 193

ShepHyken

OCTOBER 4, 2019

Customer engagement guarantees business growth and success. It is the definitive business growth predictor. According to Gallup research , a fully engaged customer is worth 23% more in terms of share of wallet, profitability, revenue, and relationship growth when compared to an average customer. .

Brands 119

Brands Engagement How To ROI 119

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already. via @matthewxdixon Click To Tweet.

Self Service 141

Self Service Customer Experience Chatbots Chief Customer Officer 141

Fox Metrics

AUGUST 14, 2020

However, maximizing your investment in analytics requires being up to date with industry trends and acquiring new tools to grow your market share. You need to keep track of what experts and industry leaders of thought have to say about the data analysis process, trends, and tools. FoxMetrics Blog 5. Moz Blog – Analytics 10.

Analytics 93

Analytics Data Social Media Analysis 93

Comm100

DECEMBER 8, 2020

To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them. Say someone visits your website looking for more information on the product you offer. Free eBook.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Lumoa

FEBRUARY 14, 2024

External factors like market demand, pricing trends, or competitors’ initiatives can arise at any time, setting off a chain reaction that affects your overall CX. In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own. Reviewing your existing CX strategy is a good place to start.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Knowing the demographic makeup of customers can help identify trends and correlations between certain demographics and customer satisfaction.

Analysis 208

Analysis Survey Feedback How To 208

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. Birdeye’s vast network, encompassing over 150,000 businesses and a treasure trove of millions of reviews, offers a rich data set to discern these trends.

Automotive 111

Automotive Healthcare Hospitality Retail 111

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. Growth-focused topics make this a favorite among product leaders.

Resources 80

Resources Management Conference Groups 80

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Four reasons why email is on the rise Despite the growth of new channels, research from Forrester demonstrates that email is still central to how consumers communicate with brands. Share this page on: Tweet.

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. Expansion opportunities.

Report 91

Report Trends Customer Success Self Service 91

Totango

OCTOBER 18, 2023

Totango accelerates revenue retention and customer growth Last month at Totango Live! , That’s why many CEOs and executive boards are turning to customer success teams to be the drivers for business growth. vital business trends) and externally (i.e., customer health). If you missed Totango Live!,

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

ShepHyken

FEBRUARY 8, 2019

Sure, you can’t please everyone, but you may find that some of these issues are becoming an unwanted trend. Through careful planning and execution, you can utilize feedback as a vehicle of change for organizational growth and an improved experience for your customers. however, collecting data is not enough.

Omni-Channel 94

Omni-Channel Feedback Customer Experience Data 94

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth. Additionally, our CAB members are buzzing about AI. Retention is the new acquisition.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Totango

APRIL 4, 2024

While acquisition and new logos will always contribute to a part of growth, the ongoing engagement, support, and alignment between CS and sales solidify customer relationships driving long-term, sustainable revenue. Both CS and sales organizations must share that growth responsibility to see healthy revenue gains. Who isn’t?

Sales 89

Sales Customer Success Customers Communication 89

NICE inContact

AUGUST 16, 2019

It used to be possible to win with a top product or a competitive price, but more than ever, customer experience is now top of mind for consumers — and crucial for bottom-line growth. Consumer preferences are trending towards what’s easiest: channels that make it simple to engage. These are trends you can’t afford to miss.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. If we talk about smart or intelligent apps, businesses that are into customer service or sales are the ones who have been witnessing continuous growth. Shep Hyken.

Government 88

Government Technology Trends Social Media 88

Customer Bliss

JUNE 9, 2021

Companies that practice what I call “ leadership bravery ” are choosing to reverse the trend on business practices that have defined their industries. As a result, they are earning customer raves and growth. Fred Reichheld was one of the first to connect the dots between “golden rule behavior” and business growth.

Leadership 288

Leadership Hospitality Customer relationships Company 288

Customer Bliss

SEPTEMBER 28, 2017

Silos need to align for the customer to have the best experience possible, and when the customer has that best experience possible, that’s really the place where revenue and growth reside. There is a large topic that I feel we don’t address enough in CX circles, though, and I wanted to dedicate a quick blog to it.

Omni-Channel 250

Omni-Channel Competitive Advantage Retail Conference 250

ShepHyken

JUNE 1, 2018

According to the Global Consumer Trends, 90% consumers expressed how a live chat button gives them the boost, a confidence to approach an online platform and know the product better. Once the growth is on roll, you can always think of shifting on to a better plan that gives you access to all premium features too. Jason Grills is a Sr.

Software 101

Software Comparison Customer Satisfaction System 101

Comm100

SEPTEMBER 12, 2023

From shifting demographics and fluctuating state funding to the growth of alternative postsecondary education, schools must adopt a systematic approach to recruitment in order to succeed. What are your enrollment trends? Read on Blog The post Strategic Enrollment Management – A Helpful Starter Guide appeared first on Comm100.

Management 156

Management Financial Resources Strategy 156

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 72

Trends Marketing Video Consumers 72

ChurnZero

DECEMBER 27, 2019

Along with one too many holiday parties, the year’s end brings reflections and roundups of the most popular trends from the past 365 days. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

Retently

JULY 11, 2022

If your company is charging the clients on a monthly basis, signing up new customers and keeping them onboard has an incredible impact on your revenue, growth rate and profits. Luckily, you can accurately calculate and project monthly recurring revenue trends using your NPS data. Understand the true value of Promoters.

NPS 158

NPS Net Promoter Score Company Tips 158

Retently

NOVEMBER 17, 2023

If the goal of your marketing efforts is to fuel long-term growth through real word of mouth, you must pay attention to your Net Promoter Score over the long term. If you’re preparing to start a growth-focused marketing campaign, one of your first steps should be to carry out an NPS survey.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. The 20 Best SaaS Blogs You Must Follow. Readers can access a wealth of industry news, latest trends, roundups, and interviews.

B2B 23

B2B eBook Social Media Metrics 23

Totango

OCTOBER 12, 2022

While acquiring new customers is essential, ongoing development and deepening of relationships with existing customers is also vital for growth. Continuing a trend from previous years, product management and operations teams emerged as key collaboration partners.

Customer Success 110

Customer Success Culture Survey Customer Journeys 110

Bob Hayes

DECEMBER 29, 2014

I’ve counted the pageviews of each blog post for 2014 and present them here in my end-of-year summary. I was surprised that my blog post on the role of empathy in the customer experience received the most pageviews this year. Other top posts reflected Big Data trends, data science skills and measuring employee empowerment.

Metrics 76

Metrics Net Promoter Score Data NPS 76

Totango

MARCH 30, 2021

For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? Well, that is exactly the scenario that Wisr faced in 2020, experiencing just over 300 percent growth in one wild and crazy year. Sign up for Totango for free today at Totango.com/sign-up.

Customer Success 118

Customer Success Customer Journeys How To Customers 118

SurveySensum

NOVEMBER 3, 2023

64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.

Trends 52

Trends Self Service Customer Service Chatbots 52

Totango

JULY 6, 2021

In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. It helps you predict your future performance if current customer loyalty trends hold. Measure Customer Loyalty to Manage Customer Growth. How Do You Measure Customer Loyalty?

Loyalty 110

Loyalty Net Promoter Score Measurement NPS 110