BirdEye

NOVEMBER 15, 2023

For local businesses and brands, effectively leveraging Google’s suite of products presents a major opportunity to attract and retain customers. With the rise of AI and automation, new possibilities have emerged for optimizing digital presence across Google search, maps, profiles, reviews, ads, and more.

Brands 111

Brands Data Technology Consumers 111

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 110

Travel Marketing Social Media Hotels 110

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. I prefer to check the ones that most apply to me and my role.

Tips 110

Tips Social Media Leadership Exercises 110

BirdEye

APRIL 25, 2023

Are you looking for ways to promote your business locally? If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Publish a blog or newsletter 5. Claim your Google Business Profile 6. Create online business listings 7.

Social Media 98

Social Media How To Advertising Sports 98

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable.

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

MARCH 22, 2024

Struggling to get more traffic from Google? Many businesses want to leverage Google My Business (currently Google Business Profile) but feel overwhelmed by the options. Despite the widespread adoption of listings, numerous businesses fail to fully capitalize on this opportunity.

Examples 59

Examples Multi-Channel Sales Industry 59

BirdEye

SEPTEMBER 6, 2022

If you own a business with a physical location, you probably rely on the customers in your area to drive most of your revenue. Most of them are searching online for the products or services you provide before they find your business. Claim and optimize your Google Business Profile 2. Use online business directories 4.

Marketing 98

Marketing Guidelines Industry Examples 98

BirdEye

MAY 1, 2023

In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business. Customer reviews play a vital part in that process.

Examples 97

Examples Social Media Video Feedback 97

ShepHyken

FEBRUARY 2, 2018

They even announced over the speaker that I was on the plane and for everyone to wish me luck in my marriage.”. The bride ended her review on Southwest’s page by writing, “I don’t think people give enough good reviews only bad reviews, and I wanted to acknowledge these people and that it meant a lot to me and my group.

Customer Service 85

Customer Service Airlines Culture Survey 85

BirdEye

OCTOBER 25, 2023

Visibility is the cornerstone of business growth and success. Online listings play a crucial role in every business’s digital strategy. However, there is so much a business needs to know, monitor, and leverage to make the most of listings. After listings, reviews determine a business’s online success.

Tools 105

Tools Strategy Marketing Trends 105

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. What came to my mind was that customers behave like kids sometimes. I shared this idea with my colleagues from the content team, and they were outraged: “What? Decide what to write about on your blog. We’ve all seen it.

Social Media 66

Social Media Ecommerce Guidelines Customer Service 66

BirdEye

APRIL 18, 2023

Did you know that 50% of businesses fail within the first five years? This means for business owners, advertising locally is essential to keep the doors open and reach the target audience in the local market. In this blog post, we’ll share 25 local advertising ideas to help you reach those goals.

Advertising 98

Advertising Social Media ROI Strategy 98

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Read full review “Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

BirdEye

OCTOBER 19, 2023

Experts say that over 90% of local searches originate on Google. This statistic underscores the immense importance and competitiveness of this platform for all local businesses, especially those operating from multiple locations. As a local business owner, you likely have concerns and questions about how to grow effectively on Google.

Video 59

Video Social Media Consulting Tips 59

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. She chooses the Refinery Hotel, with 680 google reviews. Customers today will engage with your business if they feel a connection during their entire experience interacting with your company.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. Why insurance review websites matter for your business Which insurance review sites are best for your type of coverage?

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

FEBRUARY 29, 2024

Google reviews soared by 15%, capturing 79% of all online reviews. Each business location, on average, received 66 new Google reviews. These statistics underscore Google’s dominant position in the review ecosystem and emphasize the critical importance of online reviews in the real estate industry.

Examples 59

Examples Trends Financial Communication 59

ShepHyken

JANUARY 11, 2019

Here, we will first discuss why closing the loop is important, then provide three examples of how to grow your business thanks to customer feedback, and finally explain how to implement something like this in real life, using technology! My friend Ann-Margaret used to be an accountant. Why the customer feedback loop is important?

Examples 92

Examples Feedback Strategy NPS 92

Helen Dewdney

JULY 26, 2017

Although this blog is about consumer rights and how not to get fobbed off, I thought it might be useful to share some good money blogs with you. There are of course thousands of blogs out there run by people keen to share their ideas and sometimes you may stumble across them and some that are equally as good that you don’t.

Tips 0

Tips Financial Travel Banking 0

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 64

Marketing Social Media Advertising Chatbots 64

ReviewTrackers

DECEMBER 10, 2019

Google My Business. You can claim a listing by signing up on the Yelp for Business Owners page. First-time Yelp listing owners should also take a look at our comprehensive Yelp business guide. . For more information, check out the Wellness.com Business FAQ Page. Google My Business.

Healthcare 132

Healthcare Hospitality Insurance Comparison 132

ReviewTrackers

JULY 1, 2020

Here at ReviewTrackers, we are committed to helping businesses effortlessly manage their online reviews , in ways that save time and maximize productivity. Introducing: Google and Facebook Integrations. ReviewTrackers integrates with Google My Business and Facebook to enable in-app responses to reviews posted on those two sites.

Net Promoter Score 123

Net Promoter Score Social Media Automotive Customer Relationship Management 123

BirdEye

AUGUST 5, 2022

As a local business owner, you’re always looking for new ways to increase your online sales. So you’ve likely heard about Google Merchant Center — a free tool that lets local businesses create, manage, and advertise their product catalogs online. What is Google Merchant Center?

Sales 105

Sales Tools Video Guidelines 105

NICE inContact

MARCH 11, 2019

And how will it impact our businesses? I recently upgraded my phone. My new device is chockful of bleeding-edge features. I recently upgraded my phone. My new device is chockful of bleeding-edge features. Except… my 5-year-old daughter was able to unlock my device! In my case, no worries!

Self Service 160

Self Service Healthcare Chatbots Customer Retention 160

ShepHyken

JUNE 28, 2021

Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. My Comment: We start off this week with Newsweek’s list of America’s BEST customer service companies. Then do a Google search for articles about their success. So, what to do with this list?

Customer Service 141

Customer Service Government Customer Service Training Loyalty 141

ReviewTrackers

AUGUST 7, 2019

Is there a way to remove or delete a Google review? And it’s a question that’s typically asked with some measure of frustration: after all, if you’re managing a business, a negative review on Google can blemish your online reputation, especially if the review stands out in a search result for your business on Google.

How To 101

How To Feedback Social Media Policies 101

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Companies like Dominos Pizza and Mila, an on-demand tech support startup, have seen great success integrating chatbots into their business models. Shep Hyken.

Company 91

Company Customer Experience Airlines Chatbots 91

BirdEye

OCTOBER 26, 2023

They are a powerful tool for businesses to gain credibility, build trust, and promote their products and services. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. I can barely remember my email password.

Brands 116

Brands Multi-Channel Consulting Report 116

BirdEye

AUGUST 5, 2022

As a local business owner, you’re always looking for new ways to increase your online sales. So you’ve likely heard about Google Merchant Center — a free tool that lets local businesses create, manage, and advertise their product catalogs online. What is Google Merchant Center?

Sales 97

Sales How To Tools Video 97

Daniel Group

APRIL 13, 2022

This edition of Success Strategies focuses on growing your business through referral marketing with the foundation of excellent Customer Experience. Growing your business through referrals is a sound and sustaining way to expand. Top 3 Customer Experience Building Blocks to Grow Your Business!

Marketing 98

Marketing B2B Tips Feedback 98

BirdEye

AUGUST 28, 2023

Both positive and negative online customer reviews matter greatly to every business, especially those in the hospitality industry, such as restaurants and catering services. Restaurant business owners often wonder how to start seeking reviews from customers, influencers, and critics. But the process can be complex.

How To 52

How To Feedback Software Entertainment 52

ReviewTrackers

JANUARY 22, 2020

Optimizing a website for local search results is a top priority for any business. Spruce Up Your Google My Business Page. Chances are that your business is listed across multiple sites like Google, Facebook, Yelp, and Foursquare. Spruce Up Your Google My Business Page. Spread the Word.

Tips 111

Tips Groups Feedback Survey 111

BirdEye

OCTOBER 31, 2023

In this blog, you’ll learn how to brainstorm name ideas, check business name availability, and ultimately secure a name that aligns with your brand vision and paves the way for your success. Table of contents What is a business name? A business name refers to the official, legal name under which your company operates.

Social Media 111

Social Media How To Tips Brands 111

BirdEye

MAY 22, 2023

Moreover, if you forget your scheduled meetings, you could lose clients or miss out on a great opportunity to generate new business. While there are many appointment schedulers in the market, most might not suit your business needs. Many business models and professionals who manage a schedule can benefit from a scheduling app.

Self Service 98

Self Service Software System Social Media 98

ShepHyken

JUNE 23, 2017

I like the live chat option becasue I can immediately get in touch with a representative to ask my questions without having to wait. Some less proactive businesses will do just that, however, they will not be the next eBay or Virgin! Simplify how they can contact your business by giving them the choice to chat or to fill in a form.

Engagement 76

Engagement Banking B2C Exceptional Customer Service 76

BirdEye

APRIL 20, 2023

In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. From optimizing your website to leveraging social media, we’ll cover everything you need to know about local lead generation so that you can start growing your business today.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

ReviewTrackers

APRIL 23, 2018

Is there a way to remove or delete a Google review? And it’s a question that’s typically asked with some measure of frustration: after all, if you’re managing a business, a negative review on Google can blemish your online reputation , especially if the review stands out in a search result for your business on Google.

How To 111

How To Feedback Social Media Policies 111