Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. This report highlights how different companies across several industries leveraged Centercode to decrease time spent testing, increase engineering efficiency, and save millions of dollars in potential costs from undiscovered bugs. How to Decrease Beta Testing Costs by 40% (Blog).

eBook 75

eBook Case Study ROI Roadmap 75

Lumoa

FEBRUARY 16, 2023

You need to know how they use your products or services and what they expect from you. It could cover products, services, prices, and brand perception. Learning what your customers think about your products or services isn’t difficult. Insights from data analytics can help create new product designs or services.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Depending on the organization impacted, this can include (for instance) some of the following items: Fixes to the existing product (e.g. It includes service, packaging, the actual product itself and more.”

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Playvox

JUNE 15, 2022

That said, tags can also be one of the most significant sources of product-support collaboration and whole-company education that exists. For support, the product team can feel like a black box — there’s little insight into what they do, how they do it, or what they’re motivated by. They’re constantly strapped for bandwidth and energy.

Case Study 52

Case Study Data Customer Success Strategy 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Feedback 52

Feedback Social Media Customer Retention Survey 52

kommunicate

APRIL 1, 2020

The latest version of Kommunicate includes multilingual support for tags, bug fixes, latest iOS SDK and agent app. The post Here’s What’s New from March 2020|Kommunicate Product Updates appeared first on Kommunicate Blog. if you haven’t read the previous release notes, please head here.

Meeting 52

Meeting Tools Customers 52

kommunicate

MARCH 3, 2020

The February release consists of Zapier integration, other major improvements & bug fixes. The post Here’s What’s New from February 2020|Kommunicate Product Updates appeared first on Kommunicate Blog. If you have missed the previous updates, please read here.

Connections 52

Connections Tools 52

kommunicate

MAY 9, 2019

We pour a lot of passion and creativity into making our product better each and every day. The April version of the product release includes the Latest version of IOS and Android SDK’S, Bug fixes, Improved UX and feature releases. If you have missed previous versions of product updates, head here.

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Education Services Group

MARCH 15, 2023

They cross-reference the survey responses with support tickets and notice that a particular bug has an increase in customer feedback related to the same product bug issue. CS Ops notifies Product that the bug in question is causing significant disruption, and Product prioritizes the fix.

How To 52

How To Social Media NPS Effort Score 52

Lumoa

JUNE 9, 2020

Identify Barriers in the purchasing process When customers have committed to buying something, the worst thing that you could do is put a barrier in front of them actually purchasing or receiving the product. Take the time to understand where and why your purchasing process doesn’t hold up, and dedicate resources to fixing it.

Ecommerce 208

Ecommerce Customer Experience Customer Journeys Feedback 208

GetFeedback

FEBRUARY 18, 2019

While many teams might be able to handle this process, a customer-facing success or support team can capitalize on their relationship-building skills and product knowledge to make NPS survey follow-ups a success. For more on this group, check out our blog post on best practices for turning NPS Promoters into brand advocates.

NPS 199

NPS Net Promoter Score How To Effort Score 199

Thematic

JANUARY 5, 2020

To do this I decided to use Thematic to answer my question by discovering product insights in banking app reviews. Now let’s compare this to similar product insights we discovered in Simple’s app reviews. And these issues are often simple fixes that can have big impacts to your user experience. The bottom line.

Banking 117

Banking Poor Customer Service Feedback Report 117

GetFeedback

MARCH 13, 2019

The Net Promoter Score (NPS) metric is the perfect way to determine which customers are your brand advocates (NPS Promoters), which customers are moderately happy with your brand (NPS Passives), and which customers have encountered a bad experience along the way and would not recommend your services or products (NPS Detractors).

NPS 186

NPS Net Promoter Score How To Survey 186

Centercode

MARCH 18, 2020

Pop quiz: does the state of your product impact tester engagement during Customer Validation projects? As you’ve probably guessed from the title of this blog post, the answer is “absolutely.” ” Stopping issues, critical errors, or tons of small bugs can cause tester engagement to decrease dramatically.

Engagement 52

Engagement Customer Journeys Roadmap Feedback 52

GetFeedback

MAY 4, 2018

This is especially true for product teams, who are increasingly separated from the end users they’re building for. Here are some simple tips on re-engaging your end users and building a customer-centric product strategy. Creating a Product Strategy that Drives Adoption. If you could fix one thing, what would it be?

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

kommunicate

SEPTEMBER 6, 2019

The August release includes the latest version of iOS SDK, Bug fixes and major improvements in Web App. The post Here’s What’s New from August 2019 | Kommunicate Product Updates appeared first on Kommunicate Blog. If you have missed July release updates, read here.

Tools 40

Tools Customers 40

Cyara

MARCH 8, 2018

With the Cyara Cloud, you get an evergreen environment that is constantly on the current release, and has quick access to bug fixes and enhancements, as well as easy access to new product trials. And, with two completely redundant sites per region, our investments in hosting enable us to sustainably deliver less than 0.1%

Software 52

Software Company Contact Center Call Center 52

Totango

MAY 5, 2021

This information can, in turn, influence product updates, customized offerings, and internal workflows. By measuring product experience, as a facet of customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service.

Measurement 118

Measurement Effort Score Customer Experience Data 118

Kayako

MARCH 18, 2019

While there may be some that are very specific to your company (that have to do with your product or service), there are also several that are uniform across support. In fact, they probably care a lot about your product, otherwise, they wouldn’t reach out trying to help you improve it. There is a bug in your product .

Customer Service 139

Customer Service How To Policies Customers 139

kommunicate

MARCH 4, 2019

For the previous version of Kommunicate Product Updates, head here. In the February version of the Product Updates, we have come up with some important feature releases, design and UX improvements, and a few bug fixes to improve your overall experience with Kommunicate.

CRM 40

CRM Sales 40

kommunicate

FEBRUARY 4, 2019

Now that we have all come out of our holiday mood, time for some important product updates. Read along to know more about the latest development, feature releases, performance improvements, and bug fixes. For previous versions of Product Updates, head here.

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Daniel Group

AUGUST 19, 2020

As a large, midwestern specialized equipment dealer, our client provides sales, product support, and rental services to business-to-business customers. Following the precepts of Paul Akers, they started a “fix what bugs you” campaign. Rather than trying to fix everything, the focus was now on one major thing. .

Net Promoter Score 59

Net Promoter Score Customer Experience Effort Score NPS 59

kommunicate

JANUARY 9, 2019

Meanwhile, here at Kommunicate, we cooked some interesting features up, fixed a few bugs and improved the overall performance. The post Here’s What’s New from December 2018 | Kommunicate Product Updates appeared first on Kommunicate Blog. For previous versions of Release Notes, head here.

Customers 40

Customers 40

Beyond Philosophy

JUNE 1, 2023

Now, my perception was that the microphone’s app had a bug, so the context of my experience was influenced by feeling hassled to fix something that was supposed to work but wasn’t through no fault of my own. However, my products are not the only ones on display, so the imagined context doesn’t exist.

Call Center 78

Call Center Retail Course Customer Experience 78

SurveySensum

OCTOBER 24, 2023

Do you want to stay updated with your customer needs and preferences to enhance your product? Well, product feedback surveys are the way to go! And improve your products as per your customer needs and expectations – giving you a competitive edge. Sounds good but, what exactly is product feedback?

Feedback 52

Feedback Survey Strategy Social Media 52

ClientSuccess

SEPTEMBER 21, 2020

After all, they’re both about serving the customer and ensuring they’re finding success with your product or service, right? Each customer has different needs and uses for your product, so it’s up to the Customer Success Manager (CSM) to thoroughly understand each customer and to be their champion throughout their entire customer journey.

Customer Success 65

Customer Success B2B eBook Customers 65

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

Playvox

AUGUST 23, 2022

From issues they’ve been having with your business’ products to bug reports, as well as requests for new features and customer feedback (both positive and negative), you have a wealth of useful information at your fingertips. Previously, businesses were focused on getting new customers, and getting them to purchase a product.

Trends 52

Trends Analysis Customers Loyalty 52

Comm100

JULY 20, 2021

They reach out for support and the chatbot automatically responds and directs them to the product they’re looking for, and boom – the chatbot has solved the problem, secured a sale, and left a good impression on that person. Some may be subject to bugs, which lowers the quality of the user experience.

Chatbots 143

Chatbots Customer Service e-support Customers 143

Beyond Philosophy

NOVEMBER 11, 2021

In particular, call centers are bugging me. It’s likely not what they were saying is wrong with the product or how the employee screwed up the service. Direct Line said that it wasn’t their responsibility to fix whatever was happening with the vehicle; I disagreed. Empower your people. Be fast, stupid.

Policies 153

Policies Insurance Call Center Financial 153

Centercode

JANUARY 28, 2019

This blog post will explore the most common obstacles to proving program value, then share tactics to overcome them straight from our in-house customer testing services team. You then need to turn that unorganized feedback into insights that reflect your target market’s relationship with your product. But that’s not enough.

Tips 63

Tips Analysis ROI Metrics 63

VDS

MARCH 17, 2023

The timeline below reflects the Genesys plan for the end of the sale, end of maintenance, and end of support for all PureConnect products. If you have perpetual premise licenses, then the system can continue to be used, but you will not receive support or bug fixes after the end-of-life date of July 31, 2025.

Contact Center 52

Contact Center Self Service Policies System 52

Kayako

MARCH 21, 2017

They do expect you to fix things when they go wrong. What are the key reasons customers remain loyal to a product, service or organization? “The most picky and hard-to-please customers are also the ones leaning in the most who are trying to make your product a crucial part of their workflow. Donald Porter. ” Eva.

Interaction 211

Interaction How To Self Service Customers 211

Totango

OCTOBER 20, 2020

This information can, in turn, influence product updates, customized offerings, and internal workflows. By measuring customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service. The Importance of Measuring Customer Experience.

Measurement 84

Measurement Effort Score Customer Experience Data 84

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. The lack of timely software updates and bug fixes. What is a Product Survey?

Survey 52

Survey Comparison Feedback Tips 52

SurveySensum

NOVEMBER 8, 2023

In this blog, we are going to explore the hot topic of CX automation from A to Z. Personalized product recommendations : By analyzing customers’ purchase history, AI can show product recommendations that might be an exact match for the client’s needs. This saves the customer time to browse through various categories of products.

Customer Experience 52

Customer Experience Chatbots How To Effort Score 52

CustomerSuccessBox

MAY 17, 2022

Often when a resolution is needed for a problem, it is the customer service representatives who take care of the fixes. So, understanding customer experience can aid in coming up with a fix, and acknowledging the same with a thank you is good sometimes. Suggesting your solution to the problem is a fix that they can rely on.

Course 52

Course Training Customers Customer Service Representative 52