AWS Machine Learning

MARCH 4, 2024

Haiku is the fastest and most cost-effective model on the market. It can navigate open-ended prompts, and novel scenarios with remarkable fluency, including task automation, hypothesis generation, and analysis of charts, graphs, and forecasts. It is a fast compact model for near-instant responsiveness.

Innovation 135

Innovation Travel Financial Exercises 135

GetFeedback

JANUARY 19, 2020

Staff & service. To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . Cleanliness. Amenities.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

Uniphore

OCTOBER 26, 2021

Customers can now view and take advantage of the services expertise, capabilities , and complementary technology of the partners in Uniphore’s Unite program to achieve these returns. “Uniphore has always been committed to building a robust partner ecosystem to support our customers.

Innovation 179

Innovation Rewards Programs Return on Investment Resources 179

CX Accelerator

SEPTEMBER 16, 2022

Product Marketing Specialist InvGate. Something authentic and concrete like “how do you share user research among the teams?” will help you not only validate that user research exists, but you’ll also be able to hear how they collaborate on the research itself. How is research shared, discussed, distributed and analyzed?

Study 208

Study Case Study Consulting Culture 208

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Companies do marketing, sales and CRM – the customer does the experience! How to overcome those challenges? So, what should we expect in the nearest future?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Lumoa

DECEMBER 15, 2022

VoC analytics improves products, services, and processes to meet consumer expectations better. Think marketing, sales, service, and support. Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. What is Voice of Customer Analytics?

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

Uniphore

OCTOBER 21, 2021

Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market. This empowers business users to accelerate the rapid development and quick implementation of next-gen customer experience applications across self-service and agent-assisted interactions.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189

Ascribe

MARCH 12, 2024

Welcome to the debut episode of the Ascribe podcast, where industry leaders Gustav Jaeckel, Ascribe’s Managing Director, EMEA, and Chrissy Stevens, Ascribe Vice President, Services, share experiences and insights on the market research and customer insights industries.

Exceptional Customer Service 52

Exceptional Customer Service Innovation Industry Software 52

GetFeedback

JANUARY 12, 2020

According to Forrester Research , “CX leaders outperformed CX laggards on both stock price growth and total returns.” According to Forrester Research , “CX leaders outperformed CX laggards on both stock price growth and total returns.” Customer service takes too long to answer the phone. And for good reason. The product failed.

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

ShepHyken

MAY 17, 2019

Data from NewVoice Research revealed that 53% of customers switched brands because they felt unappreciated. Perhaps you offer a high-quality product or service, giving consumers the satisfaction they deserve. Offering half-baked solutions to customer problems is a far cry from the excellent service they desire.

CRM 109

CRM Comparison Report Loyalty 109

ShepHyken

SEPTEMBER 13, 2019

Consumers compare your live chat response times with the best service they’ve experienced – regardless of industry. In the event you’re lacking the knowledge required to respond to a query, take the time to research the topic and find the best possible answer. . Be quick to accept live chat requests. Be sure of your answers.

Customer Experience 108

Customer Experience Self Service Knowledge Base Communication 108

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team.

Tools 52

Tools Software Marketing Analytics 52

SuiteCX

FEBRUARY 18, 2020

The confusing part is that a number of tools all call themselves “Customer Journey Tools” which tends to muddy the market. Here’s what we see as the distinct market segments operating under the customer experience/journey banner: 1. They still require work as most are executed at the end of an interaction set.

Customer Journeys 274

Customer Journeys Effort Score CRM CEM 274

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. This document contains over 100 highly detailed technical reports created during the process of drug research and testing. This post is co-written with Ilan Geller, Shuyu Yang and Richa Gupta from Accenture. AI delivers a major leap forward.

Government 100

Government Report System Guidelines 100

ChurnZero

MARCH 10, 2023

By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. If so, this article is for you! Let’s get started!

Examples 98

Examples Tips Customer Success Analysis 98

Ascribe

JANUARY 24, 2024

By Rick Kieser, Ascribe CEO Market Research has been around for about 100 years. Some might say we are set in our ways, but in reality the industry has been rapidly innovating in response to marketing changes, technology, and other challenges. Few marketing people had the time, resources, or motivation for such an effort.

Analysis 52

Analysis Innovation Analytics Industry 52

Customer Bliss

SEPTEMBER 28, 2021

billion hours every year waiting for and receiving medical care for themselves or others—time the researchers valued at $52 billion. Why not be the company that opens the door to calm, and honors your customers’ time with pleasure and ends the experience with care? Greeting to Service in Less than 5 Minutes. Deliberate Choices.

Case Study 194

Case Study Study Healthcare Hospitality 194

ShepHyken

MAY 11, 2018

This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. When customers call the shots, having a good CX and offering fantastic customer service will benefit your business all around.

Trends 98

Trends Customer Service Video B2B 98

Retently

MARCH 29, 2023

To show you the bigger picture, this is more than 70 percent of annual sales for the leader in this market segment – Mercedes Benz C-Class. This huge success actually shows us the big picture of how markets work. A good product that appeals to the consumer is the deepest core of marketing, which is very hard to achieve.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

SurveySparrow

APRIL 12, 2024

This blog will solve the confusion about polls vs surveys! Surveys can have open-ended questions for qualitative insights. They are the best if you aim to do research, measure customer satisfaction , or map customer behavior patterns! Yes/No) What are your biggest challenges when [action related to your product/service]?

Survey 52

Survey Net Promoter Score Effort Score Comparison 52

CSM Magazine

DECEMBER 19, 2023

And looking at the competition in the market, you might also need to invest in digital marketing. According to statistics, around 60% of small businesses rely on digital marketing, whereas 90% use some form of advertising for promotion. Digital Nomad HQ offers full-suite digital marketing services for small businesses.

Strategy 52

Strategy Social Media Advertising Analytics 52

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. 20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Live chat is a must-have tool for your business, and this blog post is going to cover exactly why that is.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

ShepHyken

APRIL 19, 2019

In fact, roughly 80% of consumers believe the most important part of good service is the ability for a company to respect their time. In fact, roughly 80% of consumers believe the most important part of good service is the ability for a company to respect their time. Why Simple is Sometimes Best.

Survey 101

Survey Feedback Retail Consumers 101

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. Live chat is typically used by sales, marketing, and customer support. What is live chat? . The reasons for this are simple.

Video 246

Video Social Media Software Knowledge Base 246

ChurnZero

MARCH 10, 2023

By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. If so, this article is for you! Let’s get started!

Examples 75

Examples Tips Customer Success Analysis 75

AWS Machine Learning

SEPTEMBER 28, 2023

By using AWS generative AI services, the team has developed a system that can ingest and comprehend massive amounts of unstructured enterprise content. Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations.

Knowledge Base 94

Knowledge Base Chatbots Self Service System 94

SurveySensum

SEPTEMBER 19, 2023

So, with this blog, we will go through 40+ in-app survey questions and some best practices to help you frame your questions better. But first, let’s start by understanding – what are in-app surveys. So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. What products, right? Let’s understand.

Survey 52

Survey Data User Experience Customer Satisfaction 52

Ascribe

SEPTEMBER 16, 2023

Marketing research has traditionally been hesitant and slow to adopt change as an industry. To increase the value of these tools, researchers will benefit from understanding them and what they can do to help now and in the future to satisfy the ever-increasing demand for lower costs, greater efficiency and faster and better insights.

Analysis 52

Analysis Social Media Case Study NPS 52

SurveySparrow

OCTOBER 12, 2023

In this blog, we will look into how questionnaires can transform the way you make decisions. These questions can vary widely, from multiple-choice queries to open-ended inquiries. These questions can cover a wide range of topics, helping researchers, businesses, and educators understand opinions, preferences, behaviors, or facts.

Examples 52

Examples Survey Analysis Groups 52

Beyond Philosophy

JULY 16, 2020

We discussed this concept on a recent podcast with guest Zoey Chen, assistant professor of marketing at the University of Miami School of Business. Chen said previous research had a couple of ideas about why the Return Trip Effect occurred. I love the subject and discussing the behavioral sciences that explain it.

How To 194

How To Training Consulting Feedback 194

Comm100

NOVEMBER 15, 2022

The importance of customer service cannot be understated. A positive customer service experience makes 94% of consumers more likely to purchase. With a higher value placed on customer service comes higher expectations too. In fact, 99% of customers believe that companies need to improve their support offering.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

BirdEye

MAY 10, 2023

That’s where a great marketing strategy comes into play. In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing. Table of contents What is a marketing strategy? Content marketing Attract potential clients and generate revenue with high-value content.

Examples 98

Examples Strategy Tips Marketing 98

Clarivate

MARCH 17, 2022

Highly Cited Researchers are making a significant impact in sustainability research. In this blog post, we put a spotlight on those focusing on the first two Sustainable Development Goals, No Poverty and Zero Hunger. At Clarivate, we serve the STM research and publishing communities.

Analysis 98

Analysis eBook Study System 98

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. In the end If we saw you at ICE, we hope you loved it as much as we did.

Sports 59

Sports CRM Conference Groups 59

Calabrio

DECEMBER 18, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. “I Rise of the Research Team. The amount of data worldwide is doubling every three years with no end in sight. Digital Customer Service technology captures previously-unavailable contextual data about engagements.

Contact Center 162

Contact Center Leadership Self Service Analytics 162

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. I think a great self-service option is key for everyone. Shep Hyken. Three-quarters of U.S.

Self Service 79

Self Service Omni-Channel Social Media Retail 79