CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” The response was so good that it begged to be a blog post. Listen to the voice of employee. Learn about your competitors.

Survey 345

Survey Social Media Contact Center Call Recording 345

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. Employee Experience. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. Customer Journey Mapping.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

CX Accelerator

JANUARY 11, 2021

by Jeremy Watkin and Community. The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In this article, I’ll share some of the words from members of our community as a way of celebrating his life.

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . Show involvement in local community. With this in mind, credit unions should do more to celebrate their community involvement if they want to attract future members.

Chatbots 224

Chatbots Social Media Banking Omni-Channel 224

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CX Accelerator

JANUARY 11, 2021

by Jeremy Watkin and Community. The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In this article, I’ll share some of the words from members of our community as a way of celebrating his life.

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” The response was so good that it begged to be a blog post. Listen to the voice of employee. Learn about your competitors.

Survey 182

Survey Social Media Contact Center Call Recording 182

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s the hub of our thought leadership, our perspective on current events, our “x marks the treasure” spot for our social communities! I hope these blogging tips will help you, too. Consider if you can add value or share your insight from there.

Tips 110

Tips Social Media Leadership Exercises 110

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. You are also very well aware of where you want to go; RevOps, with 69% of you saying your primary reason for gathering customer insights is to increase revenue and reduce churn.

How To 208

How To Self Service Banking Customer Satisfaction 208

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Set a weekly time slot on your calendar to interact with your Slack community friends. Blogs for Product Managers. Young [Free].

Resources 80

Resources Management Conference Groups 80

CX Accelerator

OCTOBER 28, 2020

Collected and written by your CX DJ, Jeremy Watkin. ,, In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX playlist. Let’s look at what the CX Accelerator community came up with. Tune into and join the CXQOTD conversation every day on ,, Twitter , LinkedIn, or in the CX Accelerator Slack community.

Culture 281

Culture Customer Centricity Video Groups 281

Alida

OCTOBER 1, 2018

It’s that kind of thinking that inspired BuzzFeed to activate their insight community ?to Member Hubs are the focal point of the insight community experience,?a a place where BuzzFeed can centralize and share the results of ongoing customer feedback and insight with members of their insight community, the?BuzzKeepers.

Engagement 189

Engagement Tips Advertising Innovation 189

Steve DiGioia

MAY 17, 2021

According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems. To that end, employees receive no sales commissions and have no sales quotas. On my blog, I’ve written about the H.E.A.R.T. Use the C.A.R.E.S.

Customer Service 341

Customer Service e-support Self Service Customers 341

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 59

Social Media Tips Sales Advertising 59

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. Readers have commented that they love the hands-on tips and advice, as well as each chapter being just long enough to gain insight and inspiration yet short enough to be able to read in a coffee break. “ ”Who should read the book?

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

CX Accelerator

OCTOBER 7, 2019

How will you analyze and interpret results to gain insights and uncover trends?How Step Three: Collaborate and Listen to Employees A company’s growth and profitability are linked to the satisfaction of its workforce. The customer experience begins with your staff and their employee experience. NPS, CSAT, CES, etc.)?How

Strategy 261

Strategy Customer Experience Contact Center Return on Investment 261

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." blog linkedin twitter Why? blog linkedin twitter Why?

System 338

System Effort Score NPS Net Promoter Score 338

Lithium

APRIL 5, 2022

Leaders and executives, especially in the contact center, are struggling to backfill empty seats and train incoming employees — and they're paying mightily for it. Our latest release delivers new tools that will help you keep employees — and customers — happy for years to come. Read the full Spring Launch blog. Communities.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

Alida

DECEMBER 20, 2017

We’re wrapping up 2017 with a recap of the biggest stories of the year from the Vision Critical blog. Subscribe to the Vision Critical blog newsletter for more stories like these in 2018. Insight-driven businesses take off. According to Forrester, insight-driven businesses are on track to steal $1.2

Retail 154

Retail Study Innovation ROI 154

GetFeedback

FEBRUARY 6, 2019

This will not only give you some insight, but it will also help the user love your business once more. This phone call is usually handled by a trusted employee. Let them join your customer advisors: Invite members of your community who have tuned out to become a part of your customer advisory board. About the guest author.

Survey 186

Survey Engagement How To Tips 186

CX Accelerator

OCTOBER 28, 2020

Collected and written by your CX DJ, Jeremy Watkin. ,, In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX playlist. Let’s look at what the CX Accelerator community came up with. Tune into and join the CXQOTD conversation every day on ,, Twitter , LinkedIn, or in the CX Accelerator Slack community.

Culture 182

Culture Customer Centricity Video Groups 182

CX Accelerator

FEBRUARY 12, 2018

They want to get customers’ feedback on preferences and experiences, share these insights with corporate stakeholders, and act on these insights so they can improve the experience. It can come from outside sources such as social channels, product review sites, or other online communities. Why Is VoC Important?

Customer Success 140

Customer Success Effort Score Feedback Call Recording 140

ShepHyken

DECEMBER 13, 2019

You can also gain valuable insights behind the scenes, away from their salespeople. Overtrading is not unusual, question their key staff turnover and look on Glassdoor to see what their employees are saying. CX Network is an online community focused on building an intelligent enterprise. Credit Check.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

SurveySparrow

FEBRUARY 13, 2023

Employee spotlights can help you do just that. To help get those creative juices flowing, we have curated some of our best employee spotlight examples to inspire you. Plus, if you’re new to the whole concept, we’ll also give you a quick explanation of: What is an employee spotlight? Employee spotlights are typically short.

Examples 52

Examples Culture Social Media Video 52

BirdEye

MARCH 11, 2024

This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. For multi-location businesses, using location-specific hashtags can evoke a sense of local pride and community, encouraging users to interact with and share content that resonates with their regional identity.

Social Media 72

Social Media Trends Analytics Connections 72

CX Accelerator

OCTOBER 7, 2019

How will you analyze and interpret results to gain insights and uncover trends? Step Three: Collaborate and Listen to Employees. The customer experience begins with your staff and their employee experience. What is the employee experience (EX)? How will employees be measured on your CX Strategy? CX champions).

Strategy 182

Strategy Customer Experience Contact Center Return on Investment 182

CX Accelerator

OCTOBER 7, 2019

How will you analyze and interpret results to gain insights and uncover trends? Step Three: Collaborate and Listen to Employees. The customer experience begins with your staff and their employee experience. What is the employee experience (EX)? How will employees be measured on your CX Strategy? CX champions).

Strategy 182

Strategy Customer Experience Contact Center Return on Investment 182

BirdEye

APRIL 26, 2024

This blog post discusses the content creation tools businesses must use to enhance their campaigns. It can gather information and identify trends, content ideas, SEO-related keywords, and topic clusters for your blog posts. Incorporating them in your blog posts can also help you boost your rankings on organic search.

Tools 59

Tools Social Media Multi-Channel Video 59

Gainsight

OCTOBER 5, 2023

Launching a Customer Community can feel overwhelming. But, you absolutely can’t skip building a Customer Community—and it can be simple. Why You Need a Customer Community In today’s market, providing a centralized destination for self-service resources is table stakes. Let’s dive in.

Self Service 52

Self Service Roadmap Feedback Strategy 52

ShepHyken

JANUARY 18, 2021

Enrich the customer experience by starting with your employees by Michelle MacCarthy. First, a great customer experience starts with the employee experience. Celebrating Tony Hsieh’s Contribution to CX by Jeremy Watkin and Community. (CX Expert Insights – B2B Marketing Trends In Post COVID-19 Era by Shane Barker.

Self Service 124

Self Service Customer Service Customer Journeys B2B 124

ShepHyken

JULY 26, 2021

Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR HR Dive) Dissatisfied employees were more than 2.5 workers surveyed by consulting firm Eagle Hill said that the employee experience impacts their ability to serve customers. Dissatisfied employees were more than 2.5

Customer Service 101

Customer Service Contact Center Customer Retention Poor Customer Service 101

Lithium

AUGUST 2, 2022

When your organization is experiencing soaring attrition rates, everything will be affected from NPS scores, employee performance, and your bottom line. Read the full blog for a look into the High Cost of Low Agent Retention. Some blog areas are limited to Khoros customers only. Here’s the Atlas content you do not want to miss!

Roadmap 52

Roadmap Trends Conference Groups 52

Bold360

MARCH 1, 2021

As part of LogMeIn’s broader Corporate Social Responsibility program, Mission Possible , and in an effort to give back, Bold360 powers up a chatbot to help the non-profit Safe Kids Israel provide around-the-clock digital engagement with the community to promote child safety. Bold360: Scaling 24/7 Community Engagement to Keep Kids Safe.

Engagement 98

Engagement Chatbots Knowledge Base Hospitality 98

Customer Bliss

AUGUST 28, 2020

Today, I share their key takeaways from my interviews with Aisling Hassell , VP of Community Support at Airbnb , Chelsie Rae Lee , Chief Revenue/Customer/Innovation Officer at SnackNation , and Barbara C. In our conversation, Aisling Hassell addressed the challenges of communicating effectively with your leadership team and your employees.

Customer Journeys 323

Customer Journeys Roadmap Leadership Customer Experience 323

BirdEye

DECEMBER 5, 2023

This blog post covers everything you need for local reputation management and brings you seven best strategies to grow your local business. This process aims to build a strong positive reputation in the local community by showcasing the positive things existing customers have to say about the business.

Management 111

Management Social Media Multi-Channel Feedback 111

Lithium

JANUARY 4, 2022

Here is the latest on Atlas you should know about Some blog areas are limited to Khoros customers only. Snack Break & Hot Takes: Challenges of managing CX for an enterprise brand Thursday, January 20, grab a snack on us via Uber Eats and learn from experts in customer experience, brand-owned communities, and digital contact centers.

Tips 52

Tips Guidelines Contact Center Groups 52

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. Cisco Blog- Small Biz. Engaging Cities.

Industry 59

Industry Government Technology Innovation 59