Beyond Philosophy

MARCH 16, 2023

So, rather than relying on human decision-makers, they will use AI and technology to make these decisions. Customer satisfaction will always have ups and downs, and many factors will drive these variances. Instead of customer experiences driven by human interaction, he says we will have more technology-driven interactions.

Customer Satisfaction 88

Customer Satisfaction Effort Score Competitive Advantage Self Service 88

Comm100

APRIL 22, 2023

In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools. In the past 30 years alone, tuition costs have doubled. Tuition costs have drastically increased over time, tripling in the past 50 years.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. 5 Ways To Become A Human First CSM. Bookmark this list and get through it bit by bit.

Resources 111

Resources Customer Success eBook Multi-Channel 111

Bizagi

AUGUST 18, 2020

However, some organizations are looking at the challenge in the eye and embracing the automation imperative; instead of holding back on their investment, they are doubling down on automation. Hyperautomation is an intelligent orchestration engine overseeing the machine and human interactions within a holistic process.

Comparison 64

Comparison Course Industry Technology 64

ProProfs Chat

OCTOBER 16, 2020

This blog will walk you through the basic step by step method to build an anonymous survey. Stay tuned for these topics, as you scroll down: What is an anonymous survey? The answer lies in the fundamental human psyche. Avoid Confusing Double-barreled Questions. Wondering how? Benefits of an anonymous survey.

Survey 105

Survey Tips Fashion Social Media 105

ShepHyken

AUGUST 26, 2016

This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths. The most important thing for every human is to be heard, effective customer service is letting your client know you hear them and will therefore do your best to help them.”. This can be a double edged sword.

Customer Service 0

Customer Service Policies Communication Training 0

Gainsight

JUNE 17, 2020

Horowitz famously shared his model (also in this blog post ) of “Peacetime CEO / Wartime CEO.” And I’ve found that the war metaphor gives CEOs an excuse to forget that business is still fundamentally about leading human beings. So what got me thinking about humanity in business? Wartime CEO violates protocol in order to win. .

Leadership 107

Leadership Government Airlines Hotels 107

Gainsight

FEBRUARY 23, 2021

However, now is the time to double down on customer growth and re-capture some of that expansion that never happened last year. . However, now is the time to double down on customer growth and re-capture some of that expansion that never happened last year. . But how do we go about improving it?

Metrics 64

Metrics Groups ROI Feedback 64

Bold360

APRIL 1, 2020

COVID-19’s Double Whammy. Chat agents can access queues and support human agents whether they’re at home or in the call center. With self-service, customers have better overall experiences and satisfaction increases as queue times come down, with human agents having the ability to handle multiple customers at once.

Knowledge Base 95

Knowledge Base Call Center Self Service Management 95

SaleMove

AUGUST 16, 2018

Nothing motivates senior management like double-digit margin improvements, which brings us to… Sell From The Top Down… That is, court the actual decision makers. humans who love digital experiences except when they very much do not. humans who love digital experiences except when they very much do not.

Culture 102

Culture Exercises Omni-Channel Chatbots 102

Beyond Philosophy

DECEMBER 16, 2021

COVID Shut Them Down, So They Speeded Up. The Shop@Home program met the sales objectives, a double-digit percentage increase, which the shareholders demand. I heard an excellent success story about the digital transformation of a formerly analog experience at a recent CX Network Live event. Then, COVID hit. However, COVID changed that.

ROI 78

ROI How To Sales Leadership 78

Bold360

JULY 2, 2020

You just need to find what works for you, focus, double down, and iterate on it. If you can quickly figure out what’s going to work and what’s not, you can focus in and double down on what works for you and put aside the things that don’t move the business forward. What about startups, though?

Data 52

Data Course Examples Customer Experience 52

Beyond Philosophy

SEPTEMBER 14, 2023

Kihlstrom says this AI combines what humans do best (i.e., Personalized Customer Journeys: Kihlstrom says this AI doubles down on all the above categories. For example, AI is good at repetitive tasks, checking errors, and making relationships in large volumes of data; humans are not.

Self Service 88

Self Service Software Analytics Examples 88

Lithium

JUNE 22, 2022

Touted in mainstream media and every conceivable digital marketing blog, TikTok is the popular new kid on the block in the video-sharing ecosystem. Thankfully, the modern world has provided far more than a handful of slick tricks to accomplish this goal. Photo Owner | Duolingo. So, what sets the great brands apart?

Entertainment 98

Entertainment Video Social Media Advertising 98

Gainsight

NOVEMBER 30, 2020

We have published and produced thousands of blog posts, hundreds of community events, and 3 books. And I’m personally all in as CEO for this next phase. If you want to read the boring version of this story, see our press release here. If you want to read fun commentary from Alex Konrad at Forbes, click here. Otherwise, read on…].

Customer Success 101

Customer Success Course Conference Software 101

ChurnZero

FEBRUARY 17, 2022

Hesitations started to creep, and then swoop, in like a doubtful bride headed down the aisle unsure of her decision ahead. Now, let’s dig into why this happens, particularly with CSMs and Customer Success software, and how you can break down adoption barriers from the perspective of both a CSM and a Customer Success leader.

Software 98

Software Customer Success How To CRM 98

Kustomer

JANUARY 19, 2023

Please don’t think you’re going to double the company’s revenue because you’ve done AI implementations or some nonsense like that. At its current state of development, AI is not a perfect system, nor is it a valid replacement for human intelligence. Data can also be used as a helpful tool when advertising to consumers.

Data 98

Data Customer Experience Customer Journeys Analytics 98

Optimove

DECEMBER 23, 2021

The result was one of our most popular blog posts in recent memory; you can find it – 6 suggested resolutions – here. That’s why we think that this year you should, at least: Double the number of multichannel messages and campaigns you run. And, if you didn’t, here’s your chance – don’t say no one told you!

CRM 52

CRM Marketing Groups Measurement 52

Totango

NOVEMBER 3, 2022

More than that, the journey map doubles as a way to establish role clarity, and even as an aid in capacity planning if you take the step to understand how long each value-add activity takes, Hedgpeth added. Deliver day 1 value. Tech touch gives you the insight and flexibility to make smart moves and lean into your future success.

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62

Gainsight

DECEMBER 20, 2020

And in the world of Business-to-Business (B2B) relationships, we have learned how critical our clients are to making it through ups and downs. And in the world of Business-to-Business (B2B) relationships, we have learned how critical our clients are to making it through ups and downs. Net Dollar Retention Becomes THE Metric.

Customer Success 69

Customer Success ROI Metrics Sales 69

Wootric CX Blog

MAY 4, 2020

As time dragged on, however, even the introverts among us started to crave human connection. Human beings thrive on community, and you may be in a unique position to give it to them. Three years ago, I wrote a post on “ How to start a customer success program from scratch ” and outlined all the reasons to do so: . And the list goes on.

Customer Success 82

Customer Success Net Promoter Score Effort Score ROI 82

transcosmos Information Systems

FEBRUARY 5, 2019

This is possible thanks to technologies becoming more sophisticated, freeing human workers from menial jobs to attend to more complex tasks. Of course, human intervention will not be lost, as people will still be handling cognitive-based tasks and make the appropriate judgment calls. Doubling down on data privacy and cybersecurity.

Infographics 91

Infographics Trends Software Technology 91

Hello Customer

SEPTEMBER 17, 2020

It was impossible to recap everything, but we put together some key takeaways from the webinar in this blog post. How do you stay customer-centric and how can you keep that human touch?”. An increase in digital doesn’t necessarily mean that business becomes less human. It’s digital , it’s human and customer-centric all at once.

Customer Centricity 52

Customer Centricity Feedback ROI Banking 52

Hello Customer

SEPTEMBER 17, 2020

It was impossible to recap everything, but we put together some key takeaways from the webinar in this blog post. How do you stay customer-centric and how can you keep that human touch?”. An increase in digital doesn’t necessarily mean that business becomes less human. It’s digital , it’s human and customer-centric all at once.

Customer Centricity 52

Customer Centricity Feedback ROI Banking 52

Russel Lolacher

MAY 7, 2023

In this episode of Relationships at Work, Russel chats with DEI consultant and author Minette Norman on the playbook to follow to create psychological safety and be more human in the workplace. She’s the co author of the new book, The psychological safety playbook, lead more powerful by being more human. Hello, Minette.

Feedback 102

Feedback Culture Groups Course 102

Strativity

DECEMBER 12, 2019

Read on to learn about rising technology, shifting expectations, and doubling down on the human side of business, for customers and employees alike. Speak Human. From apps and signage to Interactive Voice Response , customers want to hear your messages in a human tone.

Trends 64

Trends Customer Experience Policies Employee Engagement 64

Lithium

AUGUST 9, 2022

Check out this audio version of our blog, also found on your favorite podcast platform! Touted in mainstream media and every conceivable digital marketing blog, TikTok is the popular new kid on the block in the video-sharing ecosystem. Don't have time to read? The days of ad views equaling positive customer engagement are over.

Entertainment 52

Entertainment Video Social Media Advertising 52

Russel Lolacher

JUNE 19, 2022

She’s the author of the Workplace Wisdom blog and she’s a frequent contributing author to Harvard Business Review and Forbes as well as a speaker, including for TEDx where her talk on “Why There’s So Much Conflict at Work and What You Can Do to Fix it” is close to 400,000 views. Workplace Wisdom Blog. PLAY AND SUBSCRIBE. KEY TAKEAWAYS.

Culture 98

Culture Consulting Leadership Management 98

Beyond Philosophy

DECEMBER 19, 2016

In a subsequent blog post , company CEO Rose Marcario reported that Patagonia had expected Black Friday sales to reach $2 million. That’s a lot of fleece pullovers and down jackets. And Patagonia’s annual growth is in the double digits , at a time when many retailers are struggling. Wait – what was that last one? Recruiting Now!

Sales 60

Sales Banking Retail Effort Score 60

West Monroe

FEBRUARY 8, 2019

Much of this comes down to the difficulties of quantifying and articulating the business value that CX can deliver. However, CX leading organizations understand two key points: Employee experience is another way to double-down on and improve CX to continue to deliver business results.

Trends 45

Trends Self Service Employee Experience Metrics 45

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. With any technology investment, it’s important to consider the ins and outs, as well as the feasibility of implementation. Knowledge base. Social media. AI-powered chatbots.

Communication 127

Communication Social Media Knowledge Base Chatbots 127

BirdEye

AUGUST 9, 2023

In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business. In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business. But how do you measure that? And that is where the reputation score comes in.

Social Media 52

Social Media e-support Feedback Analysis 52

ChurnZero

FEBRUARY 17, 2022

Hesitations started to creep, and then swoop, in like a doubtful bride headed down the aisle unsure of her decision ahead. Now, let’s dig into why this happens, particularly with CSMs and customer success software adoption, and how you can break down adoption barriers from the perspective of both a CSM and a Customer Success leader.

Software 52

Software Customer Success How To CRM 52

SaleMove

JULY 8, 2020

to create a valuable entity that drives profitable activity; so must data be broken down, analyzed for it to have value.” – Clive Humby, data scientist pioneer. There is a data explosion occurring, with the amount of total data in the world doubling every 3 years and no end in site.

Contact Center 58

Contact Center Analytics Trends Sports 58

AWS Machine Learning

SEPTEMBER 13, 2022

By its inherent nature, topic models don’t generate human-readable labels for the clusters or topics, which is a common misconception. There are a number of ways to evaluate topic models: Human judgment – Observation-based, interpretation-based. However, the idea of semantic context is important for human understanding.

Analysis 67

Analysis Data Social Media Examples 67

Comm100

DECEMBER 8, 2017

Research, he says, has shown that feeling indebted to one another is a unique human adaption mechanism that allowed our ancestors to give to each other without that gift being lost (I give you a fish today, you give me medicine when I’m ill). And websites thank customers for their purchase. Those who didn’t were socially shamed.)

Social Media 125

Social Media How To Return on Investment Customers 125

Kustomer

JANUARY 7, 2021

Please don’t think you’re going to double the company’s revenue because you’ve done AI implementations or some nonsense like that. At its current state of development, AI is not a perfect system, nor is it a valid replacement for human intelligence. Data can also be used as a helpful tool when advertising to the customer. TRANSCRIPT.

Data 88

Data Customer Experience Advertising Brands 88