Fox Metrics

AUGUST 14, 2020

Big data has become a valuable part of the business. Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 FoxMetrics Blog 5. MeasuringU 7.

Analytics 93

Analytics Data Social Media Analysis 93

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

ShepHyken

OCTOBER 4, 2019

Principle #1 Capture powerful customer data. It is critical to learning about them on an individual level, so is capturing their data. It can capture customer data including average spend, visit frequency, lifetime value, itemized purchases, and competitive benchmarks. Principle #2 Re-engage customers.

Brands 121

Brands Engagement How To ROI 121

BlueOcean

APRIL 24, 2024

If you and your outsourced partners are serious about environmental sustainability, tracking performance in this area is key. Social Responsibility Social responsibility has a weighty impact on the retention and well-being of all employees.

Contact Center 177

Contact Center Policies Effort Score Government 177

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Leverage a cloud-based project management platform to keep the transition on track. Task Management: You can create and assign tasks, set deadlines, and track progress effortlessly.

Customer Care 177

Customer Care How To Sports Case Study 177

ShepHyken

MAY 31, 2019

You can also use analytics data to better understand your customer demographics, interests and behaviors. Services such as ReputationDesk can help brands track, monitor and react to feedback across the web and social media, allowing them to use real data to shape their customer experience strategy.

Customer Experience 117

Customer Experience Touchpoint User Experience Feedback 117

ShepHyken

MARCH 22, 2019

Lowe’s, for example, is using artificial intelligence to track in-store inventory, and “Lowebots” are helping customers navigate the store and tracking items for restocking. The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken.

Customer Experience 108

Customer Experience User Experience Customers Technology 108

ShepHyken

NOVEMBER 9, 2018

While maintaining CRM data accuracy can be time-consuming, a dedicated virtual web assistant can provide your customer information is always kept up to date, making it easier to track interactions over time and improve your overall engagement strategy. Order Management and Data Entry. CRM and ERP Database Management.

Company 95

Company CRM e-support Resources 95

ShepHyken

NOVEMBER 16, 2018

Data innovation progressions fuel the network that unites the world as one major network, from the advanced mobile phones to super-quick information. These two specialized devices had their own particular difficulties and favored the organization more; it was at their circumspection what data to give out.

Consumers 96

Consumers Technology Chief Customer Officer Social Media 96

ChurnZero

DECEMBER 29, 2020

Caught in the throes of our fickle feelings – with a laugh giving way to a cry giving way to a half-laugh-half-cry hybrid – this weepy track played on a karmic loop as did the use of “unprecedented” when describing virtually anything. Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ShepHyken

AUGUST 25, 2017

They use data from what the customer is saying to personalize the interaction. Because they can mine significant amounts of data in moments, chatbots can be very powerful. The post Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service appeared first on Shep Hyken.

Chatbots 147

Chatbots Customer Service Tools Poor Customer Service 147

ShepHyken

NOVEMBER 2, 2018

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. Tracking Buying Psychology. Imagine a bot being an advanced cookie that can even track your customers’ buying behavior and export this information for future purposes such as retargeting.

Chatbots 89

Chatbots Customer Journeys Customer Experience How To 89

Blueshift

AUGUST 16, 2023

This challenge is further compounded by the death of the third-party cookie, making it more difficult to track users and serve highly relevant ads. Luckily for marketers, a practical solution already exists: their first-party data. Yet, many still struggle to effectively activate this data.

Data 96

Data ROI Advertising Marketing 96

ShepHyken

DECEMBER 13, 2019

Does the vendor have a proven track record with your legacy systems? Always ask to do a test with your own data, for instance, in real life you may not always have data that is of good integrity, how will the platform fare then? Also in regards to textual data, test in several languages, not just English.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

Totango

NOVEMBER 15, 2023

We use Totango as a customer success solution to keep track of our customer’s journey from sign-up to advocacy. Before Totango, we struggled to keep track of meaningful aspects of the client relationship, and Totango has provided us with a solution. We love data-driven insights. The bomb in customer success software!

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

Comm100

SEPTEMBER 12, 2023

Continuous assessment : Regularly review and adjust strategies based on data and changing circumstances. Data-driven decision making : With SEM, decisions are backed by comprehensive research and ongoing assessments. This data-driven approach means institutions can pivot quickly in response to changing circumstances.

Management 156

Management Financial Resources Strategy 156

ClientSuccess

JANUARY 24, 2023

Metrics That Indicate Customer Health It is essential to track multiple metrics to provide the needed information about how customers interact with your company. With ClientSuccess , customer success teams can confidently track valuable metrics and data while tracking customer touchpoints and communications.

Metrics 89

Metrics NPS eBook Customer Success 89

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 91

Data Analytics Customer Retention Software 91

BirdEye

NOVEMBER 21, 2022

In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts. The data includes everything from the number of likes and comments on your posts to the demographics of your followers.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Customer service needs customer data. I won’t sugarcoat it…that’s a lot of data, and dealing with it isn’t child’s play. Challenges to achieving SCV.

Customer Service 91

Customer Service Contact Center Self Service Call Center Solutions 91

Wootric

DECEMBER 21, 2018

We’ve also provided a total of 8 major questions in our free e-book, as well as a link to a handy spreadsheet to keep track of everything in this process. You’ve got tons of qualitative data and you’re wondering how to extract the most value out of it. Using Industry Benchmarks to Set a Good Net Promoter Score (NPS) Goal.

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

Brandwatch CX

NOVEMBER 8, 2023

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. A free account allows you to track 12 social sites, including Tumblr and WordPress. a pro account is required.

Social Media 98

Social Media Tools Analysis Metrics 98

ShepHyken

NOVEMBER 2, 2017

Ensure your company makes the termination procedure as easy as possible and short enough to give the consumer enough time to action any bits they need to do, e.g. take a script off their website but still comply with data protection. The post Guest Blog: How Your Competitors can Improve Your Customer Service appeared first on Shep Hyken.

Customer Service 76

Customer Service Social Media Analysis Advertising 76

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e.,

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

ShepHyken

MARCH 10, 2017

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. Steven Macdonald in a digital marketer based in Tallinn, Estonia and writes about all things customer service related on the SuperOffice blog.

Omni-Channel 88

Omni-Channel Customer Service Study Social Media 88

Totango

JULY 6, 2021

In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. We’ll also discuss how leveraging customer success technology can help you automate customer loyalty tracking and management. What Is Customer Loyalty? How Do You Measure Customer Loyalty? Net Promoter Score.

Loyalty 110

Loyalty Net Promoter Score Measurement NPS 110

AWS Machine Learning

NOVEMBER 3, 2023

Historical data has shown us a few instances where the ball’s velocity exceeded the 130 km/h mark in Bundesliga, with the all-time record being a jaw-dropping shot at 137 km/h by Bayern’s Roy Makaay. Shot speed data is the key to resolving these questions. This process comprises two key components: event data and optical tracking data.

Sports 88

Sports Measurement Metrics Data 88

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. In this blog post, we’ll delve into how to master the complexities of GA4, ensuring you’re fully equipped to make the most out of this powerful analytics tool.

Analytics 52

Analytics Analysis Metrics Report 52

2020 Research

SEPTEMBER 4, 2023

Through techniques such as eye tracking, usability/UX testing , and emotional measurements, Sago Research Labs empowers businesses to uncover the unsaid and gain invaluable insights. Eye Tracking: Revealing What Gets Seen and Not Seen What captures your customers’ attention?

Tools 98

Tools Measurement Consumers User Experience 98

Totango

NOVEMBER 16, 2023

Rather than hopping back and forth between screens, this extension allows you to access pertinent account data from Totango without leaving Gmail. Track meetings as tasks with Google Calendar and Outlook Calendar Similar to email, meetings and events are critical to maintaining consistent connections with your customers.

Customer Success 107

Customer Success Touchpoint Meeting Interaction 107

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. They can send automatic review request messages, track responses, and even provide analytics on your reputation performance. Watch the Free Demo Now.

Marketing 59

Marketing Social Media How To Healthcare 59

Brandwatch CX

JUNE 15, 2022

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. A free account allows you to track 12 social sites, including Tumblr and WordPress. 5) Twazzup. 6) Boardreader. 7) HowSociable. 8) Likealyzer.

Social Media 144

Social Media Tools Analysis Metrics 144

BirdEye

MARCH 17, 2023

In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts. With this kind of data and analysis, companies can achieve a better understanding of their customers and provide a more tailored experience that improves satisfaction and retention.

Tips 98

Tips Social Media How To Analysis 98

Dapresy

AUGUST 12, 2020

In the world of market research, everyone is familiar with Brand Tracking studies. Brand Tracking allows organizations to benchmark their brand’s performance on the market. In the flood of brand data, how can you keep your brand’s performance focal? These studies monitor the health of a brand over time. Get in touch.

Brands 98

Brands Report Study Trends 98

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Innovation 85

Innovation Video CRM Customer Success 85