Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. On her blog, Denise shares insights and case studies from big brands.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

InMoment XI

JANUARY 9, 2024

The chatbots automatically help users find responses to their questions and discover helpful content like help center articles, blogs, and resource pages. However, the data most companies collect stays in those channels, and it is analyzed independently of the broader experience. The challenge is to move beyond simply collecting data.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

datastax

JULY 31, 2019

When the NoSQL movement began years ago, there was intense debate on which NoSQL databases were best for heavy-lifting applications with lots of data. Today, that discussion is settled, with those in the know acknowledging that Apache Cassandra is the top NoSQL engine for tackling large volumes of operational data. .

Data 65

Data Examples Analysis Course 65

InMoment XI

FEBRUARY 2, 2024

Social media facilitates real-time interaction, serves as a valuable source of customer feedback and insights, shapes your brand reputation and visibility, and can even function as a platform for market research. You can also use Hootsuite to track more specific elements, such as keywords, hashtags, and location data.

Social Media 295

Social Media Brands Management Analytics 295

Lumoa

DECEMBER 15, 2022

However, how VoC data is collected, analyzed, and acted upon has changed. In this article, we’ll go over what Voice of Customer data analytics is and the different types. Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. How do you collect VoC data? If you’re only collecting VoC data through a feedback form, you’re missing out on valuable insight. Here are just a few examples of data that could be included in VoC.

Analysis 423

Analysis Data How To Customer Centricity 423

Fox Metrics

AUGUST 14, 2020

Big data has become a valuable part of the business. Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 FoxMetrics Blog 5. MeasuringU 7.

Analytics 93

Analytics Data Social Media Analysis 93

Comm100

MARCH 25, 2024

Source: Acebot Chatbots can serve other purposes, too. Native chatbots (or bots that are built into your company’s website or mobile app) also give companies more control over user data and allow for greater user privacy. Don’t leave your users hanging like so: Source: ShelfJoy Chances are, this ShelfJoy user is not coming back.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

Lumoa

JANUARY 8, 2024

There’s an avalanche of text data out there. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. This isn’t just data; it’s an immediate, clear-cut view of customer reception.

Analysis 394

Analysis Software Comparison Social Media 394

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 82

Customer Service eBook Leadership Resources 82

ShepHyken

OCTOBER 4, 2019

Principle #1 Capture powerful customer data. It is critical to learning about them on an individual level, so is capturing their data. It can capture customer data including average spend, visit frequency, lifetime value, itemized purchases, and competitive benchmarks. Principle #2 Re-engage customers.

Brands 119

Brands Engagement How To ROI 119

Lumoa

NOVEMBER 2, 2022

This blog will share some of the highlights of the webinar. However, this is also one of the challenges that telcos face; consolidating voice-of-customer data from various sources. For example, gathering feedback from your customers can be a valuable source of information to figure out what is causing them to churn. .

Industry 236

Industry Telecommunications Customer Experience Multi-Channel 236

Customer Enthusiast

MARCH 29, 2024

Today’s blog post is a part of a series that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024. I learned to digitize to personalize.

Conference 62

Conference Data Hospitality Customers 62

BlueOcean

APRIL 24, 2024

In most, if not all, cases, the contact center RFP should include a robust standalone data security and privacy assessment—a blog topic unto itself. Your potential outsourcer’s answer will likely be indicative of their overall values and commitments.

Contact Center 177

Contact Center Policies Effort Score Government 177

ShepHyken

SEPTEMBER 21, 2018

33% say they’ll consider switching companies after just a single instance of poor service.’ – (Source: American Express Customer Service Barometer 2017). For every customer who complains, there are 26 customers who don’t say anything.’ – (Source: Lee Resources International). Find out now how your customer’s journey is?

Customer Experience 102

Customer Experience Social Media Customers Technology 102

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

How To 52

How To Social Media Video Tips 52

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Armed with this data, customer service agents can provide deeply personalized support that is helpful, accurate, and shows next-level care for the customer.

Examples 173

Examples Chatbots Omni-Channel Customers 173

ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. In fact, the same source showed that 89% of consumers switched to another business after experiencing poor customer service.

Loyalty Programs 103

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 103

BirdEye

MARCH 27, 2024

This blog post explores what curated content is and provides a complete guide for businesses looking to include content curation in their marketing strategy. The content curation process focuses on gathering, verifying, and organizing information from various sources to present an overall holistic view to your audience.

Strategy 59

Strategy Social Media Trends Infographics 59

AWS Machine Learning

FEBRUARY 13, 2024

The BigBasket team was running open source, in-house ML algorithms for computer vision object recognition to power AI-enabled checkout at their Fresho (physical) stores. To keep pace with new products, a new model was produced each month using the latest training data. Store data in an Amazon Simple Storage Service (Amazon S3) bucket.

Training 98

Training Gamification Data Innovation 98

AWS Machine Learning

OCTOBER 26, 2023

Amazon Kendra helps you easily aggregate content from a variety of content repositories into a centralized index that lets you quickly search all your enterprise data and find the most accurate answer. For more information, see Overview of access management: Permissions and policies and IAM roles for Drupal data sources.

Policies 95

Policies Data Groups Software 95

ShepHyken

AUGUST 23, 2019

This means that the data collected from all customer interactions are centralized in a single database allowing the company to provide comprehensive and consistent service through all channels. Data collection. Moreover, it’s a great source of information about your current customers and your potential buyers.

Omni-Channel 108

Omni-Channel Customer Service Self Service Social Media 108

Blueshift

AUGUST 16, 2023

Luckily for marketers, a practical solution already exists: their first-party data. A recent report from eMarketer highlights the tremendous potential of activating first-party data, with 49% of advertisers recognizing its promise among cookieless alternatives. Yet, many still struggle to effectively activate this data.

Data 98

Data ROI Advertising Marketing 98

ShepHyken

MARCH 1, 2019

said in a Forbes article that artificial intelligence was being democratized with the creation of open source technology that was leveling the playing field. Data collection for more targeted marketing. Roy Raanani, CEO and Founder, Chosus.ai

Customer Experience 104

Customer Experience Chatbots Video Competitive Advantage 104

AWS Machine Learning

APRIL 12, 2023

Globally, many organizations have critical business data dispersed among various content repositories, making it difficult to access this information in a streamlined and cohesive manner. Prepare your S3 bucket as a data source To prepare an S3 bucket as a data source, create an S3 bucket.

Case Study 88

Case Study Groups Study Policies 88

AWS Machine Learning

MARCH 4, 2024

Vision capabilities – Claude 3 models have been trained to understand structured and unstructured data across different formats, not just language, but also images, charts, diagrams, and more. This lets businesses build generative AI applications integrating diverse multimedia sources and solving truly cross-domain problems.

Innovation 135

Innovation Travel Financial Exercises 135

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Love them or hate them, in business, as in life, transitions are inevitable. We think that’s just basic decency with a side dish of humanity.

Customer Care 177

Customer Care How To Sports Case Study 177

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Comm100 has data centers located in the US, Canada, and Europe for auditing compliance with the highest range of certifications. This is a must-have for universities and colleges that need to have their data stored in-country.

Chatbots 196

Chatbots Self Service Video Wait Times 196

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. So, here’s our greatest hits compilation of our top content, milestones, and happenings from 2020.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

Clarivate

APRIL 14, 2024

Archimedes reportedly appealed to King Hiero for research support and convinced him of the merit of his ideas by presenting pilot data and a practical demonstration of a pulley and rope system capable of moving a fully loaded ship up a beach. It was challenging and the data were extremely poor in most areas. In the third century B.C.E.,

Government 59

Government Policies Report Culture 59

ShepHyken

SEPTEMBER 7, 2018

The data-based insights from our 2018 B2B Buying Disconnect report will show you why: Buyers don’t trust vendors. On average, buyers use about five sources of information to make their purchasing decisions. But, according to buyers, the vendor’s websites and representatives are less trustworthy and less influential than other sources.

Case Study 80

Case Study ROI B2B Study 80

Totango

SEPTEMBER 22, 2023

According to data from ChurnRX, customers that achieve measurable results stay 6x longer than those that don’t track measurable results. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

AWS Machine Learning

MARCH 2, 2023

Using Amazon Kendra connectors enables you to synchronize data from multiple content repositories with your Amazon Kendra index. The post also demonstrates how to configure your connector for Amazon S3 and configure how your index syncs with your data source when your data source content changes.

Travel 86

Travel Data Connections Groups 86

AWS Machine Learning

DECEMBER 20, 2022

The last few years have seen a tremendous paradigm shift in how institutional asset managers source and integrate multiple data sources into their investment process. However, the process of extracting benefits from multiple data sources can be extremely challenging.

Analysis 94

Analysis Financial Effort Score Data 94

ShepHyken

APRIL 13, 2018

This week we feature an article by Jaime Bailey who explains why your company is best served by considering every possible source of insight about customer behavior, goals, and expectations, and implementing the tools that most effectively serve your needs. – Shep Hyken. Before Soliciting Feedback. Social Media.

Contact Center 82

Contact Center Customer Journeys Feedback Tools 82

SurveySparrow

APRIL 21, 2024

” Source: SurveySparrow G2 reviews Free Trial : Available Free Version : Available Pricing : There are four different pricing plans and a custom one as well. Source: Zapier Furthermore, you can refine this through their filter options. Source: Bubble G2 profile With Bubble, you do not need to start from scratch.

Tools 52

Tools Ecommerce Survey Analysis 52

AWS Machine Learning

FEBRUARY 6, 2024

By extracting key data from testing reports, the system uses Amazon SageMaker JumpStart and other AWS AI services to generate CTDs in the proper format. Because of the sensitive nature of the data and effort involved, pharmaceutical companies need a higher level of control, security, and auditability.

Government 100

Government Report System Guidelines 100