BirdEye

NOVEMBER 30, 2023

Therefore, the role of travel agencies has become more critical than ever as they craft these personalized and hassle-free travel experiences for their customers. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 110

Travel Marketing Social Media Hotels 110

CSM Magazine

JULY 25, 2022

A bad review can spread like wildfire, costing a company dearly in terms of both money and customers. This means ensuring that your website, blog, and social media accounts are up-to-date and providing useful information for your customers and potential customers. Encourage Positive Reviews And Testimonials.

Tips 59

Tips Company Management Social Media 59

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. ” That’s why having a structured social media approval process is so critical.

Social Media 109

Social Media Multi-Channel Software Feedback 109

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 59

Marketing Social Media How To Healthcare 59

AskNicely

SEPTEMBER 25, 2018

Growth-savvy customer success experts agree that creating a customer-first culture begins and ends with executive buy-in. And as we discussed in an earlier blog , an advanced NPS program doubles your likelihood to achieve both 100%+ growth and net-negative churn. Lower customer churn and higher revenue growth.

Net Promoter Score 150

Net Promoter Score Customer Success NPS Culture 150

SurveySensum

APRIL 1, 2024

Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand. Why is Customer Trust Important for Startup Brands? Let’s get started!

Brands 52

Brands Case Study Social Media Feedback 52

BirdEye

SEPTEMBER 8, 2023

This blog post explores the real estate reputation management world and the best practices to follow. Customer relationships in the real estate industry come from trust, customer experience, and personalized service. Improve customer satisfaction rate by showing clients that they are listening.

Management 111

Management Social Media Multi-Channel Tools 111

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Great feedback?

NPS 148

NPS Net Promoter Score Feedback Case Study 148

CloudCherry

NOVEMBER 11, 2019

Sarah made an incredible video with testimonials from Customers, Employees, and Executive Leadership. Bob Roark – Thought Leader and Solution Strategist at Cherwell Software/NuAxis. Stacey Sherman – Director of Customer Experience & Employee Engagement at Schindler Elevator Coorporation. You go, girl.

Leadership 170

Leadership Consulting Video Government 170

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

Leadership 79

Leadership Software Analytics Touchpoint 79

BirdEye

SEPTEMBER 16, 2022

They’ll often browse industry-specific review sites and read testimonials from previous customers prior to making a purchase. If you’re eager to build trust with your customer base, you need to get listed on the top business review sites in your industry. Table of contents What is a customer review? Facebook 3.

Healthcare 98

Healthcare Guidelines Return on Investment Industry 98

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 59

Social Media Tips Sales Advertising 59

Magellan Solutions

AUGUST 29, 2021

It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. User-generated content (UGC) is basically any kind of content created by contributors, typically your customers, without any compensation in return. . Simple text, like reviews and testimonials .

Brands 52

Brands Multi-Channel Fashion ROI 52

GetFeedback

APRIL 30, 2018

Once they’ve narrowed down their options, a key part of the process becomes reading reviews from former customers. Their sales cycles take months or even years, where a B2C customer might decide to buy in a day. CRM Software and Customer Surveys. Generating B2B Reviews: Unique Challenges. Email Campaigns.

B2B 170

B2B Brands B2C CRM 170

AskNicely

JULY 26, 2018

Customer experience is one of the hottest trends in 2018 and NPS (Net Promoter Score) is a great way to measure CX. But if all you’re doing is sending out yearly surveys to your customer list, you’re missing out. We’ll cover this topic in depth in a future blog post. It’s not enough to know what your customers think of you.

NPS 150

NPS Net Promoter Score Survey Touchpoint 150

SurveySparrow

AUGUST 30, 2023

This drastic shift not only reflects the changing landscape of digital marketing but also underscores the critical role of digital marketing customer experience (CX). In this blog, we will look into its significance, and benefits, and explore effective strategies to guide your brand towards a realm of unrivaled success.

Engagement 52

Engagement Marketing Customer Experience Omni-Channel 52

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 110

Brands Management Social Media Analytics 110

GetFeedback

DECEMBER 26, 2018

Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration have long set it apart from competitors, and the numbers prove it—the software giant saw $10.48 Your CRM is where your customer information lives.

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

Kayako

AUGUST 22, 2019

In our previous post we talked about what customers were expecting from companies they did business with. In this post we will cover the steps you must take as a business to ensure you’re doing everything you can to remain relevant to your customer at each step of their journey. SEO/Organic (Webpages, Blogs). Blog posts.

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. How to develop a social media reputation management strategy?

Social Media 116

Social Media Management Guidelines Brands 116

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

Software 52

Software Management Video e-support 52

SurveySparrow

MARCH 29, 2023

With the increasing number of eCommerce stores, business owners should find ways to streamline the experience of their customers. This is where mapping the ecommerce customer journey becomes important. The typical ecommerce customer journey can take days, and it can involve multiple channels. The Funnel is transactional.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

BirdEye

OCTOBER 10, 2023

This may sound like a strong statement; however, the truth remains that 72% of customers won’t take action and purchase until they read reviews first. Read our ultimate guide in this blog. Update your business listings on all platforms You want to be accessible to your customers.

Retail 111

Retail Strategy Management Social Media 111

SurveySparrow

FEBRUARY 13, 2023

Employee spotlights are a type of content that’s similar to customer testimonials. Source: Crobox Blog Takeaways: Does your organization have lots of employees? Will people read a blog post? Such a blog can be insightful for potential candidates. Employee spotlights are typically short. Yes to that too!

Examples 52

Examples Culture Social Media Video 52

SurveySparrow

APRIL 26, 2020

Most customers trust the word of their friends and family more than the endorsement of big celebrities. That’s exactly why recommendations, reviews, and customer testimonials are important if you are looking to gain the trust of your potential customers. It tells you who are the customers who will purchase more from you.

Case Study 52

Case Study NPS Study Survey 52

SurveySensum

NOVEMBER 6, 2023

Bakery A and Bakery B competed to improve customer satisfaction. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. Weeks later, Bakery B attracted more customers, including some from Bakery A. So, what set Bakery B apart? What is NPS?

NPS 52

NPS Feedback Effort Score Customer Journeys 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

BirdEye

OCTOBER 2, 2020

Whether it’s Nike, Coca-Cola, or Apple, customers all over the world know that these companies have a reputation for quality. Reputation marketing is the process of proactively shaping a positive perception of your business to attract more customers and grow your business. Think about some of the great brands that you know and trust.

Marketing 98

Marketing Social Media Software Tips 98

ClientSuccess

MARCH 25, 2020

And, at the end of the day, nothing provides long-term value like a winning customer success strategy. This post will outline a few ways the right customer success strategy can differentiate your company from competitors. Customers want to stick around. It’s just as hard to implement new software as it is to find new customers.

Customer Success 53

Customer Success Strategy Company How To 53

SurveySensum

SEPTEMBER 6, 2023

To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. They shared stories of excellent customer service, speedy issue resolutions, and fantastic phone features. Now, imagine a scenario where these satisfied customers didn’t share their positive experiences.

NPS 52

NPS Brands Social Media Net Promoter Score 52

ClientSuccess

MAY 7, 2019

We are excited to announce the call for speakers for the upcoming 2019 CS100 Summit for Customer Success Leaders. The CS100 Summit is known for the best customer success leadership content in the industry. It’s speakers present techniques, strategies, models, metrics, and real-world applications around customer success.

Customer Success 45

Customer Success eBook Metrics Conference 45

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

AskNicely

OCTOBER 18, 2015

“Wipster is obsessed with customer happiness” – Kristen Lunman, Chief Operating Officer. A startup is totally reliant on its customers to provide the feedback loop for product development and spreading the word to their respective communities”says Wipster COO, Kristen Lunman. “A Wipster is obsessed with customer happiness.

Video 186

Video Net Promoter Score NPS Roadmap 186

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 64

Brands Management Social Media Analytics 64

BirdEye

AUGUST 28, 2023

Both positive and negative online customer reviews matter greatly to every business, especially those in the hospitality industry, such as restaurants and catering services. Restaurant business owners often wonder how to start seeking reviews from customers, influencers, and critics. But the process can be complex.

How To 52

How To Feedback Software Entertainment 52

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals.

Customer Success 105

Customer Success Customers Measurement Communication 105

BirdEye

FEBRUARY 15, 2023

Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last. These platforms make it easy for dentists to share content like blog posts, videos, and information about their services that will generate attention online.

Social Media 96

Social Media Guidelines Video Entertainment 96