Integrity Solutions

OCTOBER 27, 2021

Doing it right the first time tells your customers that you value their time and that the people in your organization have the power to solve problems in the moment. What to Look for In Customer Service Training Programs. A customer service culture has to be built on more than just words.

Customer Service 69

Customer Service Self Service Banking Culture 69

Stella Connect

NOVEMBER 29, 2021

3: Collecting Real-Time Customer Feedback. The power of capturing and adapting your customer service strategies based on the voice of the customer is undeniable, especially when you consider the immediate impact of just one poor customer experience.

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

ShepHyken

NOVEMBER 7, 2016

30 Resources Every Customer Success Manager Should Read by Danni Friedland. jaco Blog) This golden list will motivate you and help you grow your business, engage with your customers and get accurate insights from your Customer Success efforts. My Comment: Customer Success is a hot topic. Follow on Twitter: @Hyken.

Customer Service 125

Customer Service Loyalty Customer Success Resources 125

ShepHyken

JUNE 1, 2020

She reminded me of a favorite quote at the end of the article: “If you want to see where a company is at, look at their sales, but if you want to see where a company is going, look at their service.” Freshworks) From this blog, you can find out actionable workarounds for staff shortage to improve call center performance.

Customer Service 68

Customer Service Omni-Channel Call Center Retail 68

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Service First.

Social Media 115

Social Media Course Training Marketing 115

ShepHyken

OCTOBER 23, 2017

You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. The information that Vala shares through his articles and blogs is always spot on. Impulse service on steroids by Chip Bell. My Comment: What’s the most costly mistake in business? Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Give Your Customers More Accurate Help.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

Customers That Stick

AUGUST 11, 2015

Can Twitter be THE Social Customer Service Channel? With such profound weaknesses, Twitter might not be able to be the hub of your customer service strategy; however, it might be able to be the hub of the social media part of your customer service strategy.

Customer Service 60

Customer Service Multi-Channel Omni-Channel Customer Service Strategies 60

ShepHyken

MARCH 7, 2022

(NewsBreak) The truth is, providing great customer service can set you apart from the competition, generate more marketing and sales opportunities, and keep your business growing successfully. In this blog, we will describe the link between customer service and content marketing – and explore the ways they complement each other.

Customer Service 13

Customer Service Self Service Retail Airlines 13

ShepHyken

FEBRUARY 24, 2017

This week on our Friends on Friday guest blog post my colleague, Kathleen Hettinger, discusses the importance of handling breaking news and how your organization should be prepared. Read Shep’s latest Forbes Article: Every Employee Needs Customer Service Training — Here’s Why. Shep Hyken.

Contact Center 84

Contact Center Social Media Guidelines Training 84

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Customers That Stick

MARCH 11, 2015

Despite all of the amazing books on customer service and customer experience on the market, the book I needed didn’t exist. Adam’s on-the-ground experience provides perspective missing in most service playbooks today. I try not to ask for much on this blog, but today I have a favor to ask. So, I wrote it.

Customer Service Training 60

Customer Service Training Social Media Tips Customer Service 60

Michel Falcon Experience

OCTOBER 21, 2019

A fresh perspective can be very valuable to create great customer service strategies. At the time of writing this blog post, I’m 33 years old. I mentioned this earlier in the blog post, you may not be investing enough resources into your customer service efforts.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

Russel Lolacher

DECEMBER 10, 2019

” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. Do they have communications training? Social media training? Customer service training? Do you have enough content to fill a day?

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102

ShepHyken

FEBRUARY 12, 2018

My Comment: Josh Linkner, innovation guru, has a weekly blog. This past week he shared three really cool technologies that are being used to create better and unique customer experiences. From Surveys to Transformation: Take Your Customer Experience to the Next Level by Paul Warner. The future is now!

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

ShepHyken

JULY 9, 2018

The Accidental Customer Experience by Ian Golding. CustomerThink) I often write my blog posts and articles whilst traveling on either a train or an airplane. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84

ShepHyken

DECEMBER 4, 2017

Relief can take you back to happiness, and maybe even create customer confidence (a key to creating loyalty) along the way. 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister. Learn how to offer a better customer experience than your competitors—and increase your bottom line.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0