Blog Customer Confidence Customer Service Strategies Customer Service Training 
ShepHyken
DECEMBER 4, 2017
Relief can take you back to happiness, and maybe even create customer confidence (a key to creating loyalty) along the way. 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
ShepHyken
OCTOBER 23, 2017
You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. The information that Vala shares through his articles and blogs is always spot on. Impulse service on steroids by Chip Bell. My Comment: What’s the most costly mistake in business? Follow on Twitter: @Hyken.
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