Vonage
NOVEMBER 10, 2016
Our customers notice our efforts, too. And, the benefits are apparent – we have been awarded customer service training and speaking contracts based on our fast responses to customers’ requests. Voice of the customer: What is a feedback loop and how can it help your brand?
ShepHyken
MAY 4, 2018
Improved customer service training. Began the process of consistently responding to every customer grievance. We also started addressing customer experience more fully at every stage of the customer journey. We acted with the expressed goal of improving our rating to A+. Here’s what we did.
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ShepHyken
MAY 27, 2019
Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. Ten Best Practices for Boosting Employee Engagement by CXAPP.
ShepHyken
OCTOBER 23, 2017
You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. The information that Vala shares through his articles and blogs is always spot on. Impulse service on steroids by Chip Bell. My Comment: What’s the most costly mistake in business? Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 4, 2017
Relief can take you back to happiness, and maybe even create customer confidence (a key to creating loyalty) along the way. 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
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