Vonage

NOVEMBER 10, 2016

Our customers notice our efforts, too. And, the benefits are apparent – we have been awarded customer service training and speaking contracts based on our fast responses to customers’ requests. Voice of the customer: What is a feedback loop and how can it help your brand?

Customer Confidence 274

Customer Confidence Customer Service Contact Center Banking 274

ShepHyken

MAY 4, 2018

Improved customer service training. Began the process of consistently responding to every customer grievance. We also started addressing customer experience more fully at every stage of the customer journey. Answer as many customer questions as possible without requiring the customer to contact you.

Customer Experience 81

Customer Experience Advertising Sales System 81

ShepHyken

MAY 27, 2019

Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer loyalty in retail is getting even more expensive.

Customer Journeys 106

Customer Journeys Customer Service Employee Engagement Exercises 106

ShepHyken

OCTOBER 23, 2017

You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. The information that Vala shares through his articles and blogs is always spot on. Impulse service on steroids by Chip Bell. My Comment: Part of an amazing customer experience can be driven by technology.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74