ShepHyken

MAY 27, 2019

Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. Ten Best Practices for Boosting Employee Engagement by CXAPP.

Customer Journeys 106

Customer Journeys Customer Service Employee Engagement Exercises 106

ShepHyken

OCTOBER 23, 2017

You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. The information that Vala shares through his articles and blogs is always spot on. Impulse service on steroids by Chip Bell. My Comment: What’s the most costly mistake in business? Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

ShepHyken

DECEMBER 4, 2017

Relief can take you back to happiness, and maybe even create customer confidence (a key to creating loyalty) along the way. 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0