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Speed creates customer confidence: what is the velocity of your customer service?

Vonage

Customers want fast service – whether they are waiting in line, calling the customer service center or waiting for an email response. If you are able to provide a rapid response that meets, or exceeds, customersexpectations, velocity goes a long way in creating confidence.

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5 Top Customer Service Articles for the Week of October 23, 2017

ShepHyken

(Huffington Post) High performing customer service organizations are changing and redefining performance metrics to better align how they measure service delivery success to their customer expectations, according to the worldwide state of customer service research by Salesforce.