ShepHyken

APRIL 12, 2017

Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. But what is the big cost? For information contact or www.hyken.com.

Banking 97

Banking Customer Service Representative Customer Confidence Customer Service Training 97

ShepHyken

FEBRUARY 16, 2022

Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Experience 130

Customer Experience Customer Service Training Customers Loyalty 130

Myra Golden

JULY 28, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Front-desk employees in medical practices.

Training 40

Training Customer Service Customer Service Training Call Center 40

ShepHyken

MAY 27, 2019

Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. Ten Best Practices for Boosting Employee Engagement by CXAPP.

Customer Journeys 103

Customer Journeys Customer Service Employee Engagement Exercises 103

Myra Golden

DECEMBER 9, 2016

How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash. Complaint Handling – So your employees can handle problems in such a way that they completely restore customer confidence after a service failure.

Customer Service 53

Customer Service How To Customer Service Training Training 53

ShepHyken

OCTOBER 15, 2018

(CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product. Follow on Twitter: @Hyken.

Customer Service 86

Customer Service Automotive Tips Feedback 86

ShepHyken

JUNE 24, 2019

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. Numbers one, two and four are non-negotiable.

Customer Service 112

Customer Service Poor Customer Service Tips Hotels 112

ShepHyken

APRIL 18, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

B2C 64

B2C B2B Customer Service Training Retail 64

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.

How To 40

How To Customer Service Training Video Training 40

ShepHyken

MAY 7, 2018

An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Policies Retail Case Study 79

Myra Golden

DECEMBER 9, 2016

How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash. Complaint Handling – So your employees can handle problems in such a way that they completely restore customer confidence after a service failure.

Customer Service 40

Customer Service How To Customer Service Training Training 40

ShepHyken

OCTOBER 18, 2017

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post When Customer Service Creates Customer Validation appeared first on Shep Hyken.

Customer Service 157

Customer Service Metrics Interaction Customers 157

ShepHyken

DECEMBER 26, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Culture 133

Culture Policies Customer Service Training Customers 133

ShepHyken

MAY 2, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.

Hotels 89

Hotels Customer Service Training Training Conference 89

ShepHyken

OCTOBER 10, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 119

Customer Service Training Loyalty Company Training 119

ShepHyken

DECEMBER 19, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Do Your Customers Trust You This Much? Follow on Twitter: @Hyken.

Customer Service Training 119

Customer Service Training Customers Loyalty Training 119

ShepHyken

OCTOBER 9, 2019

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Course 111

Course Customer Service Training Customer Service Training 111

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. 2) Apologize for the problem. 5) Act with urgency.

Customer Confidence 62

Customer Confidence Customer Service Training Course Customer Service 62

ShepHyken

MARCH 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.

Wait Times 108

Wait Times Customer Service Training Customers Customer Service 108

ShepHyken

OCTOBER 5, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Hotels 133

Hotels Customer Service Training Leadership Customer Service 133

ShepHyken

NOVEMBER 14, 2016

Each department within an organization develops a set of customer strategies that is independent and solely based on the objectives set forth in that department. My Comment: One of the best ways to create customer confidence is by creating a consistent customer experience. For information contact or www.hyken.com.

Omni-Channel 48

Omni-Channel Customer Service Trends Contact Center 48

ShepHyken

JULY 19, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Do You Trust Your Customers? Do Your Customers Trust You?

Conference 107

Conference Customer Service Training Customers System 107

ShepHyken

SEPTEMBER 13, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 94

Customer Service Training Communication Training Course 94

ShepHyken

JUNE 27, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.

Customer Service 87

Customer Service Chatbots Loyalty Customer Service Training 87

ShepHyken

FEBRUARY 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. The post Are You So Good Your Customers Would Pay You Double?

Exceptional Customer Service 91

Exceptional Customer Service Study Customer Service Training Customer Service 91

ShepHyken

JUNE 28, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 97

Customer Service Training Meeting Customer Service Interaction 97

ShepHyken

JUNE 14, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Policies 91

Policies Customer Service Training Training Customer Focused 91

ShepHyken

SEPTEMBER 27, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Brands 86

Brands Customer Service Training Online Experience Groups 86

ShepHyken

APRIL 30, 2018

He makes the complicated simple to understand, especially when we are in heavy discussions about AI and other customer service and CX technologies. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

ShepHyken

MAY 25, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Three Ways to Create Confidence with Your Customers appeared first on Shep Hyken.

Exercises 90

Exercises Customer Care Customer Service Training Customers 90

ShepHyken

JULY 13, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Six Reasons You Shouldn’t Lie to a Customer appeared first on Shep Hyken.

Customer Service Training 48

Customer Service Training Customers Training Customer Service 48

ShepHyken

OCTOBER 23, 2017

Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information ciontact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

ShepHyken

MAY 4, 2018

Improved customer service training. Began the process of consistently responding to every customer grievance. We also started addressing customer experience more fully at every stage of the customer journey. We acted with the expressed goal of improving our rating to A+. Here’s what we did.

Customer Experience 79

Customer Experience Advertising Sales System 79

Up Your Service

MARCH 24, 2015

If an employee feels a customer should get a discount, either because a mistake was made or because they’re a great and loyal customer, then let them. The post Make ’Em Say Wow: Tips for Building a Strong Service Team—Part Two appeared first on UP Your Service. Have mistake meet-ups.

Tips 40

Tips Hotels Culture Customer Service Training 40

ShepHyken

SEPTEMBER 27, 2021

In this article, we can say that the secret to customer loyalty is communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer confidence to continue doing business with you. You’ll be glad that you did!

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19

ShepHyken

NOVEMBER 30, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48