Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Four reasons why email is on the rise Despite the growth of new channels, research from Forrester demonstrates that email is still central to how consumers communicate with brands.

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

Clarivate

MAY 26, 2022

It forms part of our Research Smarter series. . Researchers worldwide are increasingly reliant on literature reviews. That’s because review articles provide you with a broad picture of the field, and help to synthesize published research that’s expanding at a rapid pace. How do you write a narrative literature review?

Tips 119

Tips Analysis Groups Examples 119

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. However, I have found that I am most successful when speaking to audiences or collaborating with clients when I am in the moment. Subscribe to my blog.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

ShepHyken

JUNE 28, 2019

Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. Dimension Data research says that 56 percent of businesses expect transactions via telephone to fall over the next two years. And yet, a net gain in human jobs is also expected. Because of that word “current.”

Contact Center 111

Contact Center Self Service Banking Airlines 111

Tricia Morris

SEPTEMBER 22, 2020

In two new research notes, industry analysts warn about the negative impact disparate communication and collaboration tools are having on not just the employee experience – but the customer experience, as well.

Communication 128

Communication Employee Experience Tools Industry 128

Clarivate

APRIL 14, 2024

Dive into the historical evolution and contemporary challenges of assessing the socioeconomic impact of publicly funded research with insights from the Institute for Scientific Information. In research and higher education circles, there is a widespread notion that the socioeconomic impact of research is a new concern for funding agencies.

Government 59

Government Policies Report Culture 59

Clarivate

OCTOBER 31, 2023

Our latest Global Research Report from the Institute for Scientific Information (ISI) charts China’s research trajectory and its path of growth, quality and international collaboration. Over the last 40 years China’s research economy has experienced remarkable transformation and growth.

Policies 75

Policies Trends Analysis Report 75

Feedbackly

MARCH 28, 2024

The research began in February 2024 and will continue until the end of April. “In the EU Music 360 research project, we aim to explore the value of music across different industries and environments. “We’re excited to be part of this research. “We’re excited to be part of this research.

Feedback 105

Feedback Retail Study Employee Experience 105

AWS Machine Learning

MARCH 4, 2024

For instance, pharmaceutical companies can query drug research papers alongside protein structure diagrams to accelerate discovery. As enterprise customers rely on Claude across industries like healthcare, finance, and legal research, reducing hallucinations is essential for safety and performance.

Innovation 136

Innovation Travel Financial Exercises 136

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Conduct keyword research and incorporate relevant keywords naturally into website content. Prioritize collaborative content creation Content creation is a long-term goal.

Marketing 111

Marketing Social Media Advertising Tips 111

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. How to overcome those challenges?

Customer Experience 354

Customer Experience Competitive Advantage Omni-Channel Culture 354

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Another is silos – unless there’s perfect collaboration they lead to inconsistent or competing objectives, marketing, service and measurement.

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Customer Bliss

JUNE 15, 2017

I wanted to take a second to talk about collaboration within CCO work. This is a complex, far-ranging topic and we’re only going to cover it in a brief blog post (although I do speak often about collaboration in books and speeches), but I wanted to touch on some recent research and thought leadership around collaboration.

Competitive Advantage 187

Competitive Advantage Leadership Metrics Customer relationships 187

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI. Plus, industry experts agree.

Software 111

Software Customer Success Innovation Report 111

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. An approachable best-seller that will expand the way you think about applications of research.

Resources 80

Resources Management Conference Groups 80

Clarivate

JANUARY 14, 2022

Highly Cited Researchers 2021 are based at more than 1,300 institutions. In this interview, we speak with Korea University about how it encourages collaboration, facilitates career growth and accelerates innovative research. Do you have programs to celebrate Highly Cited Researchers?

Case Study 98

Case Study Study Analysis Trends 98

CSM Magazine

APRIL 11, 2024

Property History : Research the property’s history, including previous sales, renovations, and potential issues. Set Clear Goals and Priorities Once you have thoroughly researched the market and property, setting clear goals and priorities is the next step in preparing for real estate marketplace negotiation.

Strategy 52

Strategy Social Media Video Transportation 52

Kerry Bodine

AUGUST 14, 2020

The Holy Grail of customer research is combining quant and qual data to get the most complete picture of your customer. When starting out with your journey mapping research, I suggest following this approach: 1) Home in on interesting questions or challenges with quantitative research. Can we have nested journeys? Absolutely.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

Clarivate

NOVEMBER 15, 2023

Every year, the unveiling of the Highly Cited Researchers list sparks anticipation within the global research community as both researchers and their affiliated institutions or organizations scrutinize the list. Unusual patterns of collaborative group citation activity and anomalous levels of citations from co-authors.

Policies 130

Policies Analysis Exercises Groups 130

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Research location-based keywords relevant to your industry and integrate them into your website’s content and meta descriptions. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. Research relevant keywords and set a budget.

Social Media 98

Social Media How To Advertising Sports 98

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. There is a change in how organizations analyze research data and stay on over these changes. An effective Insight Community will provide collaboration tools that naturally allow the community to grow over time.

Data 195

Data How To Advertising Study 195

2020 Research

AUGUST 8, 2023

Are you ready to go on a journey into the ever-evolving landscape of qualitative research? In this captivating conversation, Sago President Isaac Rogers delves into the demand for fresh and inventive research approaches, shedding light on multi-phase and iterative research designs that unlock deeper participant insights.

Consumers 97

Consumers Industry Technology Brands 97

ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. Cross-departmental collaboration is a reflection of a healthy internal culture. Cross-departmental collaboration can’t happen unless managers lead by example.

Strategy 48

Strategy Meeting Conference Culture 48

Totango

NOVEMBER 27, 2023

The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Cross-functional collaboration B2B organizations increasingly rely on multiple best-in-class tools to manage customer data as tech stacks expand. For example, unified data bridges the gap between sales and CS teams.

Report 91

Report Trends Customer Success Self Service 91

Clarivate

DECEMBER 21, 2023

Milena finds this collaborative atmosphere seamlessly extends to the IP teams. Milena says the most impactful changes stem from collaborative efforts that are aimed at improving and optimizing overall efficiency. Read more from our blog series on Clarivate women experts.

Meeting 59

Meeting Innovation Industry Culture 59

Calabrio

DECEMBER 18, 2020

Rise of the Research Team. That typically means creating a dedicated research team. The research team is a relatively new group or department for most contact centers, requiring employees with a vastly different set of skills. While the research team has a strong IT background, they are specialists in data science.

Contact Center 162

Contact Center Leadership Self Service Analytics 162

Customer Bliss

JUNE 9, 2021

A recent Harvard Business Review article cites a study by researchers at the MIT Sloan School of Management, which found that consumers may be willing to pay 2% to 10% more for products from companies that provide greater supply chain transparency. This blog post is excerpted and adapted from Would You Do That To Your Mother? .

Leadership 288

Leadership Hospitality Customer relationships Company 288

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. These quests can involve solving problems, conducting research, or collaborating on projects. What is Gamification? Quests can be individual or group-based.

Gamification 100

Gamification Engagement System Feedback 100

2020 Research

APRIL 18, 2024

Key Takeaways The future of healthcare research is exciting due to the ability to use data to swiftly find solutions and bring treatments to patients in need. Healthcare research teams are actively testing and validating AI-generated information while considering compliance and regulatory concerns.

Healthcare 59

Healthcare Industry Trends Innovation 59

One Millimeter Mindset

SEPTEMBER 24, 2018

Subscribe to my blog. Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how collaboration catalyzes purposeful personal development and business growth in today’s digitally transforming B2B and B2C environments. Babette’s Playbook of collaboration hacks, Do YOU Mean Business?

Strategy 213

Strategy B2C Customer Retention B2B 213

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. Recently, even 60 Minutes Overtime did a segment on robot research at Carnegie Mellon, further fueling the hysteria. Shep Hyken.

Customer Experience 86

Customer Experience Telecommunications Fashion Technology 86

SurveySparrow

OCTOBER 21, 2023

What do you think is the first recorded design research? Design research is more than just a process. This blog will look into its meaning, importance, and all that you need to know. This blog will look into its meaning, importance, and all that you need to know. What is Design Research? Intriguing right?

Study 52

Study Analysis User Experience Innovation 52

Call Experts

APRIL 8, 2024

According to Bellomy Research , over 40% of those that use a contact center for utilities report an increase in important aspects like time, training, and associated costs needed for onboarding new employees. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience.

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

SurveySparrow

JUNE 20, 2023

Google Forms: For Simple Surveys With a user-friendly interface, versatile question types, and advanced targeting options, Google Forms streamlines your market research efforts. With a better meeting of requirements compared to SurveyLegend, QuestionPro offers advanced features like polling and mobile research for valuable insights.

Analysis 52

Analysis Survey e-support Analytics 52

Clarivate

SEPTEMBER 15, 2022

Writing a great research paper is easier when you have a timely and focused topic. Our latest Global Research Report on ocean health by the Institute for Scientific Information (ISI) identifies compelling insights that can be explored for your next research paper. Research growth is happening in other areas, too.

Comparison 59

Comparison Tips Report Resources 59

Clarivate

NOVEMBER 28, 2023

The latest annual edition, Research Fronts 2023 , marks the tenth collaboration between Clarivate and the CAS. This latest report, like its predecessors, bases its findings on Research Fronts, which are self-organizing clusters of related research identified by citation analysis.

Report 59

Report Analysis Comparison Course 59

Calabrio

DECEMBER 18, 2020

Rise of the Research Team. That typically means creating a dedicated research team. The research team is a relatively new group or department for most contact centers, requiring employees with a vastly different set of skills. While the research team has a strong IT background, they are specialists in data science.

Contact Center 130

Contact Center Leadership Self Service Analytics 130