7 Reasons Why Chief Customer Officers Need To (Eventually) Own Revenue
Gainsight
DECEMBER 16, 2021
What’s the ROI of Customer Success?”. If you want to start a fight (or at least a spirited debate) at a Customer Success conference, yell the following question and run out of the room: “Should CSMs own renewals?”. Thankfully, this blog post is not about wading into that hornet’s nest of an argument! – Your CFO.
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