InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. Companies that prioritise their customers and build a culture around their needs, tend to thrive and outperform their competitors and grow ahead of the market.

NPS 260

NPS Customer Centricity Tips Automotive 260

SmartMessage Blog

NOVEMBER 22, 2023

Getting information about audience segmentation helps to learn specialized marketing strategies, where tailored communication meets high relevance. With our comprehensive and informative article, you can explore the key categories of audience segmentation, easily start with a step-by-step guide, and identify best practices.

Strategy 52

Strategy Marketing Advertising Analysis 52

SmartMessage Blog

FEBRUARY 11, 2024

What is a Target Market? Target Market refers to a specific group of consumers at whom a company aims its products and services. Companies often conduct extensive research to identify the demographic, geographic, and psychographic characteristics of their target market. What is Market Segmentation? Why is it Important?

Marketing 52

Marketing Return on Investment ROI Resources 52

SmartMessage Blog

FEBRUARY 11, 2024

What is a Target Market? Target Market refers to a specific group of consumers at whom a company aims its products and services. Companies often conduct extensive research to identify the demographic, geographic, and psychographic characteristics of their target market. What is Market Segmentation? Why is it Important?

Marketing 52

Marketing Return on Investment ROI Resources 52

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

Eptica

JULY 14, 2023

Read the views of AI experts from our parent company Enghouse Interactive in our new blog post. Read the views of AI experts from our parent company Enghouse Interactive in our new blog post.

Chatbots 105

Chatbots Trends Financial Interaction 105

Pretium Solutions

OCTOBER 26, 2023

How can the Export Markets Development Grant (EMDG) help your business? The Export Markets Development Grant’s purpose it to encourage the creation, development and expansion of foreign markets for Australian-produced products and services. You’ll receive progress payments based on the approved grant amount.

Marketing 52

Marketing Tourism Government Financial 52

Pretium Solutions

OCTOBER 26, 2023

How can the Export Markets Development Grant (EMDG) help your business? The Export Markets Development Grant’s purpose it to encourage the creation, development and expansion of foreign markets for Australian-produced products and services. You’ll receive progress payments based on the approved grant amount.

Marketing 59

Marketing Tourism Government Financial 59

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

Eptica

NOVEMBER 24, 2022

Based on the latest ContactBabel report, our blog explains the key functionality contact centres are rolling out via the cloud, as well as sharing best practice advice for successful cloud deployments. Tags: Cloud Contact Centres Categories: Trends & Markets. Share this page on: Tweet.

Banking 126

Banking Trends Report Technology 126

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

Eptica

SEPTEMBER 12, 2022

Our latest blog explores the 6 key benefits chatbots deliver, while outlining best practice for ensuring ROI. Click here to read the full blog post on our parent company Enghouse Interactive’s site. Tags: Chatbots, Housing Associations Categories: Market Trends, Best Practice. Share this page on: Tweet.

Chatbots 125

Chatbots ROI Trends Financial 125

Optimove

SEPTEMBER 19, 2023

The Power of Contextual Marketing for Retailers In holiday seasons gone by, marketing teams have set up seasonal campaigns, picked a topic, created an email, set up a wide audience, and scheduled for a specific date. By focusing on customer-centric real-time approaches this holiday season, you can maximize their future value.

Marketing 52

Marketing Retail Strategy Consumers 52

Optimove

DECEMBER 4, 2023

Guide to Advanced Customer Segmentation Download Now >> 2023 A Record Year for Submissions This year, we received more submissions than ever before and as always, were deeply impressed by the creativity, sophistication, and performance these CRM marketing activities generated.

CRM 59

CRM Marketing Chief Customer Officer Tips 59

BirdEye

SEPTEMBER 6, 2022

In this blog, we’ll cover what you need to know about local search, from what it is to how it works and why you need to use it to reach more local customers. Table of contents What is local search marketing? How does local search marketing work? What is local search marketing? How does local search marketing work?

Marketing 98

Marketing Guidelines Industry Examples 98

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team.

Tools 52

Tools Software Marketing Analytics 52

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

SurveySparrow

FEBRUARY 9, 2024

That’s why it is so important to master this part of the customer journey marketing. So, being able to adapt your marketing strategy to fit each stage of the customer’s journey is crucial. 51% of marketing professionals agree that basing more decisions on data analysis is crucial. What Is a Customer Journey?

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

BirdEye

SEPTEMBER 6, 2023

And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. This blog post explores how local businesses can leverage marketing surveys to gain a strategic advantage in the industry. Table of contents What is a market survey?

Survey 58

Survey Marketing Comparison NPS 58

ProProfs Chat

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. Sending out such surveys about market needs and preferences enables companies to understand how their target market feels and behaves. But why market research surveys ? Continue reading to find out.

Marketing 97

Marketing Survey Feedback Customers 97

Eptica

JUNE 10, 2022

However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. Categorie(s): Trends & Markets Understanding the customer is the start point of delivering excellence in customer service. Share this page on: Tweet.

Self Service 120

Self Service Company Banking Customer Journeys 120

C3Centricity

OCTOBER 8, 2017

But are we performing smart marketing too? Here’s how marketers should be reaching, connecting and engaging their customers. We all know that you can’t please all the people all of the time, so why are we marketers still mass producing our messages? Start a Blog. That’s smart marketing.

Marketing 120

Marketing Social Media Loyalty Brands 120

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

Tips 52

Tips Marketing Sports Gamification 52

Eptica

FEBRUARY 14, 2022

In our latest blog we highlight research that demonstrates the shift to digital and focus on five important areas driving customer experience transformation. Tags: Customer Experience Transformation Categories: Trends & Markets, Best Practice. Read the full post on our parent company Enghouse Interactive’s site here.

Self Service 133

Self Service Customer Experience Trends Video 133

Maru Group

FEBRUARY 15, 2021

By 2019, the North American market for meal kits had slowly but steadily grown to an estimated 1.7 We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. billion dollars, although companies struggled with profitability and retaining customers. Think framework.

Innovation 52

Innovation Consumers Brands Connections 52

Eptica

OCTOBER 4, 2021

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. Author: Pauline Ashenden - Marketing Manager As we celebrate National Customer Service Week, it is the perfect time for senior management to focus on the area and re-evaluate their customer service strategy.

Customer Service Strategies 120

Customer Service Strategies Strategy Customer Service Interaction 120

Eptica

JUNE 15, 2022

Our blog describes the key factors that are driving digital investment within local government customer service, as well as highlighting some of the challenges. Categorie(s): Trends & Markets What’s driving customer facing technology investment in local councils? Share this page on: Tweet.

Technology 126

Technology Government Banking Trends 126

Eptica

JULY 16, 2021

To help organisations make informed choices our latest blog answers six common questions about cloud contact centres – read the full article here on the website of our parent company Enghouse Interactive. Tags: Cloud Contact Centre, Switching to the cloud Categories: Best Practice, Trends & Markets.

Trends 127

Trends Interaction Marketing Management 127

Eptica

OCTOBER 8, 2021

Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions. Click here to read the full post on our parent company Enghouse Interactive’s blog. Share this page on: Tweet. Here’s what to consider.

Customer Service 120

Customer Service Trends Customer Service Strategies Meeting 120

Eptica

APRIL 15, 2021

Read the full article exploring these key trends on the Enghouse Interactive blog. Categorie(s): Trends and Markets How are collaboration and communication tools benefiting the contact centre? Categorie(s): Trends and Markets How are collaboration and communication tools benefiting the contact centre?

Tools 125

Tools Customer Service Trends Communication 125

Eptica

FEBRUARY 7, 2022

Read the full article and watch the video here: Tags: contact centres, Microsoft Teams Categories: Trends & Markets. Highlights from our customer service blog in 2021. Share this page on: Tweet. You might also be interested in these posts: 5 factors that are driving the need for better digital customer experience.

Video 121

Video Trends Meeting Tools 121

Eptica

JULY 22, 2022

Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working. Categorie(s): Market Trends The contact centre, like all parts of the organisation, must work towards reducing emissions and ensure the future of the planet.

Self Service 93

Self Service Trends Interaction Strategy 93

Eptica

NOVEMBER 4, 2021

Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Tags: Call & Screen Recording, Microsoft Teams, Quality Control, Customer Insights Categories: Trends & Markets. Share this page on: Tweet.

Call Recording 123

Call Recording Omni-Channel Trends Customer Insights 123

CSM Magazine

JUNE 25, 2021

Google Play Market and the Apple Store are overloaded with a broad selection of mobile applications. To have a meticulous marketing strategy is probably the only working practice to stand out from the crowd. You need to build a successful marketing strategy, which will help grow your business and attract customers.

Marketing 52

Marketing How To Social Media Multi-Channel 52

Optimove

OCTOBER 31, 2023

Part 1 of this series set the stage for lotteries to get ready and be set to fire effective marketing messages. Truly, the player lifecycle stage of each player is like a lighthouse guiding lottery marketing ideas. Of course, recommended promotional strategies change based on each player lifecycle stage (LCS).

Marketing 52

Marketing CRM Strategy Examples 52

SuiteCX

JUNE 15, 2017

Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. For this reason, it is critically important that we measure the profit returned from customer loyalty and retention marketing investments. Investments in customer loyalty are booming.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SuiteCX

JUNE 15, 2017

Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. For this reason, it is critically important that we measure the profit returned from customer loyalty and retention marketing investments. Investments in customer loyalty are booming.

ROI 100

ROI Measurement Marketing Loyalty Programs 100