Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Analysis 208

Analysis Survey Feedback How To 208

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

InMoment XI

DECEMBER 21, 2021

Several years ago, business consultant Matthew T. Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Years later, much of what we discussed still rings true, like a silver carol bell.

Customer Experience 529

Customer Experience Loyalty Course Advertising 529

Lumoa

JANUARY 24, 2024

Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Results must be meaningful from a business perspective and reveal areas for improvement.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

ShepHyken

SEPTEMBER 15, 2017

Using it to create compelling content will be one of the biggest areas of impact for AIM when it comes to engaging customers. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. There is a wealth of customer data available to marketers today.

Customer Engagement 196

Customer Engagement Engagement Marketing Fashion 196

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. So, how can your business win over this growing contingent of experience-focussed customers?

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Lumoa

APRIL 4, 2023

For a business to flourish, it has to understand its customers well enough to market effectively to them. One of the best ways to do that is through a customer profile analysis. Analyzing such data helps businesses learn the ins and outs of their target audience—and a company that knows its audience can further its own growth.

Analysis 208

Analysis Customer Retention Customer Journeys Customers 208

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

ShepHyken

APRIL 5, 2019

In the age of customer experience, chatbots could be a powerful new way for businesses to differentiate themselves and capture the attention of their target market. Additionally, in a world where customers no longer want to wait for support, chatbots provide the option to engage with businesses 24/7. Transforming the Buyer Journey.

Chatbots 116

Chatbots Customer Experience Contact Center Ecommerce 116

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis?

Feedback 108

Feedback Strategy Social Media Analysis 108

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Does it spell doom for your business? In this blog post, we’ll answer all these questions and more. Well, not so fast. Think about it. Probably not.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

BlueOcean

OCTOBER 4, 2023

But what mix of live agents versus AI is best for your business? The impact of bilingual support on the customer experience cannot be understated. The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

ShepHyken

JULY 12, 2019

Across industries, the collection, analysis, and refinement of data is the battleground businesses are competing in to differentiate themselves to customers. In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management.

Customer Experience 108

Customer Experience How To Roadmap Analysis 108

GetFeedback

AUGUST 14, 2019

The business changes : New products and services are launched; acquisitions are made, and growth happens or business shifts. Trends change: New industry trends, regulations, and technologies emerge, creating new business dynamics. Strengths and weaknesses change: Weak signals become strong signals. Don’t just ask, listen.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. You’re welcome to pick and choose from the questions below, tailoring to your unique business needs.

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. People love to talk about businesses, for better or worse. Online and offline, conversations about your restaurant business are happening. Optimize business listings Things change.

Tips 109

Tips Management Social Media Feedback 109

NICE inContact

SEPTEMBER 25, 2019

The latest results and analysis can be found in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark. Through our analysis, we discovered that those who have their contact center in the cloud report 18% higher customer satisfaction than businesses that have their call center technology on premises.

Contact Center 136

Contact Center Call Center Omni-Channel eBook 136

SurveyGizmo

JUNE 8, 2021

To make it even easier, we’ve created a series of blogs to help you better understand how to get the most from your Alchemer account. Regression analysis is a powerful statistical method that allows you to examine the relationship between two or more variables of interest. How does regression analysis work? The cost to attend?

Analysis 98

Analysis Survey Training Software 98

SurveySparrow

OCTOBER 30, 2023

If you’re the former, you might have heard about factorial analysis and might be here for the thrill of it. This blog will deal with all that you need to know about factorial analysis: meaning, types, how to conduct it, and even the best practices you need to follow! .” What is Factorial Analysis?

Analysis 52

Analysis Study Survey Trends 52

Win the Customer

SEPTEMBER 7, 2023

The McKinsey Matrix, a tool initially designed for portfolio analysis, proves to be surprisingly versatile when applied to customer experience strategies. By mapping customer segments onto the matrix, companies can make informed decisions about where to allocate resources for the greatest impact.

Customer Experience 59

Customer Experience Return on Investment Competitive Advantage Analysis 59

Helpt

FEBRUARY 14, 2024

This blog post will illustrate the basics of DDDM, tracing the transition from traditional decision-making approaches to the data-centric ones in place today. A Quick Story About Rocks In the dawn of business - think Stone Age era - decisions were made in a manner that might seem almost comical to us now. Today, we have big data.

Data 52

Data Analytics Social Media Analysis 52

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Brandwatch CX

NOVEMBER 8, 2023

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. 2) TweetReach TweetReach is a great monitoring tool for your business if you’re interested in checking how far your Tweets travel.

Social Media 98

Social Media Tools Analysis Metrics 98

Optimove

APRIL 8, 2024

This enables hyper-segmented targeting that enhances customer engagement, increases customer lifetime value (CLV), and fuels overall business growth. Through a comprehensive customer segmentation analysis, marketers can accurately personalize for distinct customers based on demographic, behavioral, and other key indicators.

Analysis 59

Analysis Customer Base Strategy Tips 59

CustomerSuccessBox

JUNE 8, 2022

The following is the list of curated readings that will add value to your SaaS business if implemented efficiently. Read this blog further to know more about the best practices for building a CS tech stack, and more. Customer Success: How to Quantify the Impact of Bad-fit Customers. What to do when a big account churns?

Customer Success 52

Customer Success Analysis Customers Groups 52

CustomerSuccessBox

JUNE 8, 2022

The following is the list of curated readings that will add value to your SaaS business if implemented efficiently. Read this blog further to know more about the best practices for building a CS tech stack, and more. Customer Success: How to Quantify the Impact of Bad-fit Customers. What to do when a big account churns?

Customer Success 52

Customer Success Analysis Customers Groups 52

ChurnZero

MARCH 4, 2022

If you’ve clicked through to read this article, then you’re probably wondering, “what the heck is a force field analysis, anyway?” Though it sounds like the stuff of science fiction, we can assure you that a force field analysis has many practical applications that are firmly based in our current reality. Define your objective.

Analysis 95

Analysis Customer Success Exercises Effort Score 95

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 59

Social Media Tips Sales Advertising 59

SurveySparrow

SEPTEMBER 22, 2022

This process is essential because it allows businesses to make better decisions based on customer feedback. This blog post will give a short overview of the statistical treatment of data and how it can be used to improve your business. To create similar dashboards for statistical analysis, sign up here for Free!

Survey 52

Survey Data Analysis Customer Satisfaction 52

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Examples 98

Examples Tips Customer Success Analysis 98

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. Birdeye’s vast network, encompassing over 150,000 businesses and a treasure trove of millions of reviews, offers a rich data set to discern these trends.

Automotive 111

Automotive Healthcare Hospitality Retail 111

Clarivate

MARCH 6, 2024

See more analysis from the 2024 report here. The Top 100 Global Innovators methodology uses a complete comparative analysis of global inventions data to assess the strength of every patented idea. Innovative businesses are part of an ecosystem. Their ideas impact others and they are affected by the inventions of others.

Innovation 52

Innovation Report Analysis Analytics 52

Brandwatch CX

JUNE 15, 2022

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. TweetReach is a great monitoring tool for your business if you’re interested in checking how far your Tweets travel. 1) Hootsuite.

Social Media 144

Social Media Tools Analysis Metrics 144

BirdEye

DECEMBER 8, 2023

And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. Why corporate reputation management is important for your business? What is corporate reputation management?

Strategy 116

Strategy Management Social Media Brands 116

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights. Understanding customer satisfaction is akin to peering into the heart of your business. It indicates the percentage of customers who continue to do business with you over time.

Customer Satisfaction 59

Customer Satisfaction Metrics Measurement Net Promoter Score 59

ECXO

MARCH 24, 2024

One area where AI has already made a significant impact though is in customer experience. Hyper-personalization involves leveraging data analysis and digital technology to provide individualized content, products, and services to customers. This practice plays on the principle of reciprocity.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment analysis lets you hear what’s really being said between the lines. By the end of this blog, you will be clear about the definition, importance, benefits, and use cases. I have mentioned some of the best practices you must follow while conducting sentiment analysis. (Oh, How Does Sentiment Analysis Work?

Analysis 52

Analysis Social Media Effort Score Survey 52