Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Similarly, AI-powered chatbots mean businesses can offer 24/7 support. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Comm100

APRIL 22, 2024

This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

How To 130

How To Chatbots Omni-Channel Social Media 130

BirdEye

APRIL 26, 2024

It’s impossible to run a business today without focusing on content creation. Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content.

Tools 59

Tools Social Media Multi-Channel Video 59

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Software 182

Software Chatbots Customer Service Knowledge Base 182

Comm100

MAY 25, 2022

In the past few years, massive social changes have upset the business community. Supply chain issues and other upsets in how day-to-day business is done have placed tremendous demands on customer service representatives. These changes have occurred across industries and have accelerated the adoption of new technologies.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation?

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Lumoa

JANUARY 24, 2024

Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Results must be meaningful from a business perspective and reveal areas for improvement.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Calabrio

NOVEMBER 25, 2020

Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. AI Management Platforms enable contact centers to use bots that can automate routine tasks and power self-service options that help customers quickly find the information they need on their own. Collaboration is an emerging theme.

Contact Center 130

Contact Center Self Service Analytics Banking 130

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony.

Social Media 132

Social Media Chatbots ROI Brands 132

Comm100

DECEMBER 14, 2022

As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity. And automation is the way to go for businesses that want to design, create and constantly reinvent superior buyer journeys.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

ShepHyken

SEPTEMBER 15, 2017

Recently I have read and written a lot about AI and as technology improves and acceptance grows AI will have a strong role in customer service. – Shep Hyken. Artificial intelligence (AI) and all of its many uses have seen massive amounts of growth throughout the last year.

Customer Engagement 193

Customer Engagement Engagement Marketing Fashion 193

Comm100

FEBRUARY 10, 2022

Personalizing customer service is key for brands to interact with their target audience and set themselves apart from the crowd, especially when 90% of online shoppers are more likely to do business with brands that offer personalized experiences. Why does personalized customer service matter? Let’s take at some of these benefits in detail.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Lumoa

JANUARY 11, 2022

Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers. NPS surveys or full NPS analytics?

NPS 259

NPS Software Net Promoter Score Survey 259

Uniphore

DECEMBER 14, 2021

In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. For example, Uniphore’s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases.

Customer Experience 264

Customer Experience Contact Center First Call Resolution Analysis 264

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . And, it can give insight into the cost of an absence for your business.

Contact Center 52

Contact Center Call Center Trends Healthcare 52

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Innovation 135

Innovation Travel Financial Exercises 135

BirdEye

SEPTEMBER 11, 2023

Think about how Spotify suggests the perfect song that instantly cheers your mood or when Netflix suggests the next binge-worthy series – that’s the power of AI at work. Imagine an AI tool analyzing user preferences and crafting tailor-made content that resonates. Table of contents What is AI in social media management?

Social Media 106

Social Media Management Tools Trends 106

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. AI chatbots with emotional intelligence (EQ) While AI chatbots are becoming commonplace, few are leveraging the potential of chatbots with EQ.

Examples 173

Examples Chatbots Omni-Channel Customers 173

Uniphore

NOVEMBER 18, 2021

However, when you consider that emotions are central to customers’ decision-making processes, a data-driven tool that can help you understand how customers truly? feel is invaluable to business growth. Amazon is honing its Alexa AI tool ?to An emotion AI system is also?capable Emotion AI ?assesses

Roadmap 162

Roadmap Call Center Policies Brands 162

BirdEye

SEPTEMBER 11, 2023

Satisfied customers build successful businesses. Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. But this goal is getting harder and harder to accomplish in the increasingly competitive business landscape.

Customer Experience 114

Customer Experience Self Service Social Media How To 114

Magellan Solutions

JULY 24, 2023

Content writers and copywriters are expected to produce high-quality blogs, social media posts, whitepapers, and other content forms, helping businesses capture the attention of their target audience. And this is where the power of Artificial Intelligence (AI) comes into play. Content generation tools like Conversion.ai

Tools 98

Tools Social Media Guidelines Advertising 98

ShepHyken

APRIL 5, 2019

This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment.

Chatbots 114

Chatbots Customer Experience Contact Center Ecommerce 114

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Tools 98

Tools Marketing Social Media Advertising 98

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. AI video editing tools are increasingly necessary as the demand for high-quality video content grows.

Video 98

Video Tools Social Media e-support 98

BirdEye

JANUARY 15, 2024

In today’s competitive business landscape, every minute counts. This blog post is your complete guide to understanding speech-to-text software, complete with a curated list of the best options for your business’s success. How to choose the best speech-to-text software for your business?

Software 111

Software Tools Meeting Analysis 111

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

ShepHyken

MAY 11, 2018

The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses. When customers call the shots, having a good CX and offering fantastic customer service will benefit your business all around. Business are recognizing the importance of creating a balance between the two sales funnels.

Trends 98

Trends Customer Service Video B2B 98

ShepHyken

JUNE 28, 2019

This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. It’s true that in China, in a case of life imitating art, state-run television is testing the world’s first AI news anchors more than 30 years after the Max Headroom television satire.

Contact Center 110

Contact Center Self Service Banking Airlines 110

Blueshift

JUNE 1, 2023

In the fast-paced world of retail and e-commerce , staying ahead of the competition requires innovation, strategic decision-making, and the right tools to get it done. As the busy holiday season slowly approaches, it’s crucial that marketers adopt strategies now to ensure efficiency and maximize customer outreach later.

Retail 98

Retail Marketing Innovation Tools 98

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. This is where AI helps. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business.

Feedback 108

Feedback Strategy Social Media Analysis 108

BirdEye

MARCH 27, 2024

Maintaining an active digital strategy requires businesses to create and publish content across seven to eight different channels, ranging from emails to various social media platforms. However, not every business has the resources or capability to generate original content that engages audiences on all these fronts.

Strategy 59

Strategy Social Media Trends Infographics 59

ShepHyken

SEPTEMBER 8, 2017

I have to be honest, answering support tickets or doing customer service isn’t the most thrilling job on earth but if you’re part of a startup or small business and you lack resources, you have no choice but to do it. If you like interacting or helping people or growing a business, then this is the job for you. This one is very true.

Infographics 158

Infographics Airlines Advertising Resources 158

BirdEye

SEPTEMBER 25, 2023

Thanks to AI, that dream is rapidly becoming a reality. While AI’s wonders have already transformed sectors like healthcare and finance , it’s now making waves in real estate, and it’s not here to replace agents but to empower them. Table of contents What is AI in real estate marketing? Need a quick answer?

Marketing 111

Marketing Social Media Advertising e-support 111

Comm100

JUNE 25, 2020

First, the COVID-19 pandemic revealed the need for companies to keep business going responsibly. It’s about making people feel a certain way when they think about your business. Many businesses have had to close due to shutdowns over the COVID-19 pandemic. However, making the right moves today is easier said than done.

Customer Service 130

Customer Service Social Media Policies Consumers 130