BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Build patient loyalty: Marketing reinforces your expertise and the value you provide. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. Satisfied customers grow brand loyalty, boost word-of-mouth recommendations, and significantly boost a business’s growth. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Watch the Free Demo Now.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. Let’s dive in. Watch the Free Demo Now.

Retail 111

Retail Brands Consumers Case Study 111

SurveySensum

JANUARY 26, 2024

Understanding these journeys is not just about mapping out the steps a customer takes – it’s about delving into the emotions, expectations, and challenges they face along the way. The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Increased trust Engaging in online reputation management shows your customers that you care about their opinions and experiences with your brand.

Tips 109

Tips Management Social Media Feedback 109

Totango

FEBRUARY 11, 2022

Then, we’ll walk you through three steps for creating a solid customer experience strategy. B2B customer experience consists of the total set of thoughts, emotions, and behaviors that B2B clients undergo when interacting with your brand. Today’s B2B customer researches, purchases and engages with products online.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

SurveySparrow

DECEMBER 8, 2023

We’ll look into what inbound lead generation is, its types, benefits, strategies to get leads effectively, and a step-by-step guide on the process! A lead is a potential customer in the early stages of the customer journey , showcasing a level of engagement that warrants further exploration and cultivation.

Social Media 52

Social Media eBook Survey Customer Centricity 52

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. This blog post explores the world of social shopping and how you can scale your business with it. They can now connect with people, build communities, and promote products to the point of sale.

Social Media 98

Social Media How To Ecommerce Advertising 98

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. The key to winning the engagement battle? – Forging emotional bonds. How To Do It? How To Do It?

Connections 52

Connections Social Media Survey Feedback 52

BirdEye

OCTOBER 11, 2023

This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. IBM has shown that 50% of insurance customers prefer personalized digital communication to telephone- and postal-mail-based communication. 80% said they would switch to a competitor after two bad experiences.

Insurance 111

Insurance Industry Customer Experience Self Service 111

2020 Research

AUGUST 29, 2022

11, 2022, on how to build successful brand communities at scale. This can be done through a branded insight community (IC). What is a Quantitative Insight Community? A quantitative insight community (IC) enables customer-centric brands to create a continuous flow of deep customer insights.

Brands 52

Brands Self Service Banking Groups 52

Lithium

DECEMBER 17, 2020

Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. We want this to be the best community it can possibly be. Thank you all again for being a part of this community of innovators! __. Some blog areas are limited to Khoros customers only.

Customer Journeys 52

Customer Journeys Guidelines Innovation Metrics 52

Lithium

DECEMBER 7, 2020

Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. We want this to be the best community it can possibly be. Thank you all again for being a part of this community of innovators! __. Some blog areas are limited to Khoros customers only.

Customer Journeys 52

Customer Journeys Guidelines Innovation Metrics 52

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 64

Marketing Social Media Advertising Chatbots 64

BirdEye

JANUARY 19, 2023

In this blog post, we’ll explore the key differences between social listening vs social monitoring so that you can make informed decisions when it comes to your business’s digital presence. But first, let’s take a look at each term for a better understanding of the concept.

Social Media 98

Social Media Analysis Trends Brands 98

Beyond Philosophy

NOVEMBER 7, 2016

Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. McDonald’s has also taken their relationship with the Philadelphia community a step further.

Sports 167

Sports Effort Score Rewards Programs Transportation 167

Lithium

NOVEMBER 1, 2022

Some blog areas are limited to Khoros customers only. Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. Dive into this blog to explore 11 actionable insights and uncover the full potential. And a great customer experience builds a strong connection between your SaaS and its users, making them loyal fans. You will continue using it, right?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySparrow

JULY 26, 2023

In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. Do you want to learn more about the wants and needs of your customers? Want to match customer expectations with your business strategies? In that case, you must adopt the Voice of Customer (VOC) solution.

Voice of Customer 52

Voice of Customer Social Media Customer Journeys Competitive Advantage 52

Lithium

JUNE 17, 2021

As community managers (CMs) on the Khoros Strategic Services team, our job is to help brands create meaningful connections and trusted communities for their customers. Suffice to say, when we invest so much in creating connections for others, it can be difficult to invest in our own relationships with our personal communities.

Connections 52

Connections Management Brands Meeting 52

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. This strategy transforms satisfied customers into brand champions who actively refer new business. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Let’s dive in.

Software 64

Software Marketing Multi-Channel e-support 64

BirdEye

DECEMBER 5, 2022

This blog will show you how to get more Facebook likes in 12 simple steps. Build a social media content strategy 2. Optimize your “About” section 3. Use high-quality, engaging photos on your Facebook Business Page 5. That’s why Facebook likes are invaluable to growing your brand on the platform.

Social Media 97

Social Media Tips How To Trends 97

BirdEye

MARCH 17, 2023

By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services. In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts.

Tips 98

Tips Social Media How To Analysis 98

Lithium

MARCH 2, 2021

This month's highlights blog also marks my one year anniversary with Khoros! The Khoros Titans program is a brand new program to recognize our users who are highly engaged throughout their journey with Khoros. Keep an eye out for showcased blogs and highlights from our Titans around the community.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

SurveySparrow

FEBRUARY 9, 2024

But if they are considering your brand, it means they think your product or service has exactly what they need. A customer journey refers to the series of experiences or steps that your customer takes from the moment they learn about your brand, interact with it, and buy from you. There are many aspects to it, sure.

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

BirdEye

OCTOBER 12, 2023

From targeting website visitors to connecting with the right pool of people, in this blog, we’ll give you ideas on where you can find ideal survey respondents. From targeting website visitors to connecting with the right pool of people, in this blog, we’ll give you ideas on where you can find ideal survey respondents.

Survey 59

Survey How To Social Media Net Promoter Score 59

SurveySparrow

JUNE 20, 2023

It’s the magic element that can turn a one-time customer into an avid advocate of the brand. In this blog, let us take a look at what the customer service experience is, ways to create an exceptional customer service experience with top-notch examples. It’s about providing value, building relationships, and earning trust.

Examples 52

Examples Customer Service Customer Experience Exceptional Customer Service 52

SurveySensum

NOVEMBER 22, 2023

That’s why offering a seamless experience is crucial to keeping visitors engaged and returning for more. To set feedback goals, pinpoint specific areas for improvement, such as user experience, conversion rates, or brand perception. Is it the website’s usability, customer journey, or the brand’s overall perception?

Feedback 52

Feedback Customer Insights e-support Social Media 52

BirdEye

NOVEMBER 7, 2023

It is effective communication. As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. Car sales emails are a crucial part of that effective communication strategy.

Sales 115

Sales Automotive Tips Advertising 115

BirdEye

SEPTEMBER 1, 2023

This blog post explores how businesses on Instagram can leverage this feature to improve their reach on the platform. This blog post explores how businesses on Instagram can leverage this feature to improve their reach on the platform. Table of contents What are Instagram Highlights? Why are Instagram story highlights important?

Social Media 59

Social Media Telecommunications Brands Consumers 59

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. 63% of millennials have similar brand loyalties as their parents.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

SurveySensum

SEPTEMBER 6, 2023

In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? This is where brand advocacy comes into play. What is Brand Advocacy? These advocates are your brand’s enthusiastic cheerleaders, who can sway others’ decisions.

NPS 52

NPS Brands Social Media Net Promoter Score 52

SurveySparrow

JULY 23, 2020

Here, we have decoded how to manage a Linkedin group with super easy steps. When you actively interact with the group members, they will visit your blogs, websites. You can create a loyal community with the help of these groups. You can create a loyal community with the help of these groups. Over 2 million!

Groups 52

Groups Management Social Media Guidelines 52

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Bold360

FEBRUARY 19, 2020

Join a growing community of leaders from CX, digital experience, and IT at our annual full-day summit, CXNext. This year, we’ll be reimagining customer engagement start to finish, from first touch through resolution. By rethinking every area of customer engagement, you just might find new ways to differentiate your business.

Engagement 52

Engagement Case Study Hotels Connections 52

SurveySparrow

OCTOBER 13, 2023

In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. For instance, SurveySparrow lets you not only create engaging surveys and collect data but also analyze and act upon the rich insights you gather from the process.

Feedback 52

Feedback Examples Social Media e-support 52