Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities.

Travel 61

Travel Contact Center Hospitality Innovation 61

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Initially, we thought that it would be a small company and it would allow us to travel the world.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. .

Technology 133

Technology Customer Experience Social Media Multi-Channel 133

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Alternatively, open-source technologies like Langchain can be used to orchestrate the end-to-end flow. To learn more, visit Amazon Bedrock.

Chatbots 107

Chatbots Knowledge Base Innovation Interaction 107

COPC

APRIL 1, 2024

Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX). The technology adoption chasm has moved us past the initial stage, where early adopters experiment with their customers.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

NICE inContact

JULY 29, 2019

billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S. Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets.

Travel 27

Travel Innovation Virtual Agent Contact Center 27

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Social listening clues you in to the issues that are top-of-mind for travelers, as well as which matter most. Marriott has also seen increased love for their personalization and innovation efforts.

Travel 56

Travel Customer Care Hotels Touchpoint 56

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases.

Training 75

Training Multi-Channel Travel Innovation 75

Magellan Solutions

JULY 21, 2023

Outsourcing allows businesses to enjoy advantages such as: Specialized expertise Access to the latest technologies Streamlined business processes Cost saving Increased efficiency and productivity Flexibility Focus on core tasks Selecting the right outsourcing partner can help companies improve efficiency and optimize business processes.

Trends 94

Trends Healthcare Innovation Analytics 94

Magellan Solutions

FEBRUARY 26, 2024

It provides more comprehensive call analytics. Agent Assist Feature AI technologies transform call center operations by empowering agents to become more effective problem solvers and deliver faster, more efficient, and personalized service. Call centers can analyze customer sentiment, tone, and personality with AI.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 67

Analytics Social Media Travel Banking 67

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Travel brands have featured less heavily among the winners, this year, than ever before. gamified loyalty.and best program of the year in travel and experiences. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Currency Alliance

DECEMBER 4, 2023

That is driving brands and customers alike to be more earnest in the pursuit of value a significant acceleration in the deployment of more cost-effective marketing and loyalty technology. Air Miles Middle East has been upgrading its technology and adding partners.

Loyalty 59

Loyalty Trends Data Marketing 59

Thematic

DECEMBER 9, 2019

I still remember one time my husband and I travelled from New Zealand to Singapore with our two little kids. We were on our way to do a European work and travel adventure and decided to spend a few days in Singapore. The intuitive answer is no, since their industry is hospitality / travel. They were 7 months and 2.5

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

CSM Magazine

MARCH 3, 2022

So considering the statistics, few companies aren’t using SaaS applications, knowing the fact that technology has come a long way. TravelPerk – best for travel. TravelPerk is a SaaS tool primarily used in the travel industry. Furthermore, the platform makes life easier for travel office managers.

Tools 52

Tools Management Travel Transportation 52

AWS Machine Learning

MAY 25, 2023

Spectrum AI is a predictive (generative) CX analytics platform for enterprises. In this post, we discuss how OCX Cognition with the support of Infogain and OCX’s AWS account team improved their end customer experience and reduced time to value by automating and orchestrating ML functions that supported Spectrum AI’s CX analytics.

Analytics 68

Analytics Training Travel Software 68

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty Travel Fashion CRM 52

NetBase

JULY 31, 2019

That’s why NetBase continues to innovate when it comes to our Next Generation Artificial Intelligence (AI)-powered Image Analytics logo capabilities. Enhanced Precision Logo Recognition – an Image Analytics Game Changer. Photo Concepts – Image Analytics Brands Need to Succeed.

Analytics 45

Analytics Entertainment Sports Hospitality 45

Currency Alliance

MAY 20, 2024

Banks, just like travel companies, are emotionally important in peoples’ lives. But most people, of most income levels, would like lounge access, access to special concerts or events, a periodic thank you, a reduced interest rate, or a travel voucher from someone like DragonPass.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

Optimove

JULY 19, 2022

In 2022, travelers expect their hotel of choice to treat them as valuable customers and not just as a number in a vast sea of other numbers. Beacons inside hotel rooms can identify when guests are back at base, and, coupled with additional insights courtesy of your analytics platform, provide the perfect offer for in-room services.

Hotels 52

Hotels Marketing Guest Experience Travel 52

AWS Machine Learning

APRIL 18, 2024

In his spare time, he enjoys traveling and exploring new places. With her customer-first approach, Mani helps strategic customers shape their AI/ML strategy, fuel innovation, and accelerate their AI/ML journey. In his free time, Gene enjoys teaching kids technology and sports, as well as following the latest on cybersecurity.

Multi-Channel 104

Multi-Channel Sports Strategy Data 104

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide.

Healthcare 92

Healthcare Government Innovation Training 92

QuestionPro Audience

JUNE 11, 2022

Random device engagement (RDE) is an innovative method of conducting research that uses a respondent’s unique identifier as the keystone of their participation. As phones become increasingly less ubiquitous, it becomes difficult to conduct telephone-based surveys. But the good news is that there’s a new way to conduct surveys!

Engagement 195

Engagement Advertising Survey Social Media 195

AWS Machine Learning

OCTOBER 6, 2022

Six of the top 10 consumer lenders trust Informed’s technology. The adoption of AWS Cloud technologies and capabilities has helped Informed address a wider range of document types and onboard new partners. Informed has developed integrated, AI/ML-enabled solutions, and continuously strives for innovation to better serve clients.

Banking 76

Banking Travel Policies Financial 76

CSM Magazine

JULY 14, 2022

Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud? WEM to the rescue: one solution – additional revenue.

Engagement 59

Engagement Management Multi-Channel Omni-Channel 59

CSM Magazine

SEPTEMBER 29, 2022

Infinity , the global call intelligence and speech analytics platform, can today reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases. Infinity’s call data shows that there was a week-on-week increase of 50.1%

Data 52

Data Average Handle Time Telecommunications Automotive 52

Think Customers

JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Data 59

Data Apparel Automotive Tourism 59

CXApp

DECEMBER 12, 2017

Then came the Millennials, with a large focus on social communities, networking, and collaboration through technology. More influential, however, is the technology that fueled this generational change. When the Baby Boomers were around, technology was barely starting to catch hold. Let’s take a closer look.

Technology 40

Technology Data Analytics Software 40

CXApp

DECEMBER 12, 2017

Then came the Millennials, with a large focus on social communities, networking, and collaboration through technology. More influential, however, is the technology that fueled this generational change. When the Baby Boomers were around, technology was barely starting to catch hold. Let’s take a closer look.

Technology 40

Technology Data Analytics Software 40

Oracle

FEBRUARY 21, 2019

Clarivate Analytics. Clarivate Analytics. Flight Centre Travel Group. Flight Centre Travel Group. HCL Technologies. “The Thinker Award for Best Innovation in Marketing” Finalists. “The Thinker Award for Best Innovation in Sales” Finalists. Daimler Financial Services.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

West Monroe

APRIL 4, 2023

Extracting value from manufacturing data has been rising up the industry agenda—fueled by success stories from leaders such as Navistar Internal Corporation, which used to rely on miles traveled or time since the last service appointment to develop vehicle maintenance schedules. There are several key words in that definition.

Data 52

Data Measurement Leadership Analytics 52

QuestionPro Audience

JULY 26, 2018

We tell brand stories not only in traditional advertising but with events and sponsorships, through advocates, with new products, with new technology, packaging, licensing, stores.”. Da Vinci was part of the innovative, humanistic movement that provided flowing, action-rich images – all relating to the surrounding culture and its traditions.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

CX Journey

AUGUST 22, 2014

I think there are three ways to look at this sixth sense: (1) anticipating an event or issue and addressing it before a customer knows about it or deals with it (proactive service); (2) sensing something in or about the customer in front of you (empathic intuition); and (3) asking for a faster horse (innovation). Is that possible?

Customer Experience 166

Customer Experience Travel Airlines Hotels 166

Customer Bliss

SEPTEMBER 14, 2016

Customer experience metrics use advanced technology to compile information on specific individuals across various channels, like telephone calls or the company’s website, and tracks performance and productivity. By doing so, you can make innovative decisions that will attract potential clients and keep current customers happy.

Metrics 100

Metrics Strategy Customer Experience Contact Center 100

Kustomer

JULY 24, 2020

Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Miss traveling?

Conference 52

Conference Customer Journeys Roadmap Innovation 52