DemandJump

JULY 18, 2019

In this week's episode of Real Good Marketing, Brennan and Jordan discussed the synergies of SEM & SEO, and how combining all your search data into one place can help your teams make quicker, more informed decisions. In DemandJump's Keyword Profile Dashboard, you see all your search data in one place.

Data 40

Data Marketing 40

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Kustomer

SEPTEMBER 6, 2018

How do you hand down your company’s vision and purpose, so that they can bring that to all of your stakeholders? Listen to the podcast to get all that great knowledge, and check out this related post from Michael’s blog below: Leaders: You Are Doing Empowerment All Wrong.

Exercises 61

Exercises Handbook e-support Contact Center 61

Steve DiGioia

MAY 23, 2022

All “In-Person” Service is Local. All in-person service is local. But most importantly, you should do all you can to match the service and expectations of your local clientele. Feature neighborhood leaders in your marketing and in-store promotions. Plan an event that features one of your products.

Sports 361

Sports Fashion Hospitality Hotels 361

IntouchInsight

JUNE 15, 2022

This month, our featured releases are all about making your experience using the Intouch Platform and IntouchSurvey™ even better. Our team has been working hard to release new enhancements designed to make your life easier.

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Comm100

APRIL 22, 2024

Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations. Omnichannel platform integration An omnichannel approach integrates all customer service channels into one comprehensive platform, facilitating a unified and consistent customer experience.

How To 130

How To Chatbots Omni-Channel Social Media 130

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model.

Groups 107

Groups Government Resources Consumers 107

Brandwatch CX

JUNE 16, 2020

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Customers 75

Customers 75

CSM Magazine

APRIL 26, 2024

But HubSpot comes with a wide range of features. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. However, it completely depends on the HubSpot package that you choose and the features you’re looking for.

CRM 52

CRM Customer Relationship Management System Tips 52

Beyond Philosophy

APRIL 19, 2024

If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature. We’d love to hear it and might feature it on the podcast and in the newsletter. Strategies for crafting compelling stories, including emotional resonance and relatability.

Customer Engagement 88

Customer Engagement Engagement How To Video 88

Beyond Philosophy

JUNE 15, 2023

We all have relationships with brands. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! You have these accounts with people in your lives, and they make deposits and withdrawals in them all the time. It’s not that the features don’t matter.

Brands 145

Brands Banking Insurance Conference 145

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally. Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR).

Contact Center 105

Contact Center Call Center Self Service System 105

AWS Machine Learning

FEBRUARY 27, 2024

The aim of the prototype was to build a model template for all data science teams to build scalable and efficient ML models—the foundation to a new generation of AI and ML platforms for Axfood. These are essential for monitoring data and model quality, as well as feature attributions.

Effort Score 115

Effort Score Training Analytics Retail 115

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

ChurnZero

APRIL 12, 2024

Feature Update : Chart and table enhancements for Customer Journeys What’s new : Your Journey Milestones and Tasks just got a facelift! Find out more : [link] Feature Update: Summary rows in Segmentation What’s new : Get a snapshot of your segments’ most important data points.

Course 52

Course Customer Journeys Groups Customer Success 52

Brandwatch CX

JUNE 16, 2020

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Customers 52

Customers 52

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Suppose your product is a drill.

How To 78

How To Exercises Video Customers 78

Beyond Philosophy

APRIL 25, 2024

They are good at telling the story of how it all started with the organization. This feature gets mentioned a lot on TripAdvisor because it’s interesting and unexpected. Employ all the tricks. If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature.

Customer Engagement 78

Customer Engagement Engagement Exercises Connections 78

BirdEye

APRIL 2, 2024

By deleting a video, you forfeit all the watch time it accumulated, making it harder for your channel to gain visibility and grow. Unlisting a video makes it unavailable to browse or search on YouTube, but it retains all its historical data and watch time.

Video 111

Video Metrics Trends Data 111

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. With our out-of-the-box IVR features, you can easily customize menus, greetings, and call routing options to provide a smooth and efficient customer journey.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

AWS Machine Learning

APRIL 8, 2024

In the recently released feature for Knowledge Bases for Amazon Bedrock, hybrid search , you can combine semantic search with keyword search. In this post, we discuss the new custom metadata filtering feature in Knowledge Bases for Amazon Bedrock, which you can use to improve search results by pre-filtering your retrievals from vector stores.

Knowledge Base 106

Knowledge Base Strategy Examples Meeting 106

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Brandwatch CX

FEBRUARY 20, 2024

And among all this? In some of our previous posts we emphasised on the importance of successful brand monitoring , its most important features , and how to make the most of it. In order to be able to measure your ROI successfully, it is vital to know how to make the most of the tool and how to take advantage of all its features.

Social Media 87

Social Media Tools ROI Measurement 87

ECXO

APRIL 24, 2024

Imagine having to choose between 3 features to solve a problem, versus being offered 15 different features for it. Enterprises often require such complex systems to manage their operations effectively, and these platforms provide an all-in-one solution. Often many stake holders and decision makers are involved specially in B2B.

ROI 105

ROI Software B2B System 105

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. TrustRadius Best Feature Set: Recognizes that Totango’s product features best satisfy users’ needs. One of the key benefits of Totango is its ability to improve efficiency. We love data-driven insights.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

AWS Machine Learning

NOVEMBER 27, 2023

We are excited to announce the expansion of this portfolio with three new instances featuring the latest NVIDIA GPUs: Amazon EC2 P5e instances powered by NVIDIA H200 GPUs, Amazon EC2 G6 instances featuring NVIDIA L4 GPUs, and Amazon EC2 G6e instances powered by NVIDIA L40S GPUs. times larger and 1.4 times faster than H100 GPUs.

Training 106

Training Analysis Video System 106

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Common CPaaS Features SMS and MMS Messaging: Send and receive text messages within applications.

Healthcare 52

Healthcare e-support Video Chatbots 52

Brandwatch CX

FEBRUARY 20, 2024

And among all this? In some of our previous posts we emphasised on the importance of successful brand monitoring , its most important features , and how to make the most of it. In order to be able to measure your ROI successfully, it is vital to know how to make the most of the tool and how to take advantage of all its features.

Social Media 76

Social Media Tools ROI Measurement 76

SurveySensum

FEBRUARY 28, 2024

We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. So, let’s dive in!

Tools 52

Tools Feedback Analysis Survey 52

CSM Magazine

APRIL 9, 2024

With robust features like call recording, monitoring, and analytics, these systems afford remote support agents deep insights into client interactions. CallRail : A powerful pay per call tracking software offering features like call recording and call routing, making it beneficial for SEO purposes.

Tools 64

Tools Call Recording e-support Software 64

kommunicate

JULY 6, 2023

Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. We launched the Campaign Messaging feature that has been in the works for quite some time now. Campaign Messaging feature : The campaign messaging [.] More details about our major product updates here: 1.

Customers 98

Customers 98

Thematic

APRIL 3, 2024

They’re buying less, then suddenly not buying at all. By using their feedback to improve customer experience for all. Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. What’s happening? " mentality. ” 2.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Gainsight

FEBRUARY 26, 2024

User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications. Suppose you don’t know when users will navigate to certain features or what in-app touch points are actually moving the needle on adoption.

How To 52

How To NPS Effort Score Touchpoint 52

CSM Magazine

APRIL 17, 2024

But not all bots are created equal. The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your company’s move to AI assistance is a resounding success.

Chatbots 52

Chatbots Multi-Channel Social Media Customer Confidence 52